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“Surprise Surprise!!” 3 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

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BEST WESTERN Plus Rockville Hotel & Suites
3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850   |  
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Ranked #7 of 17 Hotels in Rockville
GreenLeadersSilver level
Albemarle County
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Surprise Surprise!!”
3 of 5 stars Reviewed October 16, 2009

So you thought your hotel was paid for when you made the reservation?
Just wait 'til you check your credit card statement. Check out the charges for the safe which you probably didn't use, and watch out for the $138 unknown and unexplained charges that magically appear! You'll be surprised!

PS the breakfast is good.

  • Stayed October 2009, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank ConantheBarbarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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720 reviews from our community

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Arizona, Usa
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 8, 2009

We stayed at this property for 7 nights in a junior suite. The kid's room had space for a (free) rollaway bed. The price was very reasonable for our limited budget. MAJOR PLUS: There was free Wi-fi in the room (Our teens did their homework from these in the evenings) and the business Center Internet (free, four workstations) was available 24 hours. MAJOR PLUS: No restaurant, but the biggest Breakfast Buffet ever. MAJOR PLUS: free shuttle service to/from the Metro from early AM to late PM, and to/from downtown Rockville for many, many restaurants, movies and entertainment. Rooms were very nice, all four of us were very comfortable. MAJOR PLUS: self serv laundry at the hotel. Not free, but a quick call to the front desk and we were able to exchange $10 for a roll of quarters. They always have the quarters available for guests, which is a small thing, but a nice touch. The Metro station in Rockville is just 3 or 4 stops from Bethesda. We highly recommend this property for any family visiting DC, or for business in the DC/ MD.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Grampy46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, CA
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 31, 2009

Excellent wireless internet service included with the room price, clean and comfortable room and bed, good breakfast buffet with lots of choices for the picky eaters, in-room microwave and refrigerator. There is also a shuttle to the Rockville Metro station all day and into the evening. A fitness center has six machines, and there is a business center with printer. Pool hours are a little short (the pool closes at 8 PM) and there is no on-site restaurant for lunch or dinner. A nice place to stay for a moderate price.

  • Stayed July 2009, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JuliaSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 31, 2009

This is the second time we've stayed at this Best Western in three months. After the first time, we easily recommended it to family as a place for overnight guests coming in for a reunion and then stayed there ourselves. Only two minor complaints: First, we liked that the hotel had a lifeguard on duty at the pool. We didn't like that she appeared to be sleeping. Second, the shower temp was cool (not cold) at 4 pm, then burned hot at the very end. Morning showers - when most people take them anyway - were perfectly hot. We were on the fourth floor, so I don't know if that had anything to do with it. In all, though, this is a great place. The beds are awesome. The AC isn't loud. The walls are fairly well insulated. The room next door had screaming kids and we could hear them well enough when they were in the hallway but not when they were in their room. The free breakfast is hot, varied and yum. Nice people, great customer service. We'll be back!

  • Stayed August 2009, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NC1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 25, 2009

Stayed here for 5 days in a king studio w/my wife , 11 yr old & 14 yr old. 89.00 a night so excellent value right off the bat. The included free full breakfast was awesome, lots of variety and great perk. The hotel was clean, my room was roomy enough for the 4 of us, the internet kiosks were great, shuttle service hourly to the metro ( although we drove there - only 3 miles from the hotel), well informed and helpful desk staff. We really enjoyed our stay here. There was a pool and it's hours were 12-8. This was nice to cool off in after hot days in DC. About a 5-10 minute drive to restaurants of all varieties. From as simple as a CeCe's all you could eat pizza buffet to an entertainment complex with 20 restaurants, movie theatre and bars.

The $7.50 all day metro pass after 10AM was a great value as well. We got to the metro station about 10:00 AM and thought that there was no parking, but discovered that there is a whole section or reserved parking that was available as long as you were in by 10AM and out by 2AM.

I travel a lot on business and I've stayed in 89.00 a night hotels. This was NOT your typical 89.00 a night hotel. I was very happy that I chose this hotel , it exceeded my expectations and recommend it highly.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank vernonelliot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, CA
Level Contributor
55 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed August 12, 2009

.lThis hotel is a good value, but I'd call the accommodations adequate. The rooms were nice enough, but overall, things seemed to be a bit dated. The elevator in particular wasn't the most efficient. The beds were comfortable, although a little bit soft. The air conditioning fan was a bit noisy.

The buffet breakfast was well-done and above average for breakfasts included with the room. The shuttle to the Metro was only once an hour, which is especially tricky to coordinate with on the return trip.

I was expecting more given he other reviews, as I would consider this to be an average property but overall would say it's a good value.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank CAFamilyRvwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 25, 2009

Pros-
Free parking
pool (with lifeguard on duty)
free breakfast buffett (actually quite nice)
Free internet
Free shuttle to Metro
Price-I would have preferred to stay at Hilton (Rockville Pike) but it was about $40 more/night.

Cons-
Location. A bit off the beaten path. Took about 10 minutes to drive to Rockville Pike
If you miss free shuttle it is about $13 taxi ride to Metro
The pillows were awful!! About 1/2 the size of a regular pillow. Bedding felt cheap and beds were not the best
Our refrigerator made a loud humming sound so we had to unplug it
Our toilet would run for about 30 minutes after every flush

  • Stayed July 2009, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank gingersmomnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#6 Romantic Hotel in Rockville
#7 Business Hotel in Rockville
#7 Family Hotel in Rockville
Price Range (Based on Average Rates):
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, FREE parking, FREE breakfast and FREE Wi-Fi, you'll be hard pressed to find a better deal. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area and directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. Family, business, kid and pet friendly accommodations to suit your needs for a comfortable and relaxing stay... Traveling with an RV - no worries - bring it and park for the night or the weekend, there is plenty of space. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel And Suites
Best Western Plus Rockville Hotel Rockville
Best Western Rockville Hotel
Rockville Best Western

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