Plus - front desk staff is very friendly and helpful. They go out of their way to help out clients.. Room is acceptable if you get a discounted price. Rooms can be had for under $100.
Minus - everything else. Location is poor, it's got a Rockville MD address, but is quite far (15 min drive) from the town center, and not really accessible to Bethesda, much less downtown DC. Rooms are small and dingy with a Holiday Inn 1970s decor. The housekeeping is abysmal, forgot to replace bath towels, someone else's hair found in bathtub, dirt scum on sink and in fridge. The air conditoners work, but the condensation lines leak all over the room floors - don't put your suitcases or shoes near the a/c unit.
The ads tell you that you will have free wifi in your room - lol. There is no wifi. I asked the manager about this and she just shrugged and mumbled something about the internet company wouldn't send technicians out to fix the weak signal. Whaa??? You're the manager, lady. Get on the phone and get the techs out there, spend a few bucks and install a few powerful routers. Get your customers what you promised them, or stop advertising free wifi ! The front desk clerk knew all about this long-running problem, since she put me in a room that she "hoped" would have a signal -- it didn't. So she knocked 10 bucks off the room rate.
The weirdest thing is the 11:00 am checkout time. I'm not making this up -- at 11:00 every morning they send this ex-convict named Miguel around to bang loudly on doors of departing guests and yell at them with equal parts threat and intimidation: "you NEED to get checked out, NOW!" He has a gang-banger's attitude that suggests he'll punch you if you overstay. If Red Roof hired this goon because of recurring problems with departing guests, it doesn't speak well for the quality of their clientele. But in any case, it's got to be a PR nightmare having an employee in a company uniform shouting at your guests -- not to mention potential liability for a lawsuit when this guy inevitably gets physical with somebody. He gives the hotel all the charm of a crack house.
Wouldn't stay there again, wouldn't recommend it to friends or colleagues.
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- Also Known As:
- Red Roof Hotel Rockville
- Red Roof Inn Rockville
- Rockville Red Roof Inn