We had booked a room online (and then called the verify it with the hotel). They had promised a pull- out couch. There was no pull-out couches there at all. They didn't want to honor our online price. There is new management/owner (she told us that she was the new owner).........and she was the rudest person I've ever met. She didn't want to be helpful or accommodating (and we had just driven 10 hours). The place is tired.......the rooms are small.......and the breakfast stinks. We ended up leaving and going to the Holiday Inn Express Easton (10 miles away) and had the BEST experience there. Please be careful booking at this hotel......especially with horrible customer service.
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- Also Known As:
- Best Western St. Michaels Motor Hotel St. Michaels
- St Michaels Best Western
- Best Western St Michaels Md
- Best Western Saint Michaels
- Saint Michaels Best Western