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“Convenient, clean” 4 of 5 stars
Review of Red Roof Plus+ Washington DC-Rockville

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Red Roof Plus+ Washington DC-Rockville
2.0 of 5 Hotel   |   16001 Shady Grove Road, Rockville, MD 20850   |  
Hotel amenities
Ranked #12 of 15 hotels in Rockville
Pittsburgh, Pa.
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
50 helpful votes 50 helpful votes
“Convenient, clean”
4 of 5 stars Reviewed May 6, 2013

The room was basic but clean and comfortable. The location was perfect for our activities around suburban Maryland, and offered easy access to DC via subway or car. Indian restaurant down the street, Miranda, is excellent.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, May 28, 2013
We are really pride of our newly renovated rooms-thank you for your positive comments.Our goal is to provide you with the best service possible. We look forward to seeing you again very soon.

Shirley Jordan/Claudia Lazo G.M's
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152 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Lexington Park, Maryland
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 29, 2013

I had stayed at this Red Roof Inn previously, so I was pleasantly surprised to see the entire facility has been refurbished. It's much neater, cleaner, and more modern looking than ever before. The staff was also friendly and efficient. It was also one of the least expensive places to stay in the DC area, and was close to where I needed to be, so I thoroughly enjoyed my brief stay.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, May 28, 2013
Thank you for your comments-glad to hear we were able to meet your expectations, a clear room is critical when traveling.We look forward to being your hotel of choice. Again, thank you very much.

Shirley Jordan/ Claudia Lazo G.M's
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Williamsburg, Virginia
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 28, 2013

This Red Roof was perhaps the cleanest one that I have used. And I stay at a LOT of Red Roofs. The exterior of the buildings was park like and hidden from the road by woods. There were nice grass buffers between buildings with trees planted. Neighboring buildings were nicely hidden by woods. It is obvious that the management takes pride in the place.

Now for the BAD news. I felt the room did not meet the typical standards for one of Red Roof's "Superior King Rooms." It was smaller than standard and not very well decorated. It is apparent that the building is older which didn't help. At least it was clean... As stated, this comes from someone who stays at a good number of Red Roof Inns.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, May 27, 2013
Our goal is to provide awesome service,a clean, comfortable, safe environment for our guests. Thank you for taking the time to let us know we did just that. We will pass your comments along to our team.

Thank You,
Shirley Jordan & Claudia Lazo G.M's
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Bethesda, Maryland
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 22, 2013

My parents came to visit me in Washington, DC recently. As my apartment isn't suited for guests, we all stayed in this particular Red Roof Inn. Upon first glance, the hotel room seemed clean.

Unfortunately, the next few days showed that initial assessment to be false. The housekeeper did not clean the floor, toilet, or sink during the entire stay.

Additionally, the bedding didn't appear to be changed during the stay. Worst of all, the room had bed bugs.

I was bitten on around ten sites across my body, including my face. My mother also received several bites.

You can view some of the bites here: http://www.flickr.com/photos/95134887@N04/8668771464/in/photostream/lightbox/

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, May 27, 2013
Please know that we take theses concerns very seriously. We have scheduled a (retraining) session for our team. This will be conducted by our pest control vendor. The training will include what to look for, and how to report suspected activity. Thank you for bring this to our attention, but also keep in mind that bed bugs do not discriminate and could be anywhere. Feedback from our customers really does help is to reduces further occurrences.
Thank You!
Shirley Jordan & Claudia Lazo G.M's
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South Bend, Indiana, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 14, 2013

We stayed here for a week over Spring Break and it was fine to go back just to sleep at night. We thought the rooms were very small, although they are decorated nicely and were clean. Our big issue was the fact they only leave two towels in the room everyday (there were 4 of us staying there) and only restocked items like tissues and soap once in the entire week we were there. My husband would have to go to the front office every night and get more towels. He even asked if they could leave 4 towels and was told it's their policy to only leave 2 but would try to make a note with our request (obviously it didn't work). The only other problem we had is since it's a pet friendly hotel, we had a large dog staying in the room next door to us that was barking almost non-stop. I will say that once I called the front desk to complain about it though, we never heard it again. Overall, not that bad of a hotel for the price we paid just outside of DC over spring break.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, April 16, 2013
Thank you taking time to write a review-your comments help us to improve our service. We are retraining our team members on the importance of being proactive. Example, ask at checkin " how many people" , leave a note for housekeeping daily-we clearly did not make that happen for you. Thanks for being patient with our team-hope you will give us another opportunity to make it right!

Thank you,
Shirley Jordan/ Claudia Lazo G.M's
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Grand Ledge, Michigan
1 review
4 of 5 stars Reviewed April 11, 2013

We stayed in two different locations on this trip. Nice to see that both Red Roofs have spent some money on redecorating & cleaning. The Rockville location was really in need of the re-do. Also, Kellie at that inn, was her usual great help. She really does a good job of meeting & greeting. She goes out of her way to provide great customer service. Thanks again, & we will be back. This was not any of your options below, but Business is close.

Room Tip: No pool, no restaurant, no correct option to select.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, April 16, 2013
Kellie is an asset to our team, and we really do appreciate all that she does-great to hear that you like the new rooms, we are proud of the new product and are willing to do our best to keep it appealing to our awesome guest. Thanks for choosing us, and we know we will see you soon!


Shirley Jordan/ Claudia Lazo G.M's
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kutztown
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 11, 2013

I can't get over how friendly and helpful the front desk staff was. Thanks to all of you. The room was clean, and the bed was comfortable. My complaints are minor. There are other motels in the same area in which I have stayed that you can book for around the same price. Those motels provide a decent breakfast (one has their own restaurant buffet) and better shuttle service. I understand that Red Roofs do not normally provide breakfast; however, I think that for the money one pays the shuttle service could be improved. There is a bus (No. 43) that you can take from near the motel to the Shady Grove Metro when the shuttle is not running. Parking is scarce at the Metro station.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, April 16, 2013
It's always good to hear that our team has hit the mark with providing awesome customer service. We are working on improvements with our shuttle service-your feedback has given us a clear direction..".We need to be more flexible with the hours of operation". Thank you for bringing this to our attention.

Shirley Jordan/Claudia Lazo G.M's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Red Roof Plus+ Washington DC-Rockville

Address: 16001 Shady Grove Road, Rockville, MD 20850
Location: United States > Maryland > Rockville
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #12 of 15 hotels in Rockville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Plus+ Washington DC-Rockville 2*
Reservation Options:
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Also Known As:
Red Roof Hotel Rockville
Red Roof Inn Rockville
Rockville Red Roof Inn

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