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“One of the best!!” 5 of 5 stars
Review of Hilton Washington DC/Rockville Executive Meeting Center

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Hilton Washington DC/Rockville Executive Meeting Center
3.5 of 5 Hotel   |   1750 Rockville Pike, Rockville, MD 20852   |  
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Ranked #8 of 16 Hotels in Rockville
A TripAdvisor Member
“One of the best!!”
5 of 5 stars Reviewed May 14, 2013

This hotel is clean, the staff friendly, and convenient to everything one would need while away from home. I felt very safe at this location, and everything that was on the website was available at this hotel. The room was clean, and for once, I found a hotel with a thermostat that kept the temperature at a comfortable level.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, May 22, 2013
Thank you for your many kind comments regarding our hotel and staff. We take great pride in offering a home-away-from-home atmosphere so we're truly pleased to learn that you consider our hotel to be one of the best! Thank you for your glowing review and we hope we get the pleasure to welcome you back soon to the Hilton Washington DC/Rockville Hotel & Executive Meeting Center.


Tim Bowes
General Manager
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478 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Lancaster, PA
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 14, 2013

My family attended an event (2013 Maryland Open Chess Tournament) held at this facility during the weekend of May 11-12, 2013. In short, this facility does just about everything right and is a model for how an upscale hotel/conference center should be run. The staff is professional, courteous and efficient. The front desk staff extended significant grace to us with regard to our check in/check out times to accommodate our arrival and departure times that did not match up well with the hotel’s traditional check in/check out times. We were proactively greeted and assisted by staff throughout the hotel during the weekend. What a great experience!

Our room was clean and up-to-date from a décor standpoint. The beds were comfortable and the TV was a flat screen high definition model. There were two entry points to our room one from a traditional hotel corridor and the other from the courtyard side. If I have a small complaint, it would be that our room was not marked with the room number well. The courtyard side had no numbers at all while the corridor on the other side was difficult to find and unmarked. Note this is a very small complaint; the facility and furnishings are excellent!

I have to admit that we don’t stay at many Hiltons as we just always assume the price is too high. The favorable rate negotiated with the Chess Association enabled us to experience a level of service and accommodations that is higher than many of the other hotels at which we typically stay (Crowne Plaza, Holiday Inn, Days Inn, Sheraton, etc). Unless I strike it rich, price will continue to be the primary driver of where my family stays on vacation. But you can bet that I will be looking for special deals on Hiltons on all our future trips.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, May 22, 2013
What a wonderful review. Thank you so much for taking the time to share your impressions with us. It's always a pleasure to hear from our guests and we're delighted to see just how much you and your family enjoyed your time here at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center. We would love the opportunity to welcome you back and hope you'll visit our website to learn about our great savings packages that we have available for our guests. Thank you again for sharing your review.


Tim Bowes
General Manager
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Cleveland, Ohio
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 11, 2013

The renovations are paying off since much improvement from our last stay. Staff much friendlier and room much quieter-request rooms either away from elevator or in the back away from atrium. Still friendly breakfast staff-plenty of selection-but strangely no waffle maker service on weekends still. New pool table at night to use-but told in daytime cannot use since no one at bar is around to monitor use. Overall much better stay-still some work to do as we are never greeted as Hilton Honors member or upgraded here as we are at other Hilton properties.

Room Tip: away from atrium and elevators
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, May 13, 2013
We are truly pleased that you had the opportunity to visit with us again to experience the exciting changes at our property. As a valued Hilton HHonors member and return guest to our hotel, we sincerely regret any inconveniences at check-in. We greatly appreciate your loyalty as a Hilton HHonors member and your feedback is highly important to us. Please rest assured that your review is being shared with our staff so we can continue to make the necessary improvements to our property. Thank you for sharing your review and we hope we’ll have the opportunity to welcome you back to the Hilton Washington DC/Rockville Hotel & Executive Meeting Center.


Tim Bowes
General Manager
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Columbus, Ohio, United States
1 review
5 of 5 stars Reviewed May 9, 2013

This is a great location if you are going downtown D.C. on the Metro. The station is right across the street. The staff was wonderful and the place was very clean. We didn't use a lot of the amenities but we had a great stay.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, May 22, 2013
We're always delighted to learn when a guest enjoys a great stay with us at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center. Thank you for pointing out our adjacent location to the Metro and we hope we'll have the pleasure to welcome you back again.


Tim Bowes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 8, 2013

Our room looked out at the elevator - no outside or atrium view. It rained during our trip and we had to go to the room where they keep the ice to look outside & decide whether to call a taxi or walk. The other option was to go down several floors to the lobby to look outside. The "suite" was liked a stripped down Embassy Suites with no refrigerator or microwave. The bed was very comfortable and the pull out bed was ok. We had to call for linens for the pull out bed but they were delivered promptly. Breakfast was a buffet that was nothing special for $16. We had a hamburger for dinner one night and that was very good.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, May 13, 2013
Thank you for sharing your impressions with us. We regret to learn that the location of your room didn’t meet your expectations and hope any inconveniences were minimal throughout your stay. As we continuously strive to improve the quality of our service, we hope you’ll allow us another opportunity to welcome you back. We always welcome feedback from our guests and truly appreciate your detailed review of your stay at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center.


Tim Bowes
General Manager
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Denver, United States
1 review
1 of 5 stars Reviewed May 5, 2013

My partner and I were in Rockville Maryland to get married. Informed the front desk staff this information upon arrival and it was very clear we were not welcome. WE should have just left at that moment. But were not certain of finding another hotel. It was clear the front desk staff shared this information with the rest of the staff. The next three days were filled with hostile looks, purposely ignored, and were even told if wanted a cab needed to go to street and hail one. No one offered to help with bags, and even shied away from us when ever we would walk anywhere in hotel. It was clear they just wanted us gone. No one ever said anything directly to us, but as a mental health professional it was clear we were not wanted or welcome by staff. When we walked out of the hotel the last day heading to court house in matching shirts and boutonnieres staff were staring and shaking their head in what appeared to be disgust. The silence and hostile stares were enough to never stay again. Any one who is GLBT stay away from this place. We are two very bright men who ignore adversity. They were not going to spoil our day. But the staff at the Hilton certainly gave it their best shot.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, May 22, 2013
I would like to thank you for taking the time to discuss this situation with me personally. It is truly regrettable to learn of your experience, as your experience is in no way reflective of the standards that we've set. I would like to once again assure you that regardless of sexual orientation or religious beliefs, our staff consistently strives to provide the best service available to all of our guests and visitors. On behalf of our staff and Hilton Hotels, please accept my sincere apologies for not meeting your expectations.


Tim Bowes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlantic City, New Jersey
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 3, 2013

We stayed at the hotel recently. Great location - just opposite to the metro. Breakfast was very good. Only negative is the smoking area is in the underground garage.. The garage was smelling and we have to walk through the area. I am sure the hotel will come up better long term plans. I would recommend this hotel

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC/Rockville Executive Meeting Center, responded to this review, May 9, 2013
Thank you for providing your feedback. We hope to provide a pleasant experience for each and every one of our guests and truly value your perspective. Please know that your satisfaction is important to us and we have taken note of your concerns regarding our designated smoking area. Thank you for sharing your review and we hope we'll have the chance to welcome you back to the Hilton Washington DC/Rockville Hotel & Executive Meeting Center.


Tim Bowes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington DC/Rockville Executive Meeting Center

Address: 1750 Rockville Pike, Rockville, MD 20852
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Rockville
#6 Family Hotel in Rockville
#8 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington DC/Rockville Executive Meeting Center 3.5*
Number of rooms: 315
Official Description (provided by the hotel):
Whether you're planning a getaway weekend to the nation's capital or a business trip to NIH, the Hilton Washington DC/Rockville Executive Meeting Center is the perfect choice. Our richly appointed luxury hotel rooms with one king-sized bed or two queen-sized beds, offers both business & leisure travelers distinctive comfort & luxurious amenities! You'll find us adjacent to the Twinbrook Metro Station, making it an easy train ride to the famous attractions and important offices in the nation's capital. ... more   less 
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Also Known As:
Hilton Washington Dc/Rockville Executive Meeting Hotel Rockville
Hilton Hotel Rockville
Hilton Rockville
Rockville Hilton

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