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“Seriously? Flush the dang toilet!” 2 of 5 stars
Review of Red Roof Plus+ Washington DC-Rockville

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Red Roof Plus+ Washington DC-Rockville
2.0 of 5 Hotel   |   16001 Shady Grove Road, Rockville, MD 20850   |  
Hotel amenities
Ranked #12 of 16 Hotels in Rockville
London, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Seriously? Flush the dang toilet!”
2 of 5 stars Reviewed March 24, 2012

When we arrived, I noticed a plunger in our washroom, it was very late as we had driven in from Canada. We went to bed and in the morning, the toilet kept filling up instead of flushing. I used the plunger left there and finally got rid of the waste in the toilet. I notified the front desk immedicately that there was a problem but they could take their time getting to it that day as we were going into DC to sight see. I was assured it would be fixed.

When we arrived back late that day, I asked the desk clerk if it had been fixed, I was told yes. The plunger was gone and the room was clean, it was getting late before I used the washroom again. By this time I was ready for bed and again, the water would start to go down, then just get higher and higher in the toilet. clear fluid would sometimes flush, anything else including toilet paper would not.

I attended the front desk again and asked for another plunger. At this point, I expected a new room but one was not offered, half the Inn was being renovated and the other rooms were full I suspect. I was handed another plunger and carried it back to our room myself.

I spoke to staff again the next day and halfways kidded how, if they can't fix it this time, for goodness sakes don't take my plunger again.

I was becoming disgusted that I had to keep plunging the toilet ON MY VACATION. When we got back again late that day, the room was nicely cleaned but again, the toilet would not flush. I made remarks on our comment card and left it for management. I want to make it very clear that I was satisfied with the cleaning, just not with the maintenance or how we were expected to just put up with a toilet that had to be plunged to work.

So far, I haven't received any feedback from them on my complaint.

Room Tip: Don't stay in room 316!
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, March 26, 2012
I am so sorry to hear that your experience did not meet your expectations and that we fell short of fixing the issue. I will be sure to follow up and take corrective action to prevent this from occurring in the future. We truly value your business and hope that you can look past this incident and give us an opportunity to better serve you in the near future.

Please give me a call at 301-987-0965 if you would like to discuss this issue.

Claudia Lazo
General Manager
Red Roof Inns Rockville, MD
.
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168 reviews from our community

Traveler rating
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    16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 25, 2012

My first experience staying at Red Roof Inns ; was at this Shady Grove , Rockville MD , during the mild and very beautiful November 2011. What a wonderful surprise ! My King Superior room was truly a good business centre away from home; - pleasant; very clean, comfortable; and well maintained for the duration of my stay; plus great value! The housekeepers were very friendly and efficient. The surroundings were quiet and peaceful; and enclosed by numerous trees, with gorgeous Fall colours. Photo opportunities from the doorway of my hotel room -brilliant!
The location of this Inn makes it a veritable gem - close to places of interest in MD; VA ;and DC. whether by car or public transport. A superb selection of stores; including department stores; cafes, restaurants - many global cuisines - are literally across the road from this location. If you love Southern Indian cuisine ; head to the Minerva; a short stroll from the Inn- just ‘purrfect’; and 5 stars @ lunch or dinner !!

The staff at the front desk; were happy, personable and knowledgeable . Isaac, one of the night managers; takes the prize for the best PR ability ; and for with his unruffled professionalism. I thought I had arrived at the London Ritz Carlton ! Well done Isaac !
Isaac used his superb inter personal skills ; and pleasant, calm demeanor to assist a very stressed out & weary, single female traveler ;and her ( well traveled ) cat , Diana. He made a complicated reservation , on that first night ( near midnight); a simple and expedient matter. Thank you Isaac.
I highly recommend this location and Inn.
I shall return when next in this area, for business or vacation.
Thank you all @ Red Roof Inn , Rockville MD.
~ Charmain Page NF, CA, USA, & UK

Room Tip: Rooms behind the admin/reception building.. Rooms face onto a grassy garden to the side; and beautif...
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  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, February 27, 2012
Thank you so much for your feedback. I am glad to hear that Isaac exceeded your expectations. I will be sure to share your comments with him and the rest of the team. We look forward to seeing you next time you pass through the Rockville area!
Claudia Lazo
General Manager Red Roof
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Athens, Georgia, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed February 14, 2012

I checked in and had a free night certificate but not with me Kelly the person checking me in called the red roof 800 number and was able to secure my room using the certificate. When I got into my room the heat was not working I called Kelly and within minutes two maintenance techs arrived and determined that the unit was bad. The two gentleman then replaced the unit in a very timely manner they were polite and professional. I would highly recomend this property to anyone.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, February 16, 2012
Thank you so much for your response. I am glad to hear that Kellie and Maintenance exceeded your expectations. I will be sure to share your comments with the staff. We look forward to seeing you next time you pass through the Rockville area!
Claudia Lazo
General Manager Red Roof
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Njoro, Kenya
1 review
5 of 5 stars Reviewed January 23, 2012

Have been staying at this property for 14 years and have always enjoyed this place. Overall, it is in a great location and very easy to get to Va. and many areas that I need to travel for my business. The Staff is always courteous and very accomodating and the General Manager, Shirley Jordan, couldn't be more delightful and extremely professional.

I really like the convenience of the refrigerator, coffee maker and microwave. The business desk is excellent for doing my paperwork, with great desk lighting and comfortable work chair.

Give the Red Roof a try in Rockville, Md.!

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, January 25, 2012
Thank you so much for taking time out to write that awesome review! We really do appreciate that. We do take customer service seriousley. We are very excited about our upcoming Renovation. The process will start in March. We look forward to you visiting us in the near future. Thank you again!
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Pittsburgh, Pennsylvania
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 18, 2011

I guess by now I should know most of the time you get what you pay for. Room was clean, staff was ok thats about the nicest thing I can say about this place, WIFI was horrible, connection consistantly dropped every 5-15 minutes, mold in the bathroom and a bare light bulb with no shade on the wall fixture, the inroom safe did not work, when I called the front desk they said someone would fix it, well thats what they said, it never happened but at least I had hope. Location was good within a mile or so of Shady Grove Metro and a lot of resturants and shopping close by. oh I almost forgot when the heater kicked on it was like a 737 landing, it would wake you from a dead sleep, so we turned it off at night, good thing it was only October.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, December 20, 2011
Thank you for your comments! We appreciate you letting us know. Our goal is to exceed your expecations, clearly, we did not-please except my apology. Could you please give me a call? I would like to get more detail in order to better address your concerns. My number is 301-987-0965.
Thank you very much Shirley Jordan GM
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 8, 2011

While the front desk employees were very nice and helpful the rooms leave a lot to be desired. Our room had tons of large, visible spider webs, dead worms in bathtub and signs of cockroaches!! Also sheets looked very old and stale.

  • Stayed December 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInnRockville, Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review, December 15, 2011
Dear Guest , thank you so much for your feed-back. We really do appreciate your comments! Our goal is to offer awesome sevice to every guest. Clearly we dropped the ball. Please give us an opportunity to make it right.. I promise your next stay will exceed your expectations. Give me a call at 301-987-0965. Tks again! Shirley Jordan G.M
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Ruther Glen, Virginia
1 review
5 of 5 stars Reviewed November 17, 2011

great customer service.........very polite and would deffinitely be back to stay..

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Plus+ Washington DC-Rockville

Address: 16001 Shady Grove Road, Rockville, MD 20850
Location: United States > Maryland > Rockville
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #12 of 16 Hotels in Rockville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Plus+ Washington DC-Rockville 2*
Number of rooms: 188
Reservation Options:
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Also Known As:
Red Roof Hotel Rockville
Red Roof Inn Rockville
Rockville Red Roof Inn

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