I stayed at this hotel back in May, and wrote a very negative review as the service was very poor. Just returned from a 2-night stay here (this hotel is very close to my client, and provides a corporate rate for them), and I am pleased to report that the level of service was very much improved since my last visit 4 months ago. The front desk staff was friendly and helpful, I got a call to confirm that my room was in order, my room service arrived in the time promised (and the food was quite good), I reported that my TV remote wasn't working and someone was there to replace it quickly, I reported that my coffee maker wasn't working and the front desk staff member offered to buy me one (and replaced the one in my room), the manager of the hotel restaurant checked in on me twice during breakfast, and someone from food services who was in the lobby even escorted me out to my cab. I was also invited to a manager's reception (but unable to attend). While the level of service provided to staff was excellent, I do still feel that the hotel is overpriced for the amenities provided, e.g., coffee in the lobby costs $3.50/cup (!), I only got free internet because I am a Hilton member, and my $29 room service food bill ended up being $40 after adding on taxes and room service fees. Not sure if I would stay here if I was paying for it out of my own pocket, but do want to say kudos to the staff for the excellent service.
- Official Description (provided by the hotel):
- Whether you're planning a getaway weekend to the nation's capital or a business trip to NIH, the Hilton Washington DC/Rockville Executive Meeting Center is the perfect choice. Our richly appointed luxury hotel rooms with one king-sized bed or two queen-sized beds, offers both business & leisure travelers distinctive comfort & luxurious amenities! You'll find us adjacent to the Twinbrook Metro Station, making it an easy train ride to the famous attractions and important offices in the nation's capital. ... more less
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- Also Known As:
- Hilton Washington Dc/Rockville Executive Meeting Hotel Rockville
- Hilton Hotel Rockville
- Hilton Rockville
- Rockville Hilton