My family and I ended up staying at this Rockville, MD location because we were in-between moves. The Front Desk Staff, Manager Shirley and Kellie were so kind in greeting me when I entered the lobby. We ended up staying longer than intended. On Sunday late morning, on May 20th, my husband suffered cardiac arrest in our room. I immediately began CPR, and our door was open while my kids were awaiting the EMT ambulance and police which they had called. The hotel maintenance man, Miguel, was walking past our door, saw what was going on and immediately and without hesitation assisted me with CPR until the medics got there. Sad to say, my husband passed away at the hospital ICU unit on Sunday, May 27th. I want to say since I have been here, the ENTIRE managerial Front Desk Staff, maintenance crew of Miguel and Avelino (hope I spelled it correctly), and the ENTIRE cleaning staff have displayed the most professional care and services that we could have ever dreamed of. I would say they "treated us like family"!! They have never been rude or uncaring and they assisted me in moving to another room during their renovation. Our rooms were always clean and stocked! I will definitely refer this Rockville location to my family and friends, and if the rest of your locations nationwide display this type of customer care, I will refer them also. Thank you SO MUCH again and thanks for ALL you do!
Please take the time to personally commend the Rockville Red Roof Inn Staff at Shady Grove Road and Comprint Court. In these hard economical times, you get more than your money's worth at this location!
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- Also Known As:
- Red Roof Hotel Rockville
- Red Roof Inn Rockville
- Rockville Red Roof Inn