We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great value, but limit your expectations.” 3 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added BEST WESTERN Plus Rockville Hotel & Suites to your Saves list
BEST WESTERN Plus Rockville Hotel & Suites
3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Stay 2X get $50 gift card
Ranked #6 of 16 Hotels in Rockville
GreenLeadersSilver level
Washington DC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Great value, but limit your expectations.”
3 of 5 stars Reviewed 4 days ago NEW

I stay here often for a day or two, well over a dozen times a year. I am a Diamond card Best Western blah blah -- they couldn't care less. No upgrades (from a double to a king when my husband decided to join me for one of the nights), not even to move to a room where everything worked properly, since the only available rooms were also "upgrades" I hadn't paid for. I'm not an entitled cretin, but really, you couldn't give me a decent bed with a working TV when the hotel had an empty parking lot (aka almost no guests)? So, from a customer service standpoint, terrible. So, why do I come back? Because it's a lot -- LOT -- cheaper than the other hotels around. Now, I don't bother booking through Best Western, because, as I said, they don't care -- so I now use hotels.com which at least gives points and actually gives me a King bed for the same price as the double beds lol! And I don't put water in the refrigerator anymore because they always freeze and explode -- 4 different rooms, same problem without being able to fix the setting!! -- and I bring my own pillow because theirs are very lumpy foam that smell bizarrely weird, but I like the free wifi, HBO works most of the time, the shuttle to the metro can be handy if the timing works out, and parking is free and although I don't eat their breakfasts, they are not bad for a free buffet. I try to remember to skip it in the Spring and Fall if there's a heat wave, because they won't put the A/C on, even if it's been 75-90 every day for weeks, until mid-May, and on a higher floor the sweltering heat will kill you. So, yes, every time I look to see if someone, somewhere, can come close to the price so I can stay there instead...and almost always end up here, because, it's OK and you can't beat the price.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

610 reviews from our community

Traveler rating
    249
    191
    96
    39
    35
See reviews for
216
134
48
151
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hollywood, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 1 week ago

This hotel was the nicest BW property we've ever stayed at. Beautiful spacious lobby, very large, well-appointed room with comfortable king bed, desk with chair and very large arm chair with hassock. Large clean bathroom had great shower. Staff was friendly, courteous, and helpful. Shuttle to Metro available hourly. Breakfast fine; could have used more variety, but perfectly acceptable.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 1 week ago

This Best Western Plus is a good value for the money. The room was clean and the breakfast provided excellent. I found the bathroom to be a bit small to get around in. The front desk staff was helpful when needed. The reservation person accommodated my request for a quiet room. There was some mold in the caulking in the bathtub but that's not something that be be easily remedied without recaulking the tub. The hotel is easy to access off route 270 and is within reasonable driving distance from Baltimore, DC and Annapolis.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you for taking the time to provide an objective and sound review of our property. I am sure that it will go a long way in helping potential visitors realize the value in our offerings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Noisy if you are placed next to giant A/C, tired/old/not really kept up, hot breakfast but low quality, mattresses never turned so must be old and are therefore slanting towards where everyone sits down so had a terrible sleep.

  • Stayed May 2015, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Hmmmm - really interesting review.... but it sounds like they're writing about an entirely different property; competitors are sneaky at times! Tisk tisk.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
harper woods, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 weeks ago

Excellent experience, great service great location wonderful bed, Would stay here again and would recommend Best Western Plus all over the world. Don't need a fancy hotel when a reasonably priced hotel gives you the same value.

  • Stayed May 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you so much! I couldn't have put it better myself and we look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 weeks ago

Stayed on a short road trip to Washing DC, conveniently located with access to the highway, the room was spacious & bright, we arrived just prior to the check in and checked in without any issues, we had species that we wanted then room to be further from the elevator but were given a room right next to it on asking we were advised that this was what the system generated due to our online booking (??) and nothing else was available, we conceded and settled for it, the buffet breakfast was plentiful and the staff was helpful, plus points are location and spacious rooms, the downside would be the dated air-conditioning and a inflexibility to accommodate

overall a quiet place to stay if you're looked for a place to crash and are not looking for much TLC

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you for your helpful feedback, we'll look into the unaccommodating situation as that is not our methods - normally. There are a few times during the year when the hotel is really full especially summer but we always try to be accommodating. Hope to see you soon...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delaware
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I decided to take my kids ( ages 10 $13) to DC to see the sights..hotels in any condition near the national mall were ridiculous in price. I found this online for $129 ( before tax/fees) a night , about 13 miles from the national mall and a ten min drive to the metro. Here is the perk there is a free shuttle that takes you to the metro ( metro is costly ..best to buy an unlimited day or week pass )...shuttle runs until 9:30pm and when u are ten minutes out from the metro stop near the hotel they tell you to call and they come get you. NO waiting around for a shuttle that comes on the hour every hour!!! We saw the shuttle pull up as we exited the metro and walked right over to it. When I asked our driver about local
Places to eat he even offered to drop us at the Rockville town center so we could pick a restaurant and shop , he said we could just call him and he would come back and get us ( for free!)! There is a restaurant at the hotel but we chose to go a mile down the road where there were about 5 places to eat and a grocery store / pharmacy. Easy to get to, lots of parking , relatively nice ( pillows uncomfortable to my taste, but clean) ... Will definitely recommend to others for a cheap stay if you just want clean and comfy... Oh and a great free continental breakfast with eggs, meat, waffles , fruit, muffins, etc.

Stayed May 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you so much for this review, I am sure that it will be helpful to displace those reviewer comments that say "drove for hours to find a restaurant" or that there is nothing nearby... See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to BEST WESTERN Plus Rockville Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#4 Family Hotel in Rockville
#5 Business Hotel in Rockville
#7 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area, directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Booking.com, Hotels.com, BookIt.com, Priceline and Odigeo so you can book your BEST WESTERN Plus Rockville Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Rockville Hotel And Suites
Best Western Plus Rockville Hotel Rockville
Best Western Rockville Hotel
Rockville Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN Plus Rockville Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.