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“Hotel Staff” 5 of 5 stars
Review of Red Roof Plus+ Washington DC-Rockville

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Red Roof Plus+ Washington DC-Rockville
2.0 of 5 Hotel   |   16001 Shady Grove Road, Rockville, MD 20850   |  
Hotel amenities
Ranked #12 of 15 hotels in Rockville
Canandaigua, New York
1 review
“Hotel Staff”
5 of 5 stars Reviewed July 6, 2013

In June I was moving out-of-state and had my mother with me along with two cats. My mom has some health issues and KELLIE went out of her way to make out stay successful and stress free.
She is delightful, efficient and goes above her job description to make the hotel guests satisfied! Thank you, Denise Montgomery

Room Tip: Ground floor is easier on the knees.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, July 8, 2013
Thank you so much! Kellie is an awesome team member and treats all of our guest like family...I will pass your comments on to her...We look forward to seeing you again real soon.

Shirley Jordan/Claudia Lazo G.M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 people have reviewed this hotel

Traveler rating
    45
    34
    24
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    14
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Any
English first
Hutto, Texas
1 review
5 of 5 stars Reviewed July 2, 2013

Stayed 5 weeks on business. Room was very well kept and modern. Extremely impressed with the professionalism and courtesy of a housekeeping staff member named Elizabeth. She was very accommodating to the fact that I work 3rd shift and made sure to find time to clean my room immaculately and on my schedule. I have never written a review before, but this woman deserves accolades for her dedication and service. Thank you!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, July 8, 2013
Thanks for taking notice of our hard working clean team. I will pass your comments on to Elizabeth. She is a new addition to our team and we are fortunate to have her. Please visit us again.

Claudia Lazo G.M
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Dayton, Ohio
1 review
5 of 5 stars Reviewed June 22, 2013

The daytime staff were excellent and provided exceptional services for a business traveler. The room was modern, clean, and very comfortable. And the location was terrific . . . very close to the highway, yet quiet. I will definitely lodge here again!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, July 2, 2013
Thanks for the awesome review! I will pass your comments on to our team member Kellie. She is an asset to the staff and we really do appreciate her.

ShirleyJordan G.M
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Gaithersburg, Maryland
1 review
5 of 5 stars Reviewed June 10, 2013

when i come to the Red Roof Inn in MD I stay here for a few days and one of the great staff Member name Kellie makes my stay just that much better always willing too give good advise and with a friendly smile Customer Service is a rare commodity these days and and Kellie deserves that reward Thanks!! Mr Jackson!!

Room Tip: the rear location seems too be a much better location and Quit
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, June 15, 2013
Thank you for recognizing Kellie as an awesome team member! We really do appreciate all that she does. We will be sure to pass your comments on to her.

Thank you
Claudia Lazo G.M
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Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed June 2, 2013

I travel weekly to Rockville, MD and the staff at the Shady Grove Road Red Roof Inn in Rockville, Maryland is always incredibly helpful. I am especially grateful to Kellie at the front desk!! Thanks so much.

Room Tip: The courtyard rooms nice and shady with a lovely view of blossoming cherry trees in spring.
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  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, June 5, 2013
Thank you so much for taking time out of your busy schedule( to do the review)...you really are family to us-I will be sure to pass your comments on to our team!

Thank you
Shirly Jordan, Claudia Lazo G.M's
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Millville, Delaware
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 1, 2013

We stayed here for several nights. The toilet clogged on the first night - so we were moved to another room - no big deal. The rooms are small. Two people could barely walk past each other. But, it served our needs.

Room Tip: Ask for a 1st floor double
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, June 2, 2013
Very sorry to hear that you were inconvenienced with having to move rooms-We do hope that our team took good care of you...we hope to see you again!

Thank you for choosing RRI
Shirley Jordan/ Claudia Lazo G.M's
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spotsylvania, Virginia, United States
1 review
5 of 5 stars Reviewed May 28, 2013

The Inn was wonderful, clean and very comfortable. The staff when checking in and out were absolutely amazingly friendly and helpful. I would NOT opt to stay anywhere else. The rooms are all renewed and fresh. The set up of the room (deluxe king) was a great set up for work and or play, Open and airy which is very important to me as I am seriously claustrophobic. I LOVED IT and I WILL be going back. I would MOST DEF recommend this RED ROOF INN.

Room Tip: Make sure you have a fridge and coffee pot.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, June 2, 2013
Glad to hear that our team took very good care of you...And we are very proud of the Renovation and will continue to work hard at keeping it well maintained. We look forward to seeling you real soon.

Thank You, and we will pass your comments to my team

Shirley Jordan/ Claudia Lazo G.M's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Red Roof Plus+ Washington DC-Rockville

Also Known As:
Red Roof Hotel Rockville
Red Roof Hotel
Red Roof Inn Rockville
Rockville Red Roof Inn
Address: 16001 Shady Grove Road, Rockville, MD 20850
Location: United States > Maryland > Rockville
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #12 of 15 hotels in Rockville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Plus+ Washington DC-Rockville 2*
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