Traveled to Rockville area from out of state because our young adult son was admitted to nearby hospital. Registered at office for one night's stay, not knowing how long son would be hospitalized. Gentleman who handled initial check-in was very efficient and helpful (sorry we did not get his name). For the next 4 days we went to the office each morning to request another day's stay as the hospitalization continued. Team member Kellie was outstanding in her helpfulness and understanding of our situation. Because my husband and I were in the office so often, we observed Kellie helping other travelers in person and by phone. Her customer service skills are top-notch. She is a gem -- a real people person!
Our king room was so much better than I expected. Everything was very clean. I inspected the bed from the top all the way down to mattress and commented that the mattress looked newer than ours at home. Bathroom was basic but also very clean. I liked the laminate flooring and work desk in the room. We will definitely stay here again if we need to return to the area.
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- Also Known As:
- Red Roof Hotel Rockville
- Red Roof Inn Rockville
- Rockville Red Roof Inn