For the final night of our 2400+ mile road trip, my husband and I chose RRI because of its pet-friendly policy and proximity to the highway. I had made an online reservation, and confirmed a late check-in.
Upon pulling into the parking lot, we encountered a young man standing in the middle of the road, who would not move out of the way even when my husband rolled down the window and asked him if he was ok. When I entered the lobby, there were several young people (under 21) milling about, each on their phones. It was disturbing to say the least (it was already near midnight), but they made no move to allow any privacy during my check-in. I informed the manager of the young man outside, and someone was sent to check. Also, the clerk at the desk seemed quite agitated (with me? the teens?) and told me that I had reserved a handicap-access room, which was the only room available -- not being in a wheelchair, why would I choose this room??? What.ever. - it was late. The room was ground floor. When we entered, we found the room spacious enough for wheelchair access. The very large bathroom was fitted out for handicap use, but provided not a single place for toiletries.
However, the biggest issue we had was with the a/c unit, which was very dirty and the front was falling off. To lessen our inhalation of (???) during our stay, we placed a damp towel over the unit while we slept.
This particular RRI was a disappointment, both in poor customer service, and faulty room maintenance.
no idea :(
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for your comments; this gives us the opportunity to improve. I’m sorry to hear that we failed to meet your expectations. We take service very seriously and will do all we can to prevent these issues in the future. Please accept my sincerest apologies. Once again thank you very much.
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Red Roof Inn Rockville
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.