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“An Excellent-Very Good Hilton Hotel” 4 of 5 stars
Review of Hilton Washington DC/Rockville Executive Meeting Center

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Hilton Washington DC/Rockville Executive Meeting Center
3.5 of 5 Hotel   |   1750 Rockville Pike, Rockville, MD 20852   |  
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Ranked #6 of 15 hotels in Rockville
Santa Barbabara, United States
1 review
“An Excellent-Very Good Hilton Hotel”
4 of 5 stars Reviewed November 5, 2013

Hilton/Washington DC/Rockville Hotel is near perfect. I will certainly stay at it. The staff is professional, friendly, and helpful. As soon as I registered close to midnight, I started using the Hotel Apple computer to write a letter in Word for an important Email. I saved the file, but lost its track. With the help of Night Manager, I found a file with the same name. Yet, based on the messages, I would not open it. I am a PC user. If a PC was available, I would not waste two hours, with negative result.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, November 13, 2013
Thank you for taking the time to share your review of the Hilton Washington DC/Rockville Hotel & Executive Meeting Center. We are happy to know that you enjoyed your stay and truly appreciate your kind recognition of our staff. We do truly regret if you experienced any inconveniences with our computers and hope you'll have the opportunity to visit with us again.
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394 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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HUNTSVILLE
Top Contributor
64 reviews 64 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 2, 2013

We stayed here to participate in a high school class reunion in DC. It was most convenient to a Metro stop. When we arrived, a desk clerk, Perry, took us on a tour to show us the complicated routes a wheelchair must take to negotiate the facility. He was delightful. Our room was lovely and we were able to find our way easily to where we wanted to go.

Parking and breakfast prices are a bit steep.

The subway Metro stop is right behind the hotel and easy to get to wherever one needs to go in DC .... except for the numerous elevator outages throught the system!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, November 5, 2013
Thank you for choosing to stay with us for your high school class reunion in DC. It was a pleasure to accommodate you and we're glad that our convenient location to the metro line worked out well for your travels. We hope you'll visit our website to check out our savings packages, many include complimentary parking and breakfast. We hope to welcome you back to the Hilton Washington DC/Rockville Hotel & Executive Meeting Center again.
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Glen Allen
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 2, 2013

I have stayed in this hotel many times over many years and different owners. This time I think there was a sincere effort to improve service. Staff cordially switched me to an alternate room at my request. Food was excellent. However, service remained slow. Several times I called front desk for something- and ended up being put on hold for extended periods of time. One time, thinking I had been forgotten, I hung up and redialed the front desk. At which point they again put me back on hold.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, November 5, 2013
We appreciate the loyalty that you have in our property and we thank you for your feedback and perspective. At the Hilton Washington DC/Rockville Hotel & Executive Meeting Center, we are continuously looking for new ways to improve. We are happy that you've seen improvements in our service and food quality and we'd like to extend our apologies for the length of time that you waited on hold for our front desk staff to respond to your requests. This is not a true reflection of our service standards and we regret any inconveniences. We hope you'll continue to stay with us in the future.
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Los Alamos, New Mexico
Top Contributor
75 reviews 75 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed November 1, 2013

Federal agencies that are located in suburban Maryland like to use this hotel. It is next to the Twinbrook stop on the Red Line, so it is convenient to get there. It was originally built as an all suites hotel, but later reconfigured to a single room layout. Consequently, the rooms have very strange layouts. I never enjoy having a picture window that looks onto the hallway outside the room.

So, I once again find myself in the Hilton Rockville for several days of meetings. It is nice to be walking distance from dining options besides the hotel itself. In the future, I intend to use them. The breakfast on this trip was horrible. The staff made little effort to keep food stocked. Nothing but white bread for the toaster which someone turned off. Burned eggs. No orange juice. You almost had to tackle the staff if you wanted anything after you originally sat down at the table.

The staff supporting the meeting rooms, in contrast, were helpful and pleasant. Quite a contrast. In the future, I will resume my habit of staying elsewhere and attending the meetings at the Hilton.

Room Tip: Ask for a room with an exterior window if you want to avoid the lobby noise.
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, November 5, 2013
As a return guest, we deeply regret to learn that your recent breakfast experience with us did not live up to your expectations. We strive to deliver the best service and food quality to our guests and it is truly regrettable that your experience did not reflect our usual high standards. We apologize for your unsatisfactory experience and hope you'll consider staying with us again, as we would like another opportunity to impress you. We trust that our staff can help find the perfect room accommodations for a future visit.
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DC
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 31, 2013

Front desk staffs were very helpful. They provided extra amenities for my request. Room was clean but average. Hotel is right next to Twinbrook metro station. However, quality of food was not the best. Some restaurant staffs were rude. Otherwise this could be a wonderful place.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, November 5, 2013
Thank you for your feedback regarding your recent experience in our restaurant. It is truly disappointing to know that we did not meet your expectations in this area and we appreciate that you've shared your constructive comments with us regarding the quality of our food. We strive to provide an unprecedented dining experience for each and every one of our guests and will use your review as a training opportunity. Thank you.
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Chicago, United States
1 review
2 of 5 stars Reviewed October 31, 2013

Due to the way this hotel is designed, if you get a room with an interior window (which includes at least half of the rooms there) you can hear every noise going on in the lobby area all night long. In addition, the heating/cooling units in the rooms are very loud when they turn on. Don't even bother trying to use the pitiful excuse for a gym, it isn't worth the effort!

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, November 5, 2013
We are disheartened to know that our facilities fell short of your expectations yet we are grateful for your honest feedback. It is never our intention for our guests to endure noise disruptions or inconveniences while with us and we wish we could have addressed these concerns at the time of your stay. Please keep in mind that we offer a variety of room layouts and would be happy to help find the perfect room accommodations during a future visit with us.
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A TripAdvisor Member
5 of 5 stars Reviewed October 31, 2013

My family stayed for one night while we were visiting the area. A good friend suggested that I stay at this property. The arrival experience could not have been any better. The agent at the front desk was informative, efficient and outgoing. The guest room was very clean and comfortable. I highly recommend this hotel if you are visiting the area.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, November 5, 2013
We greatly appreciate your recommendation and generous review of our property. Thank you for taking the time to share your impressions of the Hilton Washington DC/Rockville Hotel & Executive Meeting Center. We are happy to know that your experience reflected the high standards of customer service that we wish to achieve and that we were able to exceed your expectations upon arrival. The next time you are visiting the area, we hope to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Washington DC/Rockville Executive Meeting Center

Address: 1750 Rockville Pike, Rockville, MD 20852
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Rockville
#4 Romantic Hotel in Rockville
#6 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington DC/Rockville Executive Meeting Center 3.5*
Official Description (provided by the hotel):
Whether you're planning a getaway weekend to the nation's capital or a business trip to NIH, the Hilton Washington DC/Rockville Executive Meeting Center is the perfect choice. Our richly appointed luxury hotel rooms with one king-sized bed or two queen-sized beds, offers both business & leisure travelers distinctive comfort & luxurious amenities! You'll find us adjacent to the Twinbrook Metro Station, making it an easy train ride to the famous attractions and important offices in the nation's capital. ... more   less 
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Also Known As:
Hilton Washington Dc/Rockville Executive Meeting Hotel Rockville
Hilton Hotel Rockville
Hilton Rockville
Rockville Hilton

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