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“Very Good Value for your money !” 4 of 5 stars
Review of Red Roof Plus+ Washington DC-Rockville

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Red Roof Plus+ Washington DC-Rockville
2.0 of 5 Hotel   |   16001 Shady Grove Road, Rockville, MD 20850   |  
Hotel amenities
Ranked #12 of 15 hotels in Rockville
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Very Good Value for your money !”
4 of 5 stars Reviewed January 18, 2014

This hotel is an excellent value for your money and not far if you're visiting Washington DC .It's not a five star hotel but more budget friendly , clean and safe. Staff are friendly and helpful. Location wise, near to shops and fast food chains and restaurants.

Room Tip: Rooms with own small refrigerator are quire handy if you want to store some snacks and fruits.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, January 24, 2014
Thank you for the review. I am glad you enjoyed your stay. It is always our intentions to provide a clean and safe environment. I will be sure to let our staff know how much you appreciate their service.
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153 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Santiago, Chile
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 21, 2013

Arrived to musty, smoky smelling room that required ventilation badly. Toilet leaked after flushing (must admit that maintenance man came promptly to reseal). Washcloth left behind from previous passenger was still in bathroom. Bedspread on my bed was visibly soiled. To top this off, we returned late the first night only to find room had not been cleaned! Will not return.

Room Tip: Make reservations elsewhere.
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  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, November 25, 2013
Hello thank you for the review. I am extremely sorry that your stay was not to your satisfaction. please except our apology that you arrived to musty, smoky smelling room, washcloth left behind, bedspread being visibly soiled, your room not being serviced the next day, and the toilet leaked after flushing. I am glad to hear that maintenance man came promptly to repair the seal. I can assure you that all area's of concern are being corrected. Please know that we appreciate your business and whenever you are traveling through or to Rockville Maryland please give us another opportunity.
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Bowling Green, Ohio, United States
1 review
4 of 5 stars Reviewed November 2, 2013

We stayed at this location back in August of this year and I want to say we had a very good experience. Kellie the associate we dealt with was very knowledgeable. She went out of her way to make our stay enjoyable. Extra towels, information and cheapest travel directions all amounted to a wealth of useful information. We appreciated everything Kellie had to offer. The room was very nice, clean and comfortable. We would recommend staying here. The price was very affordable. Way to go Kellie!!

Room Tip: Request a room towards the front. This hotel is popular with workers who stay weekly from outside Wa...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, November 25, 2013
That you for the review. I am glad that you enjoyed your stay. We strive to make every guest stay an enjoyable stay. I will be sure to let Kellie know how much you appreciated her and post your review. Thank you
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Rockville, Maryland
1 review
4 of 5 stars Reviewed November 1, 2013

We are in between residences so have been here for over a month. During that time we have found the Front Desk Staff, especially Kellie, to be top notch. The housekeeping staff are very responsive to requests and keep the rooms up. They are pet friendly and at no additional cost, which saves quite a bit compared to other motels in the area which claim to be pet friendly but add up to $25 per pet per night extra! For the most part, we have gone through a third party to book our rooms, which when available is quite a savings over standard room rates. Only negative is even though the rooms on this property are 100% smoke free, it just means the guests that do smoke stand out in front of the rooms, causing more noise and secondary smoke through air conditioning units.

Room Tip: Standard 2 bed rooms,do not come with frig or microwaves, so longer stays might need to upgrade
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, November 25, 2013
Thank you for your review. I am glad to here that this home away from home. We strive to make every guest stay an enjoyable stay. I will be sure to let Kellie and the other staff members know how much you appreciate them and post your nice comments for them to read. Thank you and we look forward to seeing you soon
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Charlottesville, Virginia
Senior Contributor
30 reviews 30 reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2013

Close to highway and Shady Grove Metro. The hotel isn't very fancy, but they have done a nice job updating the rooms to feel contemporary with the flooring, fixtures, and furniture. Our room was clean and comfortable.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, November 25, 2013
Thank you for the review . We appreciate your comment about the upgrade to the hotel . I will also let staff know how much you appreciate the quality and cleanliness' of our rooms. We are looking forward to seeing you in the near future.
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Carlisle, Pennsylvania
Top Contributor
112 reviews 112 reviews
25 hotel reviews
Reviews in 44 cities Reviews in 44 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 6, 2013

This was our second Red Roof in in 3 days, and they couldn't have been more different. We used this hotel as a last minute overnight for convenience and we weren't disappointed. The hotel is clean and well kept. The room was quiet and sleeping was comfortable. We got the reservation through a discount service, so the value was even better than expected. Don't be afraid to use this property when in the area.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, October 7, 2013
Thank you for taking the time to review our hotel. I'm very happy to hear how we were able to provide you with a clean and comfortable room. Thank you for choosing our Red Roof Inn and look forward to your next visit in Rockville!

Best Regards,

Claudia Lazo
General Manager
Red Roof Inn Rockville
i0263@redroof.com
301-987-0965
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed September 24, 2013

For the final night of our 2400+ mile road trip, my husband and I chose RRI because of its pet-friendly policy and proximity to the highway. I had made an online reservation, and confirmed a late check-in.
Upon pulling into the parking lot, we encountered a young man standing in the middle of the road, who would not move out of the way even when my husband rolled down the window and asked him if he was ok. When I entered the lobby, there were several young people (under 21) milling about, each on their phones. It was disturbing to say the least (it was already near midnight), but they made no move to allow any privacy during my check-in. I informed the manager of the young man outside, and someone was sent to check. Also, the clerk at the desk seemed quite agitated (with me? the teens?) and told me that I had reserved a handicap-access room, which was the only room available -- not being in a wheelchair, why would I choose this room??? What.ever. - it was late. The room was ground floor. When we entered, we found the room spacious enough for wheelchair access. The very large bathroom was fitted out for handicap use, but provided not a single place for toiletries.
However, the biggest issue we had was with the a/c unit, which was very dirty and the front was falling off. To lessen our inhalation of (???) during our stay, we placed a damp towel over the unit while we slept.
This particular RRI was a disappointment, both in poor customer service, and faulty room maintenance.

Room Tip: no idea :(
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, October 7, 2013
Thank you so much for your comments; this gives us the opportunity to improve. I’m sorry to hear that we failed to meet your expectations. We take service very seriously and will do all we can to prevent these issues in the future. Please accept my sincerest apologies. Once again thank you very much.

Best Regards,

Claudia Lazo
General Manager
Red Roof Inn Rockville
i0263@redroof.com
301-987-0965
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Plus+ Washington DC-Rockville

Address: 16001 Shady Grove Road, Rockville, MD 20850
Location: United States > Maryland > Rockville
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #12 of 15 hotels in Rockville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Plus+ Washington DC-Rockville 2*
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Also Known As:
Red Roof Hotel Rockville
Red Roof Inn Rockville
Rockville Red Roof Inn

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