We were visiting the area and stayed four nights at the hotel, in a suite, with a very decent Web rate from hotels.com. The suite was very large and nicely appointed. It appeared to have been recently updated. Having a separate bedroom from the sitting room is a nice bonus, as many "suites" in other hotels merely have sitting areas. The place was clean, and the breakfast was very good. Most of the staff was very nice and very helpful. However, the gentleman who checked us in on the night of 12/28 had a very negative attitude and was particularly unhelpful. He claimed he could not find our reservation, although I had the hotels.com confirmation information. He then proceeded to badmouth hotels.com. When he finally "found" the reservation, it was clear that the mistake was his, but he did not apologize. Later that week, the hot water was turned off, and the same man was very unsympathetic and acted as if he could care less. No offer was made to make it right, even though we spent a whole day without hot water. Finally, the fitness room had extremely old and wobbly equipment (especially the treadmill).
- Official Description (provided by the hotel):
- When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area, directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Rockville Hotel Rockville
- Best Western Plus Rockville Hotel And Suites
- Best Western Rockville Hotel
- Rockville Best Western