Our room was a good size, very modern and updated. It was on the first level, but we didn't hear any noise from the street, which was great. The breakfast could have been better, there was a very little selection of foods; however, the breakfast staff was very hospitable. The front desk receptionists and shuttle drivers were very polite and well mannered except for one receptionist named Natalie.
We had a little misfortune with the shuttle service and went to talk to her about it. Instead of apologizing about the delay, she was rude and told us it was our responsibility to stand outside in the 30degree weather and wait 30minutes for the shuttle to arrive. She said the front desk does not call guests upon shuttle's arrival, but somehow other receptionists did that, but Natalie did not. She was rude and presented a very poor costumer service.
I would overall recommend the hotel. It's good value for your money.
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- Also Known As:
- Sleep Inn Shady Grove Hotel Rockville
- Shady Grove Sleep Inn
- Sleep Inn Rockville
- Rockville Sleep Inn