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“Updated and modern rooms, but service needs improvement.” 3 of 5 stars
Review of Sleep Inn Shady Grove

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Sleep Inn Shady Grove
2.0 of 5 Hotel   |   2 Research Ct, Rockville, MD 20850-3212   |  
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Ranked #7 of 15 hotels in Rockville
Gaithersburg, Maryland
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Updated and modern rooms, but service needs improvement.”
3 of 5 stars Reviewed December 3, 2013

Our room was a good size, very modern and updated. It was on the first level, but we didn't hear any noise from the street, which was great. The breakfast could have been better, there was a very little selection of foods; however, the breakfast staff was very hospitable. The front desk receptionists and shuttle drivers were very polite and well mannered except for one receptionist named Natalie.
We had a little misfortune with the shuttle service and went to talk to her about it. Instead of apologizing about the delay, she was rude and told us it was our responsibility to stand outside in the 30degree weather and wait 30minutes for the shuttle to arrive. She said the front desk does not call guests upon shuttle's arrival, but somehow other receptionists did that, but Natalie did not. She was rude and presented a very poor costumer service.
I would overall recommend the hotel. It's good value for your money.

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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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131 people have reviewed this hotel

Traveler rating
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    29
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Spartanburg, South Carolina
Top Contributor
158 reviews 158 reviews
155 hotel reviews
Reviews in 141 cities Reviews in 141 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed December 2, 2013

This was your typical Sleep Inn by Choice Hotels. Not to fancy but the staff was friendly and the room was clean plus comfortable. The breakfast was your standard fare for a Choice Hotel. The rate was reasonable. I would not hesitate to stay here again next time I'm in the area

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Levittown, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 19, 2013

Stayed there last night. Rate was reasonable, but for the same price, I have stayed at IHG hotels which are far superior. No gym or fitness center. There were three people waiting to check in when I got there and one guy at the desk, so that took a good half an hour. There was also a big of contractors staying there who really like to get their drink on after work. There is a crowne plaza literally across the street. Don't know what their rate is, but I bet it'd be worth it.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 9, 2013

Nice rooms, good staff, Sajag is very helpful. Breakfast is very good. Great wifi. Good location. Has shuttle bus, Newly Renovated, is a good place for families. for the rate it is everything you can expect and more.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 of 5 stars Reviewed October 22, 2013

The hotel is located in a nice area. The staff has a positive attitude and a great help. When I checked in the room smelled good, not the weird smell some rooms tend to have. The rate was slightly higher then most Sleep Inn's but it was for good reason. A. Summer time B. Location C. Events going on in the area. Most of the hotels were sold out in the area during this week. Overal no complaints, and will be coming back to this location

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orlando
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 14, 2013

The property has a good clean appearance when you arrive and continues through the lobby and breakfast area. The rooms are decently appointed, with no frills. TVs are flat screen, beds are comfortable, and rooms appear to be well-taken care of. Most rooms are shower-only and they are shaped a little odd, as though you are in a "pod".

The only negative to this property is that it "can" be noisy. They have tour groups that sometimes forget that not everyone is interested in partying and socializing at midnight on a weeknight. It is not unusual to also get a good bit of noise from the floor above.

Breakfast is nothing fancy , with cereal, fruit and yogurt, a waffle maker, and sometimes sausage or bacon.

However, this is a good value property and is pretty reasonably priced in the area for the quality of accommodations they provide. Staff has always been great and very service oriented.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bel Air, Maryland
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 25, 2013

The Sleep Inn, Shady Grove in Rockville, Maryland is a little bit off the beaten path - on Research Court, just a short distance off of Shady Grove Road, but is a great bargain for the suburban D.C. area. I stay at lots of hotels around this area and this nicely maintained, quiet and comfortable hotel has rooms available at <$100/night...very hard to find around the nations capitol.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sleep Inn Shady Grove

Address: 2 Research Ct, Rockville, MD 20850-3212
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Sleep Inn Shady Grove 2*
Reservation Options:
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Also Known As:
Sleep Inn Shady Grove Hotel Rockville
Shady Grove Sleep Inn
Sleep Inn Rockville
Rockville Sleep Inn

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