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“Excellent Choice” 4 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

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BEST WESTERN Plus Rockville Hotel & Suites
3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #6 of 16 Hotels in Rockville
Certificate of Excellence 2014
GreenLeadersSilver level
Wellsville, United States
1 review
“Excellent Choice”
4 of 5 stars Reviewed 2 days ago NEW

We chose the Rockville Best Western Plus for the price. I would choose the Rockville Best Western Plus again for the friendliness of the staff, the feel of being valued as a customer and the cleanliness of the location. Our room was clean and comfortable. The only thing that I can complain about is that the tub didn't drain as quickly as mine at home. Other than that, our stay was perfect.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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598 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Hadddonfield NJ
Top Contributor
80 reviews 80 reviews
5 hotel reviews
Reviews in 36 cities Reviews in 36 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A couple of years ago we stayed in the Best Western in Rockville. At that time, I would have given it three stars, because the complimentary breakfast were mediocre. When we stayed there a few days ago, the breakfast was excellent. Not a large breakfast by any means, but everything on it, including the good orange juice, was very tasty.

My wife and I recently returned from Prague, where we stayed in a 4-star hotel with a huge complimentary breakfast. However, there was nothing on the buffet that stood out. I would much rather have a small buffet, such as this Best Western's, with tasty food.

Our room was clean and comfortable, and the service was good. It's where we'll stay when we're in the Washington area.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Wonderful, quiet room and nice hot breakfast. Only downside is there are no restaurants nearby. We arrived late and had to drive a few miles more to get something to eat. Right off highway and neat metro.

Stayed April 2015, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flushing, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 1 week ago

We stayed at this location for 3 nites while visiting the DC area.
Our room was spotless when we arrived and every day was cleaned as if no one had ever stayed there.

The breakfast was very good, the gentleman who attended the room was very polite.

we used the free shuttle to the Metro station and when returning in the evening a phone call was made and the driver arrived to pick us up in less than 15 minutes.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you for your honest evaluation and feedback of our hotel and services. We strive to make sure everyone is treated fairly and in a welcoming manner in order to build loyalty for our hotel and the Best Western Brand. We look forward to your return visit and please tell your friends.
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Pittsburgh,Pa., United States
1 review
4 of 5 stars Reviewed 1 week ago

The free shuttle gets you to the metro station and you're all set. Free wifi was great and complimentary breakfast was very good with a lot of choices, hot and cold. Close to restaurants, bars, movies and shopping mall. Really very good for the price. We would stay again

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you for your feedback and we look forward to your next visit!
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Columbus
Top Contributor
67 reviews 67 reviews
7 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We used the 800 number for this chain to make a reservation. Unfortunately, the idiots at the 800 number do not understand English very well and put down the wrong dates for us to stay here. However, the manager and front desk person was able to salvage our trip by getting us a room for our stay this weekend (April 9-11, 2015) and so our trip to the nations Capital was saved. The staff is very professional, very knowledgeable, very helpful. We took their advice on h9ow to see the area and how to travel to see the Cherry Blossoms. They offer a shuttle service to the MetroLiner, which we used and save a ton of stress and worry about driving and parking amidst some two million visitors on 11th.
The only reason I did not give them five stars was their definition of a restaurant on site is really a misnomer, unless a restaurant is considered as serving subs, pizza, wings, and salads as being a restaurant. Also, causing the loss of the fifth circle in the rating was the fact that despite our telling them every morning that the breakfast was not hot, they were still unable to keep the eggs hot, the sausage and bacon hot, the potatoes hot. The selection of breakfast items was substantial and plentiful, better than what we have had at other hotels, it just was not hot. All in all, we will be planning to stay here again next year, but this time I am calling them on their number and not using the 800 number ever again for this chain.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you so much for your kind words and objective feedback on breakfast. There were a couple of days that we had problems with the burners on the warmers but that's been fixed. We are so glad we were able to accommodate you and you were able to get around worry free at the Cherry Blossom festival. We look forward to your next visit and stay.
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1 review
4 of 5 stars Reviewed 2 weeks ago

Close to Metro station. Right off the interstate. Has in room fridge, microwave and coffee maker. Happy with cleanliness and size of room. Only complaint was the complimentary breakfast. Lack of choices and was not replenished quick enough.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you for choosing our hotel, we are diligently working on providing options during the week and hope to have something in play by the time you visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#4 Family Hotel in Rockville
#5 Romantic Hotel in Rockville
#5 Business Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area, directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western

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