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“VERY much improved!” 4 of 5 stars
Review of Hilton Washington DC/Rockville Executive Meeting Center

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Hilton Washington DC/Rockville Executive Meeting Center
3.5 of 5 Hotel   |   1750 Rockville Pike, Rockville, MD 20852   |  
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Ranked #7 of 15 Hotels in Rockville
Trumbull, Connecticut
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
“VERY much improved!”
4 of 5 stars Reviewed September 19, 2013

I stayed at this hotel back in May, and wrote a very negative review as the service was very poor. Just returned from a 2-night stay here (this hotel is very close to my client, and provides a corporate rate for them), and I am pleased to report that the level of service was very much improved since my last visit 4 months ago. The front desk staff was friendly and helpful, I got a call to confirm that my room was in order, my room service arrived in the time promised (and the food was quite good), I reported that my TV remote wasn't working and someone was there to replace it quickly, I reported that my coffee maker wasn't working and the front desk staff member offered to buy me one (and replaced the one in my room), the manager of the hotel restaurant checked in on me twice during breakfast, and someone from food services who was in the lobby even escorted me out to my cab. I was also invited to a manager's reception (but unable to attend). While the level of service provided to staff was excellent, I do still feel that the hotel is overpriced for the amenities provided, e.g., coffee in the lobby costs $3.50/cup (!), I only got free internet because I am a Hilton member, and my $29 room service food bill ended up being $40 after adding on taxes and room service fees. Not sure if I would stay here if I was paying for it out of my own pocket, but do want to say kudos to the staff for the excellent service.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, September 24, 2013
Guest satisfaction is our ultimate goal. We are happy to have been given the opportunity to restore your confidence in our services at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center. On behalf of our staff, thank you for reaching out and sharing your most recent experience with us. It is reviews such as yours that motivate us to continue to provide the highest standards of service that exceed expectations. We will pass your complimentary review along to our staff and as a Hilton HHonors member we hope you'll choose us again. Please don't hesitate to visit our website and check out the many savings packages we have available.


Tim Bowes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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442 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
United States
1 review
2 of 5 stars Reviewed September 16, 2013

The staff is pleasant, but the rooms are somewhat worn and the fitness center not well maintained. The room I was in had a chemical smell, like what hotels used to do when trying to cover up the smell in a smoking room.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, September 24, 2013
As a smoke-free property, we are disappointed to learn that this was your first impression of our hotel. Each guest room is inspected prior to our guests' arrival to ensure clean and fresh accommodations. I will be passing your review along to the head of our housekeeping department to further look into your concerns. Thank you.


Tim Bowes
General Manager
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Rockville MD, United States
1 review
5 of 5 stars Reviewed September 11, 2013

I had an excellent experience at the Hilton in Rockville MD. They were really helpful in every area I The room was in excellent condition and the service was extra ordinary. One of the benefits of the honor program membership is free wifi which was very useful since I had to make many international calls. The business center was very well equipped. I enjoyed this stay

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, September 17, 2013
As a valued Hilton HHonors member, we appreciate that you've taken the time to share your impressions of our property in Rockville. Whether it's business or leisure that brings our guests to the Hilton Washington DC/Rockville Hotel & Executive Meeting Center, we strive to accommodate each and every one of their needs. We are happy that you had a positive experience while with us and hope you'll choose to visit with us again, if your travels bring you back to our area.


Tim Bowes
General Manager
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Manchester, New Hampshire
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 9, 2013

We stayed here 3 nights. The rooms are quite large and very clean. The hotel is across the street from the Metro, you literally walk out the back door and cross the street. There are no real views from the hotel as it is surrounded by streets and other businesses. There are plenty of restaurants located nearby within walking distance. Parking is an extra $15.00 a day.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, September 17, 2013
Thank you for taking the time to point out our convenient location to the Metro and local eateries, just steps away from our hotel. We are pleased that our central location and accommodations met your approval. If your travels bring you back to our area, we hope you'll visit the Hilton Washington DC/Rockville Hotel & Executive Meeting Center again.


Tim Bowes

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 8, 2013

good business hotel. Frequently used for US Government meetings. Convenient to NIH and FDA offices. Clean, friendly, efficient. It has internet, and exercise room. Restaurant is good for breakfast, fair for other meals.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, September 10, 2013
No matter the occasion, it is always a pleasure to welcome guests to our property. Thank you for mentioning a few of our services and amenities at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center. While we are pleased that you enjoyed your breakfast experience with us, we regret if you felt you did not receive the same high quality during lunch or dinner. We strive to provide consistent service throughout a guest's visit and hope we'll have the opportunity to welcome you back to fully impress you. Thank you.


Tim Bowes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 7, 2013

Our family stayed at this hotel for two nights. Rooms are big, fancy and comfortable. The hotel staff is so friendly and helpful. The hotel is conveniently located right next to the metro station. We had a great experience there.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, September 10, 2013
We are thrilled to learn that you and your family enjoyed your time at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center. Thank you for choosing our hotel for your vacation. We hope you were able to enjoy quality family time at our Twinbrook Grille. We would love the opportunity to welcome you back again.


Tim Bowes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Island, United States
1 review
3 of 5 stars Reviewed September 7, 2013

If you're looking for good quality for the price try another hotel, especially if you'd like a hotel with a restaurant. Don't bother to eat at their restaurant and definitely don't order room service.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, September 10, 2013
While your feedback is welcome, we are disappointed to learn that we did not impress you with our restaurant and services. Thank you for informing us of your dissatisfaction, as we will be notifying our restaurant management. We truly regret any inconveniences and hope you'll allow us another opportunity to welcome you back to provide you with the exceptional dining experience guests have come to expect from us.


Tim Bowes

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington DC/Rockville Executive Meeting Center

Address: 1750 Rockville Pike, Rockville, MD 20852
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Rockville
#6 Romantic Hotel in Rockville
#7 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington DC/Rockville Executive Meeting Center 3.5*
Number of rooms: 315
Official Description (provided by the hotel):
Whether you're planning a getaway weekend to the nation's capital or a business trip to NIH, the Hilton Washington DC/Rockville Executive Meeting Center is the perfect choice. Our richly appointed luxury hotel rooms with one king-sized bed or two queen-sized beds, offers both business & leisure travelers distinctive comfort & luxurious amenities! You'll find us adjacent to the Twinbrook Metro Station, making it an easy train ride to the famous attractions and important offices in the nation's capital. ... more   less 
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Also Known As:
Hilton Washington Dc/Rockville Executive Meeting Hotel Rockville
Hilton Hotel Rockville
Hilton Rockville
Rockville Hilton

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