We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Shabby hallways, noisy location, so-so service” 2 of 5 stars
Review of Courtyard Rockville

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Courtyard Rockville to your Saves list
Courtyard Rockville
3.0 of 5 Hotel   |   2500 Research Boulevard, Rockville, MD 20850   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Free Internet + Breakfast
Ranked #11 of 16 Hotels in Rockville
Chapel Hill, North Carolina
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Shabby hallways, noisy location, so-so service”
2 of 5 stars Reviewed May 9, 2012

First the positives: once they acknowledged that two people were waiting, the front desk staff were friendly and quick to check me in. They gave me bottled water because I have gold status at Marriott. I was give my choice of floor at check in. The lobby is nicely updated with the new cafe, computer terminals etc. I ordered a sandwich from the cafe and even the lettuce and tomato were fresh --it was not pre-packaged.

Now the negatives: to get to the third floor one had to walk the entire length of the first floor room area. Hallways are dark and dingy. No vending machines. The phone in my room did not work unless the front desk was calling me! They forgot to put my checkout receipt under the door. Sirens all day/night because the hotel is near a hospital.

It was bearable for a one night business trip but I would not recommend for a repeat or extended visit.

  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William D, General Manager at Courtyard Rockville, responded to this review, May 11, 2012
Thank you for your comments. We will be renovating all of our rooms and hallways in the fourth quarter of this year. Hopefully this will solve some of the problems you mentioned.
Again we appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

96 reviews from our community

Traveler rating
    22
    38
    18
    12
    6
See reviews for
22
16
9
40
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Russian first
  • Any
English first
COLUMBUS OHIO
Senior Contributor
44 reviews 44 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 27, 2012

Firstly fair do's - the Property is a nicely remodeled 'bistro' series Courtyard which means it has a breakfast/lunch/dinner bar instead of the old 'buffet vs restaurant' facilities prevalent elsewhere with the brand. The room was great, the WiFi slow but passable and FOC....the traffic noise (my pet peeve) none too bad - considering it's near an ER.....and the folks on Front Desk and in front office could NOT have been nicer or more considerate.

Except that is for the night manager who called my room at 1am to demand 'Who are you?' - never mind he had my AmEX card, my Marriott Rewards ID and Drivers License number all on file.....apparently I was sleeping soundly and this is forbidden? More seriously, maybe he has day job as interrogator for CIA?

The management here acknowledged and gave me a free breakfast as a perk but really I hardly think that was enough of a compensation. A free night (after all who can sleep after being woken and peppered with questions after midnight?) might have been appropriate.

My suggestion - before you start to nod off of a night, disconnect the room phone.

Midnight Renditions excepted - Rooms on the east side of the hotel are quieter than those to the west or south; the internet 'cafe' in the lobby was convenient, and there were TWO exercise rooms which was nice.

There is a fabulous Italian Eatery literally across the street...walk is only 2-3 mins...very worthwhile.
So recommend? Yes - just unplug the phone and ignore the Marriott's Trainee Gestapo.
PS - Like many of my hotel picks - check Priceline FIRST....mmmkay?

Room Tip: East side of Property was quieter
See more room tips
  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William D, General Manager at Courtyard Rockville, responded to this review, April 27, 2012
I apologize for any inconvienience. Unfortuneately we had a guest in the hotel that was calling other guest rooms. Again please accept my apology.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2012

great on-the-go breakfast available and starbucks coffee. Clean rooms, interactive map in te lobby and fabulous Italian restaurant across the street. I live-saver for us after a long day.

Room Tip: find out how far you are from the elevator. the property is lare with elevator in the center of the...
See more room tips
  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William D, General Manager at Courtyard Rockville, responded to this review, February 21, 2012
Thank you for your comments about our hotel.
We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 23, 2011

I love this place. Great service, friendly staff, clean rooms, reasonable rates. And, the manager Victor will do anything to make your stay pleasant. Keep up the good work!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
109 reviews 109 reviews
35 hotel reviews
Reviews in 43 cities Reviews in 43 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed November 21, 2011

I stayed here for 2 nights in Nov 2011. The Courtyard is a standard and pretty much what you would expect. There were some highlights and lowlights from my stay:

THE HIGHLIGHTS
-Good bistro, serving coffee, sandwiches, breakfast, snack items. I liked that the bistro was open from early morning until late evening.
-Lobby was nicely decorated with plenty of workspace
-Room was clean and adequate

THE LOWLIGHTS
-Nothing within walking distance
-The smell of chlorine from the pool is overpowering in the lower level hallways
-They offer swimming lessons here for kids during the weeknights and the walls in the rooms are very thin - make sure you request an upper floor room or one not by the pool

All in all, it is a decent hotel for a night or two and the staff was very friendly.

Room Tip: Do not get a room by the pool since there is an overpowering chlorine smell and swimming lessons con...
See more room tips
  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 18, 2011

Only here for one night and wish we had stayed here the night before. The hotel was recently updated. The lobby reminded us of a hotel we stayed at in Japan Town in San Fran. Warm earth tones with a soothing appeal. The room was very clean and had a balcony facing the inside courtyard. It was relaxing in the morning to sit on the balcony and listen to the sounds of the birds in the trees. Ask for a courtyard facing room. The bed and pillows were very comfortable and the room was pitch black for sleeping. We slept well. We had a king sized bed. The room had a flat screen LG TV, refrigerator, and microwave. The pool was nice- pretty large for a hotel. The rate was exceptional for a DC vicinity hotel. The metro is nearby. We drove to it, parked, and then went into DC.

Room Tip: Upper floor inside courtyard facing room is quite and good for sleeping.
See more room tips
  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William D, General Manager at Courtyard Rockville, responded to this review, September 30, 2011
Thank you, we appreciate your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fuquay-Varina, North Carolina
Top Contributor
66 reviews 66 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed September 10, 2011

This Courtyard property was just average. The lobby was updated but the interior corridors and guest rooms seemed outdated and slightly stale. The facility was clean and the bed was comfortable. The location was not convenient as a taxi to the metro cost $12. The highlight was the very curteous staff. Breakfast was fine, but overpriced. For just a few bucks more, I would suggest the Bethesda North Marriott, which was excellent.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Courtyard Rockville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Rockville

Address: 2500 Research Boulevard, Rockville, MD 20850
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Rockville 3*
Number of rooms: 147
Official Description (provided by the hotel):
Restaurant serves breakfast and dinner. Starbucks on site. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Cheap Tickets, Orbitz, Despegar.com, Hotels.com, Marriott and Odigeo so you can book your Courtyard Rockville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Rockville Hotel Rockville
Rockville Courtyard
Rockville Marriott

Owners: What's your side of the story?

If you own or manage Courtyard Rockville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.