We had a perfectly excellent trip with nothing to complain about. Pool was open til 10 PM when we got back from DC for our 8 year old, people were getting bar drinks at Crown Plaza and bringing them over to pool if you like, staff and other guests very friendly, free shuttle to metro station saved money, Spotless room and shower (everything appeared brand new!) We stayed on top floor, quiet, maid service was excellent, Breakfast filled us till Dinner, beds were firm and so comfortable, only paid for subway and hotel (breakfasts were free, newspapers were free, coffee was free, shuttle free, free ice for cooler, museums/zoo free in DC too!...) Had computer-slow but good to check mail or do a quick search for restaurants...) Hotel shared shuttle and pool with Crown Plaza next door and room service was Crown Plaza too. Desk staff were very nice. AC was ice cold. We loved staying here to tour DC and see our neighborhoods growing up.... Almost stayed in Bethesda but so glad we chose Shady Grove/Rockville... Less traffic and craziness after running around DC all day... Hotel is in a business park area and so quiet and peacefully situated and nicely landscaped... Very restful and relaxing upon coming back each day... Do this hotel... AARP gives a discount, we just joined and saved the $16 it cost us to join with this hotel... Don't look elsewhere, pick this one for sure!!