We were driving through and knew that there was a scholastic chess tournament being held the next day in this conference center. Having an avid chess-playing youngster, we asked if he'd like to sign up and so we called to see how much this place would cost for the night. To our amazement, $99, or $114 if we wanted four free breakfasts the next morning. Sign us up!
Well, not so fast. When we got there, we found out it costs $15 per day (!) to park in the little underground garage shared with an office building next door. We also found out that using their wi-fi costs extra (unless you're a HiltonHonors member, which fortunately my wife is). I was afraid to drink the water in fear of more add-on costs.
The hotel is totally non-smoking, which I always look for and should be commended, but this one was so old (individual bench/cabinet style air conditioners behind the door in the rooms, separate very old heater in the bathrooms which smell a lot like cigarette smoke when they run and are VERY loud) that there were remnants of funky smells a-plenty. The rooms feel just like a motel, only they open out to a common corridor overlooking the atrium, rather than out onto a concrete slab overlooking a parking lot. And I'm always suspect when the room is freezing upon entry (67 degrees and set at 50 A/C)--are they hoping to keep me from noticing the odor or something?
In addition to the aroma (daughter: "It smells in here"), our room for four had three towels and no shampoo when we arrived, and after a second talk with the front desk, housekeeping brought up about 4 towel sets and a bag full of shampoo and conditioner. And then talked on her cell phone outside the door at midnight. In short, it was a very average room.
However, the meeting facilities, though showing definite signs of age, were quite fine for the tournament. And the pool, again showing a lot of age, was nice (indoor/outdoor) and even had a lifeguard! Don't know that he'd have noticed a problem, as he was playing with an iPad most of the time, but he did look up from time to time and I saw him check the water quality in the hot tub. They really should take more care of the plants in that pool room, however. Our daughter had me get multiple buckets of water from the bathroom so she could water the neglected plants.
Also, few of the elevators worked. One of the side-by-side elevators has apparently been inoperable for a good while. And the back elevator (convenient to the conference center) seems to be out for the long haul.
Food: the breakfast was a tiny bit better than the free breakfasts at Country Inn & Suites or Hampton Inn (e.g.). It did have freshly cooked eggs and breakfast meats, but the rest was the usual (hard bagels, reheated danish, fruit bar, yogurt, oatmeal, ...). Plenty to eat, and the $15 add-on for four people was about the right value there, though it's free at those other hotels.
Summary: if you don't have a reason to stay here (like a chess tournament the next morning), I see no reason to come here. There's nothing really important in the vicinity and it gets pricey quickly. Many better options around.
I don't know that there are "good" rooms (like, say, one with an outside window), but...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback and valuable remarks regarding your recent visit with us. We regret if any of our additional charges were not made clear or if our pool area was not in it’s best condition during your stay. While your perspective is welcome, it is disappointing that you were not overall impressed with our accommodations and amenities. We'd like to apologize if your room was not properly prepared for your family of four. It is regrettable to learn of the inconsistency that you experienced and we hope you'll allow us another opportunity to welcome you back. You may find our Family Fun Package to be an ideal fit for you, as it includes breakfast for four and complimentary high-speed Internet. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.