I stayed at the Marriot Courtyard for a whole week for work. I did not expect much since I didn't plan to be at the hotel much but I was not impressed with the service provided by the front desk. Either they are understaffed or the staff just like to hang out in the back. I came by the front on several occasion and they were not there. I had to wait until someone came out from the back.
It smells funky through out the whole hotel. The only thing I was impressed with was the housekeeping. The ladies were really sweet. I only asked for room cleaning every other day but ladies always leave a bag of toiletries and clean towels in front of my door.
I felt like I was treated rudely because I did not booked directly with Marriot but instead my company booked through a 3rd party website. I understand the hotel does not earn as much when we book through a 3rd party so I usually compare prices and book directly with the hotel itself. But since my company booked this for me, I had no choice. There were at least 3 situation with 3 different staff that told me they could not accommodate my request because I booked through a 3rd party website. Well, honestly that is Marriot's choice of marketing and advertisement. So why is the costumer getting punished for it. Needless to say, I called on my last day to see if I can have a late check out. I have been here for a whole week and I can tell this hotel is pretty much empty and there were barely any cars in the lot all week but after checking my account, they told me I have to check out at 12pm. I guess they notice I was an Expedia costumer.
My co-worker ended up staying down the street at Hilton Garden for the same price and the hotel was much cleaner, very new, better service, and even came with a continental breakfast. Save your self the trouble and just book with another hotel. There are plenty around the area for more bangs for your buck. My stay was extended for 3 more days, so you know where I will be going. Courtyard, if you were nicer about my 3rd party website booking, I would of extended my stay with you. But just too bad that you didn't train your staff to have the same hospitality to all your costumers!!
- Official Description (provided by the hotel):
- Restaurant serves breakfast and dinner. Starbucks on site. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard Rockville Hotel Rockville
- Rockville Courtyard
- Rockville Marriott