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“Midnight Rendition?” 3 of 5 stars
Review of Courtyard Rockville

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Courtyard Rockville
3.0 of 5 Hotel   |   2500 Research Boulevard, Rockville, MD 20850   |  
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Ranked #10 of 15 Hotels in Rockville
COLUMBUS OHIO
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
“Midnight Rendition?”
3 of 5 stars Reviewed March 27, 2012

Firstly fair do's - the Property is a nicely remodeled 'bistro' series Courtyard which means it has a breakfast/lunch/dinner bar instead of the old 'buffet vs restaurant' facilities prevalent elsewhere with the brand. The room was great, the WiFi slow but passable and FOC....the traffic noise (my pet peeve) none too bad - considering it's near an ER.....and the folks on Front Desk and in front office could NOT have been nicer or more considerate.

Except that is for the night manager who called my room at 1am to demand 'Who are you?' - never mind he had my AmEX card, my Marriott Rewards ID and Drivers License number all on file.....apparently I was sleeping soundly and this is forbidden? More seriously, maybe he has day job as interrogator for CIA?

The management here acknowledged and gave me a free breakfast as a perk but really I hardly think that was enough of a compensation. A free night (after all who can sleep after being woken and peppered with questions after midnight?) might have been appropriate.

My suggestion - before you start to nod off of a night, disconnect the room phone.

Midnight Renditions excepted - Rooms on the east side of the hotel are quieter than those to the west or south; the internet 'cafe' in the lobby was convenient, and there were TWO exercise rooms which was nice.

There is a fabulous Italian Eatery literally across the street...walk is only 2-3 mins...very worthwhile.
So recommend? Yes - just unplug the phone and ignore the Marriott's Trainee Gestapo.
PS - Like many of my hotel picks - check Priceline FIRST....mmmkay?

Room Tip: East side of Property was quieter
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William D, General Manager at Courtyard Rockville, responded to this review, April 27, 2012
I apologize for any inconvienience. Unfortuneately we had a guest in the hotel that was calling other guest rooms. Again please accept my apology.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Dayton, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2012

great on-the-go breakfast available and starbucks coffee. Clean rooms, interactive map in te lobby and fabulous Italian restaurant across the street. I live-saver for us after a long day.

Room Tip: find out how far you are from the elevator. the property is lare with elevator in the center of the...
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  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William D, General Manager at Courtyard Rockville, responded to this review, February 21, 2012
Thank you for your comments about our hotel.
We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 23, 2011 via mobile

I love this place. Great service, friendly staff, clean rooms, reasonable rates. And, the manager Victor will do anything to make your stay pleasant. Keep up the good work!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Top Contributor
77 reviews 77 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 21, 2011

I stayed here for 2 nights in Nov 2011. The Courtyard is a standard and pretty much what you would expect. There were some highlights and lowlights from my stay:

THE HIGHLIGHTS
-Good bistro, serving coffee, sandwiches, breakfast, snack items. I liked that the bistro was open from early morning until late evening.
-Lobby was nicely decorated with plenty of workspace
-Room was clean and adequate

THE LOWLIGHTS
-Nothing within walking distance
-The smell of chlorine from the pool is overpowering in the lower level hallways
-They offer swimming lessons here for kids during the weeknights and the walls in the rooms are very thin - make sure you request an upper floor room or one not by the pool

All in all, it is a decent hotel for a night or two and the staff was very friendly.

Room Tip: Do not get a room by the pool since there is an overpowering chlorine smell and swimming lessons con...
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  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 18, 2011

Only here for one night and wish we had stayed here the night before. The hotel was recently updated. The lobby reminded us of a hotel we stayed at in Japan Town in San Fran. Warm earth tones with a soothing appeal. The room was very clean and had a balcony facing the inside courtyard. It was relaxing in the morning to sit on the balcony and listen to the sounds of the birds in the trees. Ask for a courtyard facing room. The bed and pillows were very comfortable and the room was pitch black for sleeping. We slept well. We had a king sized bed. The room had a flat screen LG TV, refrigerator, and microwave. The pool was nice- pretty large for a hotel. The rate was exceptional for a DC vicinity hotel. The metro is nearby. We drove to it, parked, and then went into DC.

Room Tip: Upper floor inside courtyard facing room is quite and good for sleeping.
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William D, General Manager at Courtyard Rockville, responded to this review, September 30, 2011
Thank you, we appreciate your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fuquay-Varina, North Carolina
Top Contributor
68 reviews 68 reviews
38 hotel reviews
Reviews in 39 cities Reviews in 39 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 10, 2011

This Courtyard property was just average. The lobby was updated but the interior corridors and guest rooms seemed outdated and slightly stale. The facility was clean and the bed was comfortable. The location was not convenient as a taxi to the metro cost $12. The highlight was the very curteous staff. Breakfast was fine, but overpriced. For just a few bucks more, I would suggest the Bethesda North Marriott, which was excellent.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 9, 2011

Was at this locale for five days/four nights. This was a business stay. I am a longstanding frequent loyal Marriott customer (several decades worth) Courtyard prides itself as a brand that caters to the business traveler first and foremost. It should be noted that I stay the majority of my annual leisure and business stays at Marriott brands because of service and quality of the brand. This experience really opened my eyes.

This trip I was part of a large (100+ person) business group where the base activities for the group and many of the events were held at the nearby Hilton (three blocks from the Courtyard) but instead of staying with the group, decided to stay at the Marriott due to elite status, so thought it would be a better experience. Also thought (based on what was advertised) that this was a fully renovated newer Courtyard - it isn't. Please be aware that the Lobby and some of the rooms have been upgraded, but the majority of the facility is both tired and antiquated.

Thanks to serious Flight weather delays (where we were flying in from), arrived to the property very late. Normally this would be a non-issue at any Marriott given one's Marriott elite status and history. While I give kudos to the check in staff member who was very professional (he was from Spain and with impeccible service ethic), the poor guy was there all alone at night and hampered with having to deal with the effects of a failure in propertyy management which is a total disaster at this location. By arriving late you got the worst room (the last room they had) which turned out to be unrenovated, dirty and used, and located at the noisiest place possible, which is an experience that should never happen for anyone, let alone a Marriott elite status customer. Although repeatedly assured that the room would be changed in the AM and trusting that Marriott was going to handle the "problem", it not only never happened, but things went from bad to worse!

Next day came back from long meeting day and discovered that they never bothered to follow through on their empty promises made, and not only did they completely drop the ball, but worse still they then were dishonest and said that they did not know anything about a room change. The person at the front desk was uncaring and hostile about it as well. From this a customer bore direct witness to the fact that there is no accountability at this property. It was also discovered that there is no general manager on the premises during a majority of operating hours, either. To have such absent and uncaring Hotel management oversight - one that does not do a thing to rectify or to properly take care of its best customers, much less do anything to cure unprofessional staff behavior - the room remained the same for the next day - what is one to do? For Marriott (which prides itself of customer care) such practices are beyond disgraceful. It should be noted that I was charged the highest business rates for the stay ($239/night) for a dirty room with the most uncomfortable bed and noise problem, and there was no compensation or even direct communication by management or follow through at any time to deal with what was reported during the stay or follow-through with the customer at any time after the stay, either.

By contrasting experience, our business group (who were based at the nearby Hilton Garden Inn) - had a Hotel with brand new modern construction that was immaculate. Many of our events were held at the Hilton and I experienced a staff was both caring, attentive, and highly professional - even though they were full. It also turned out that that the room rates at the Hilton ($189) were far less than the Marriott Courtyard ($239) and you got more value for your money and far better business amenties at the Hilton, given full breakfast benefits (included) along a full service restaurant for meals, a bar with an elegant outdoor patio, great sports facilities, all modern business amenities, and renovated upgraded and comfortable rooms (which was surprising for Garden Inn - they are nothing like I remember). The trip got me to join the HiltonHonors program, and for business now consider staying at the various Hilton branded properties ever since.

Would never stay at this Marriott Rockville Courtyard ever again!

  • Stayed May 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Courtyard Rockville

Address: 2500 Research Boulevard, Rockville, MD 20850
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Rockville 3*
Number of rooms: 147
Official Description (provided by the hotel):
Restaurant serves breakfast and dinner. Starbucks on site. ... more   less 
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Also Known As:
Courtyard Rockville Hotel Rockville
Rockville Courtyard
Rockville Marriott

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