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“Once is an accident. Twice is coincidence. Three times...” 2 of 5 stars
Review of Courtyard Rockville

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Courtyard Rockville
3.0 of 5 Hotel   |   2500 Research Boulevard, Rockville, MD 20850   |  
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Ranked #11 of 15 hotels in Rockville
Lynchburg, Virginia
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
“Once is an accident. Twice is coincidence. Three times...”
2 of 5 stars Reviewed March 5, 2013

OK, just so we're clear up front: I happen to like Marriotts. They maintain standards of service and cleanliness, and if there's one close to where I need to be, I will find a way to stay there. This one was no different: clean rooms, friendly staff, convenient location. So what could have possibly wrong?

A couple of months ago, we stayed at one in New Jersey. All seemed fine, until we saw the bill: it included a restaurant charge that we didn't quite recall making. Sure, we stayed up a little late at the hotel bistro/bar talking with family, and it was conceivable that we put a charge on our room. We wrote it off, thinking: OK, we probably paid for a small round of drinks with the cousins.

So fast forward to yesterday, and this particular Marriott. Again, friendly staff, clean rooms, met expectations. Had some drinks with our grown-up children before heading for our respective rooms. The next day, an examination of the bill revealed a restaurant charge to the room. This time, we *knew* we had paid cash. I brought it up to the front desk, and the clerk looked into the matter, and advised that she would need to consult with the manager. I said "Fine - but I need to leave within the hour; please resolve this before then."

The charge got rightfully removed, but my suspicious mind started clicking. Did we stumble on:

1. An honest mistake?
2. A deliberate action by some other guest who used our room number? (but I thought staff was supposed to check room number against guest name)
3. An ongoing scam by unscrupulous staff to chisel just a little more from a guest who is obviously on a business expense account?

I truly do not know. But this is something for which we will be watching out from here on. At a Marriott, no less. Truly disturbing. I wonder if I should reassess my patronage of this chain.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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88 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
Audubon, Pennsylvania
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 18, 2013

I stay at Marriott properties or Hilton depending on the location, need and other factors. both chains seem to be consistent and I usually have no issues. Not this time! This hotel was/ is under construction so all my profile preferences were not available. I booked directly with this hotel and was never made aware. I was placed on the ground floor and was felt like a basement floor in an old apartment building. Lighting was dim, along with the carpet and wallpaper. The lobby was updated but the rooms were not. After I checked in I went down the street and there was a new Marriott property and a new Hilton property. That’s my new spot and the pricing is the same. also the new properties are next to a shopping center with a Starbucks, supermarket, restaurants and more.

Workout equipment was in two seperate small roooms and not upto date. In a dim and remote location.
Not coming back to this hotel location.

Room Tip: go down the street to the other chain or other marriott property
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 15, 2013

Our hockey team was playing over the weekend in Rockville and we stayed here..Staff and facilities were A+...We had a group rate that included a full breakfast for our team. Will definitely stay here again when traveling in the area.

Room Tip: Hotel is set-up in a U shape..If you are staying and want to be near the lobby and amenities, ask wh...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 5, 2012

I stayed at the Marriot Courtyard for a whole week for work. I did not expect much since I didn't plan to be at the hotel much but I was not impressed with the service provided by the front desk. Either they are understaffed or the staff just like to hang out in the back. I came by the front on several occasion and they were not there. I had to wait until someone came out from the back.
It smells funky through out the whole hotel. The only thing I was impressed with was the housekeeping. The ladies were really sweet. I only asked for room cleaning every other day but ladies always leave a bag of toiletries and clean towels in front of my door.

I felt like I was treated rudely because I did not booked directly with Marriot but instead my company booked through a 3rd party website. I understand the hotel does not earn as much when we book through a 3rd party so I usually compare prices and book directly with the hotel itself. But since my company booked this for me, I had no choice. There were at least 3 situation with 3 different staff that told me they could not accommodate my request because I booked through a 3rd party website. Well, honestly that is Marriot's choice of marketing and advertisement. So why is the costumer getting punished for it. Needless to say, I called on my last day to see if I can have a late check out. I have been here for a whole week and I can tell this hotel is pretty much empty and there were barely any cars in the lot all week but after checking my account, they told me I have to check out at 12pm. I guess they notice I was an Expedia costumer.

My co-worker ended up staying down the street at Hilton Garden for the same price and the hotel was much cleaner, very new, better service, and even came with a continental breakfast. Save your self the trouble and just book with another hotel. There are plenty around the area for more bangs for your buck. My stay was extended for 3 more days, so you know where I will be going. Courtyard, if you were nicer about my 3rd party website booking, I would of extended my stay with you. But just too bad that you didn't train your staff to have the same hospitality to all your costumers!!

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pitman, New Jersey
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed August 12, 2012

I stay at this hotel an average of once per month. I visited this hotel in July and the elevator was being repaired and thus not working. I returned last week (August) and the elevator was still not working. Balconies on exterior-facing rooms are unfurnished and dirty. My bathroom had a long black hair on the floor near the bathtub upon check-in. Otherwise...the staff is friendly and helpful, the facilities are nice and the rooms are quiet. Marriott has other properties in the area, as do many of Marriott's competitors. A few tweaks are needed here to improve the competitiveness of this hotel.

Room Tip: Even-numbered rooms face the quiet courtyard and are furnished. Walk across the street to Thats Amor...
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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home
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 8, 2012

I was in the area for a weekend training. The hotel was located close to my venue. We reserved two rooms. I did inform the hotel prior to my arrival that I needed adjoining rooms. However the rooms weren't. After speaking to the front desk, they quickly resolved the situation and accommodated us.

The hotel's lobby is very modern and has nice sitting areas. The weekend we were there, there were many teenagers for some type of basketball event. They were hanging out in the lobby and pool. There was enough room for them to hang out and others to enjoy the area.

The rooms were clean and functional. We paid $80 per night which was an excellent deal for any hotel.
I would definitely stay again.

Room Tip: Check Marriott's website for the best prices.
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, North Carolina
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 9, 2012

We found this place by accident and found it to be great for a quick overnight stay. We had a room with 2 queen beds that was very comfortable and spacious. Hotel was very clean and staff pleasant. We had a sandwich at their "Le Bistro" area and it was surprisingly good. They also brew Starbucks coffee which helped get us started the next morning. With AAA card we got the room for 85 bucks which was a deal. The downside was the hotel's elevator wasn't working and there aren't many restaurants nearby. It is mostly a business area so it was very quiet on Saturday when we stayed.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Courtyard Rockville, responded to this review, July 11, 2012
Thank you very much for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard Rockville

Address: 2500 Research Boulevard, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Rockville 3*
Official Description (provided by the hotel):
Restaurant serves breakfast and dinner. Starbucks on site. ... more   less 
Reservation Options:
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Also Known As:
Courtyard Rockville Hotel Rockville
Rockville Courtyard
Rockville Marriott

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