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“New Management - really poor and rude.” 1 of 5 stars
Review of BEST WESTERN St. Michaels Motor Inn

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BEST WESTERN St. Michaels Motor Inn
3.0 of 5 Hotel   |   1228 South Talbot Street, St. Michaels, MD 21663-2636   |  
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Ranked #4 of 4 hotels in St. Michaels
Cincinnati, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
“New Management - really poor and rude.”
1 of 5 stars Reviewed October 1, 2013

We had booked a room online (and then called the verify it with the hotel). They had promised a pull- out couch. There was no pull-out couches there at all. They didn't want to honor our online price. There is new management/owner (she told us that she was the new owner).........and she was the rudest person I've ever met. She didn't want to be helpful or accommodating (and we had just driven 10 hours). The place is tired.......the rooms are small.......and the breakfast stinks. We ended up leaving and going to the Holiday Inn Express Easton (10 miles away) and had the BEST experience there. Please be careful booking at this hotel......especially with horrible customer service.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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190 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Philadelphia PA
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 30, 2013

I would not recommend this Best Western, except for the fact that they are pet friendly. The room was fairly clean, the bathroom was tiny, and It is just not the best of the best as far as accommodations go. The lobby was very clean and inviting and the staff was friendly. I guess the problem is that the motel is very tired and is in serious need of an updating. The breakfast was average and nothing to write home about. The price was fair for the area. PLUS they need better TV reception.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 30, 2013

Dirty bathrooms, rude staff, did not want us to check in at 2:30 when check in was at 3. We had traveled all day via plane and wanted to change before we went to the wedding we were attending. The towel rack fell off the wall, the hairdryer fell off the wall. When we went to plug in our own hairdryer it broke the plug. Front desk staff was clearly stressed and thus in turn was rude. I was furious I had to pay $200 to stay here for the night. I have stayed in far nicer hotels for half the price.

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2013

I stayed at this hotel for business. I was very impressed with the owner and how involved she was. I was also very impressed with the front desk staff who was very helpful and pleasant. My room was very clean and well appointed. I totally loved that I had a window that I could open to let in fresh air. The ammenities were really nice, Pantene products which I use at home. While I was here for a business trip I would totally recomment this hotel for any occassion. The staff is wonderful, friendly and genuine. I will return again soon! Thank you to the staff and the owner for making this trip more memorable.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollywood, Maryland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 25, 2013

I will definitely stay here when I go back to St.Michaels! Travis, and the morning front desk attendant were extremely helpful and friendly. We only were able to stay one night this time, but are looking forward to coming again to stay longer. The staff was honest and courteous, and Travis really put up with a lot of questions from me! I wish I could remember the other guys name because he did a great job as well! Thanks for the great service guys!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freehold, New Jersey
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 24, 2013

We found the Best Western on a pet friendly website call BringFido.com. We wanted to have a long weekend and bring our two Labs with us, and their nightly rate was very reasonable with a low pet fee. The hotel has good curb appeal with a recently upgraded lobby and hallways. Our room was not fancy, but clean and actually quite big. It could have easily fit 2 double beds, but we had 1 Queen with plenty of room for a large dog crate and for the dogs to roam around. They have pet designated rooms, so I expected some sort of “eau-de-doggie”, but there was none. The bathroom needs an update, but the shower had good pressure and was hot. I asked for extra towels and we had to laugh – my husband had read on this very website several complaints about the thin, old towels. The ones we got were fluffy and new – thank you TripAdvisor!! The breakfast was fine with a selection of cereals, muffins, toast, yogurt and a waffle maker. Fresh eggs and sausage were made daily. The hotel is about a mile outside of town, with lots of grassy area for the dogs. As far as I was concerned, this was perfect. There were other dogs staying as well, but we only heard one or two barks, and never during the overnight.

I saw the same staff the whole weekend, and everyone was friendly and helpful. After we checked out, I noticed that I had been charged double for the pet fee. The young man at the desk did not have the authority to issue me a credit, but promised he would have it taken care of – and he did. If we return to the area I would definitely stay at this hotel again.

Room Tip: You may want to avoid the rooms that open right on to the pool in the summer months
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thousand oaks
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 16, 2013

Beautiful setting. But motel barely meets the ADA standards if that. If you are in a wheel chair; forget it. You will never get to the breakfast area . Breakfasts were VERY GOOD. You will have difficulty even in getting into the main lobby. My room was sufficient for a cane walker with two replaced hips; no one else.. Shower was not unreasonable. It needs a vertical grab rail just outside the tub area for better exit to avoid a slip and fall..ALL ADA rooms need this. The better motels do have them.

Room Tip: If you are in a wheel chair or had receint hip surgery; this is not the place for you.
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  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN St. Michaels Motor Inn

Address: 1228 South Talbot Street, St. Michaels, MD 21663-2636
Phone Number:
Location: United States > Maryland > St. Michaels
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 hotels in St. Michaels
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN St. Michaels Motor Inn 3*
Official Description (provided by the hotel):
This charming St. Michaels, Maryland hotel provides guests with convenient access to historic St. Michaels filled with quaint shops, outstanding restaurants and a variety of activities to ensure a memorable visit.Each of the 93 comfortable and well-appointed guest rooms feature cable television with HBO® and wireless high-speed Internet access. The hotel offers a complimentary full breakfast each morning for our guest's convenience. Other hotel amenities include two outdoor swimming pools, a 24-hour front desk, some business services and meeting space accommodating up to 40 guests. Guests will enjoy spending a few days in St. Michaels to stroll the historic streets, visit the shops, explore the Chesapeake Bay Maritime Museum and tour the St. Michaels Winery. The Best Western in St. Michaels is a short distance from a variety of outdoor activities including cycling, golf, kayaking, fishing and guided hunting.The Best Western in St. Michaels is also ideally located for visiting the areas other major attractions. Our guests can load their car or bicycle on the Oxford Bellevue Ferry, located six miles from the hotel, which will take them on a short cruise to explore Oxford, Maryland. Tilghman Island is located just twelve miles from our hotel and accessible by draw bridge. Tilghman Island offers many great restaurants and access to some of the best charter fishing on the Chesapeake Bay. The friendly staff at the Best Western in St. Michaels. is ready to ensure a relaxing and memorable stay for every guest. ... more   less 
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Also Known As:
Best Western St. Michaels Motor Hotel St. Michaels
Best Western St Michaels Md
St Michaels Best Western
Best Western Saint Michaels
Saint Michaels Best Western

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