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“Excellent location and Catering staff” 5 of 5 stars
Review of Hilton Washington DC/Rockville Executive Meeting Center

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Hilton Washington DC/Rockville Executive Meeting Center
3.5 of 5 Hotel   |   1750 Rockville Pike, Rockville, MD 20852   |  
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Ranked #8 of 16 Hotels in Rockville
San Antonio, Texas
1 review
“Excellent location and Catering staff”
5 of 5 stars Reviewed July 9, 2013

I got married at the Hilton in 2008 and my experience was excellent with the banquet staff, namely Riva Neam, Director of Social Catering. Riva was exceptional in the wedding and catering planning. The food was phenomenal and my friends still talk about it! Two weeks ago I was back for a reception and again, Riva helped out. Even though it was on a smaller scale, the quality of customer service and food was excellent. I highly recommend using the Hilton Rockville.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, July 17, 2013
We are thrilled to learn that we succeeded in making your experience at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center so memorable. We were very honored to have been a part of your momentous occasion in 2008 and delighted to have been able to have the opportunity to welcome you back this year. It is reviews such as yours that truly warms our hearts, as we always strive to go above and beyond to deliver the very best service to our guests. On behalf of our staff, thank you for taking the time to share your glowing review and encouraging comments. No matter the occasion, it would be our pleasure to welcome you back again.


Tim Bowes

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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478 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Buffalo,NY
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 27, 2013

Very nice ..clean, comfortable and very accessible. We used hot wire and were very pleased. The metro is right out back, lots of places to eat and shop within walking distance. We bought a day pass for the metro and went into DC two days..a 20 minute ride with one line change.
Our room was inside facing the atrium on the 4th floor with a balcony table and chairs outside our door. Very clean, bed comfortable, bathroom nice ..... I would stay again to visit DC and surrounding areas. Dont be afraid to book this property

Room Tip: request inside room over atrium or outside room with window if you prefer that.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, July 2, 2013
Thank you for your encouraging comments. It is certainly our daily focus to provide our guests with a comfortable and enjoyable stay and we greatly appreciate your feedback. We're delighted that you took full advantage of our location to the Metro and explored the DC area. We appreciate you taking the time to share your impressions of the Hilton Washington DC/Rockville Hotel & Executive Meeting Center and we look forward to welcoming you back the next time you are in our area.


Tim Bowes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
League City, United States
1 review
2 of 5 stars Reviewed June 20, 2013

Noisy. I could hear the atrium bar clearly at 1 am. No natural light. You have a choice between privacy and light. The only window opens onto the walkway. Poor service. At check-in I wasn't told how to work the garage and was stuck for 10 min. trying to get out. The help button on the gate didn't work.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, June 24, 2013
Thank you for taking the time to address these concerns in your review so we are able to make the necessary improvements. On behalf of our staff, I'd like to express my sincere apologies for the inconveniences that you encountered. Dealing with noise disruptions during a visit can be frustrating and we deeply regret any inconveniences that this may have caused. Please know that we take all of our guests' feedback into consideration for the future and we truly appreciate you taking the time to share your review.


Tim Bowes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgewater, New Jersey
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 44 cities Reviews in 44 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 19, 2013

This was my second stay at this hotel for a meeting and the situation did not really change in 12 months. The hotel is characterized by a large atrium and at each level many rooms have only view on the atrium or a hallway. The view outside should be asked for.
Elevators are now undergoing a renovation, so one is often out of service; bad luck for you..
Breakfast and lunch in the atrium are rather bland, I tried both and nothing really stands out. Your choice of bread, muffins, toasts is spread between 2 locations because breads and muffin are in the middle of the display but the toasts and toaster are along the wall a little farther (??).
Maids and servers want to help and they do a good job but it still does not click.
More worrisome, the front desk attitude is rather defensive and abrupt: "the rooms are not ready, come back after 4pm if you want a room with a window..." No apology, no offer to preregister,..
Good news: next year's meeting is not Rockville!! Adios!

Room Tip: Ask for a room with a view outside and not facing the Pike if you want a little quietness and not fe...
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, June 24, 2013
While your feedback is always welcome, we are disappointed that your visit did not reflect the high standards of customer service that we've set. We hope you'll accept our sincere apologies for any inconveniences or frustrations that you experienced at our front desk and restaurant. Please know that the appropriate members of our staff will be notified with the hopes of stressing our commitment to customer service. We hope we someday get the opportunity to welcome you back to provide you with the exceptional stay you deserve. Thank you.


Tim Bowes

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Salvador
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 17, 2013

Hilton Rockville is a great base to explore Washington, DC and Montgomery County (Rockville Area). Metro's Twinbrook station is a short walk behind the hotel. The breakfast menu is standard and the food was fresh. The waitress and bartenders were very attentive and very nice to my multi generational family. In case you want to explore the Twinbrook area, Rockville's Matchbox is a short walking distance from the hotel. The rooms are ample and the beds were relatively new, so no complaints here. This hotel is a great value and a great location.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, June 24, 2013
Thank you for your glowing remarks regarding our staff members and hotel. We pride ourselves in delivering superior customer service and are happy to learn that this was reflected in your stay. We appreciate you mentioning our convenient location to Washington, DC and the surrounding areas and hope we'll have the pleasure to welcome you back soon to the Hilton Washington DC/Rockville Hotel & Executive Meeting Center.


Tim Bowes

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
125 reviews 125 reviews
103 hotel reviews
Reviews in 100 cities Reviews in 100 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed June 17, 2013

I stayed 2 nights on a business trip. There is a large atrium but it has few (dirty) windows so it is depressing rather than cheerful. Pool and gym area were nice enough but the conference facilities were very average (and freezing cold all day). My room was quite standard with a bit of a stale tobacco smell (and it was a non-smoking room). No robes or slippers but did have a coffee maker. Ate at the hotel restaurant the first night and both food and service were very disappointing. The location is close to the metro and on a busy road, but at least there are a few shops & restaurants within walking distance. Acceptable for business travel but not a place I would ever go "on purpose".

Room Tip: Definitely insist on a window - some of the rooms look out on the atrium with no view of the outdoor...
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, June 24, 2013
Constructive feedback such as yours is always highly valued because it gives us the opportunity to get a clear perspective of our guest's time here. I'd like to take this opportunity to apologize if we failed to meet your expectations in any area of your visit. We deeply regret the inconveniences that you experienced in your room. As a non-smoking property, we can assure you that we will be further investigating the issues mentioned. We regret if your experience in our restaurant did not reflect the high level of service we wish to provide for our guests and customers. Your detailed review will help direct us to the areas that we need to improve and we truly appreciate your perspective. Thank you.


Tim Bowes

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut, United States
1 review
3 of 5 stars Reviewed June 15, 2013

Every time we have stayed at this hotel in Rockville MD we have had a room with no windows to the outside. The rooms overlook a large atrium which makes for noisy times late at night and early morning. The rooms without natural light seem dark and dingy although they are clean. For the price it would be nice to get free parking or complimentary breakfast to make up for the physical shortcomings of the rooms. Very convenient to METRO.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, June 17, 2013
Dealing the noise disturbances can be frustrating. I'd like to take this opportunity to apologize for any inconveniences that you encountered while with us. We deeply regret that your past experiences have not reflected the high standards we strive to achieve. We are truly grateful that you've shared your perspective and constructive feedback with us. Rest assured that we've taken note of your concerns and will continue to make the necessary improvements to our property. Thank you for your review.


Tim Bowes

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington DC/Rockville Executive Meeting Center

Address: 1750 Rockville Pike, Rockville, MD 20852
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Rockville
#6 Family Hotel in Rockville
#8 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington DC/Rockville Executive Meeting Center 3.5*
Number of rooms: 315
Official Description (provided by the hotel):
Whether you're planning a getaway weekend to the nation's capital or a business trip to NIH, the Hilton Washington DC/Rockville Executive Meeting Center is the perfect choice. Our richly appointed luxury hotel rooms with one king-sized bed or two queen-sized beds, offers both business & leisure travelers distinctive comfort & luxurious amenities! You'll find us adjacent to the Twinbrook Metro Station, making it an easy train ride to the famous attractions and important offices in the nation's capital. ... more   less 
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Also Known As:
Hilton Washington Dc/Rockville Executive Meeting Hotel Rockville
Hilton Hotel Rockville
Hilton Rockville
Rockville Hilton

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