I decided to stay at this hotel even though I did note some complaints about Internet access. I guess I took them at their word that the situation was temporary. However, now my gut feeling is that the hotel chain just takes providing this service far too lightly. I got the same story that the other reviewer received. That's a shame. If you want a fairly clean comfortable hotel in a safe area ... this will do. But, if you have work to do ... forget about it! They're simply NOT catering to the business traveler. If they ever mend their ways, then I'd consider coming back. I'd want some kind of proof though. As a result of all this, I had a very bad business trip where I was unprepared and unnecessarily stressed out. I'm doing my best not to grump out about this, but this business let me down when it involved my livelihood. That's unforgivable and the reason for this scathing review. So there. At least I feel better and can move on.