I called Little Lou's on Saturday August 1st to order crabs for a birthday party on Sunday August 2nd. The girl who answered the phone was very rude and acted like I was bothering her. Attitude through the whole conversation, but I let that slide since I have had crabs from here before and have even recommended them to other people. They would not deliver to my house so I had the crabs delivered to my mother's who the party was for. So the day of the party the crabs were to be delivered to my mother at 3:30. Well the crabs arrived late, around 4pm. Second, the delivery guy dropped the bushel of crabs and the crabs were on the sidewalk and grass. I know mistakes happen and the bit was very apologetic, but when my mom called the shop to tell them what had happened she got the girl with the attitude on the phone and her response was, "well what do you want me to do about it!" My mother asked about getting other crabs and she said we could bring the bushel back and they would clean them and resteam the crabs. My mom said no because they were for a party and people were waiting on the crabs. My mom asked for money to be taken off the bill and the girl said $5. My mom stated no way and finally the girl agreed to $20 off the bushel. So once the crabs got to the party, they were not so good. A lot of the crabs were hollow inside with no meat and mushy! After the terrible customer service and bad crabs, they lost a few customers and I will be sure to tell the people who I recommended to go here forget about it now!!!!
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