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“Why me?” 2 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

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BEST WESTERN Plus Rockville Hotel & Suites
3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850   |  
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Ranked #5 of 16 Hotels in Rockville
GreenLeadersSilver level
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
“Why me?”
2 of 5 stars Reviewed 1 week ago NEW via mobile

I am a huge fan of the Best Western Franchise hotels. This one was a disappointment.

We checked in late and tired. Our room seemed ok when we got into it but the very loud HVAC units on the roof of the building below our room 569 woke us up frequently during the night.

Breakfast was below average for a Best Western.

I will stay with Best Western again, just not in Rockville.

Stayed December 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 5 days ago
Thank you for your interesting review. Our building has 7 floors which means that if the air conditioner noise on the "roof" bothered you, your room would have been on the seventh floor not the fifth floor as indicated. Our breakfast routinely gets great remarks and accolades due to the extensive nature of the offerings. That said, I believe that this review must have been of another hotel - - - we welcome the opportunity to have you stay at our hotel to compare the difference. Thank you and please stay at our hotel on your next visit.
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549 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Vancouver, Canada
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice hotel near Rockville. The rooms are clean, room service is excellent, and breakfast is nice. Internet works great. The hotel is a bit outside the town but it is 2miles away from Rockville center and close to the highway.

  • Stayed December 2014, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you for your kind and informative review. We look forward to your return visit!
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Silver Spring, MD
1 review
3 of 5 stars Reviewed 1 week ago

I've stayed here 2 times- mainly because of convenience. But I thought the place presented well- clean, nice staff and the room comfortable. I liked having a microwave and a mini fridge in the room. However, it was cold in the room, and setting the heat up higher did not seem to do any good. There was also no heat lamp in the bathroom; and little to no hot water when turning on the faucets in the morning. The room was spacious and adequate in every other way. I will continue to come back to this hotel, but I do hope they crank up the heat for the cold winter months, and it would be lovely if they could switch up the breakfast buffet every morning, instead of exactly the same food morning after morning.

  • Stayed December 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you for choosing our hotel, we understand that there are many options and you choice is a vote of confidence. We look forward to your return visit!
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1 review
5 of 5 stars Reviewed 2 weeks ago

I checked in to the hotel on a Wednesday night and everything was very nice. This morning while working on my computer my neighbors started with some music and conversation that was a little on the noisy side. i spoke with Tside who was very nice and immediately handled the situation. She told me to come to the front desk if it happens again. About an hour later they started to get loud again. I went down to the front desk and spoke with Effie. Again, very nice and friendly, she immediately assigned me another room on a different floor and this room was nicer than the first. I would recommend this hotel because of the nice rooms and very service friendly staff.
Thanks,
Tim

P.S. The breakfast was pretty good too.

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you Tim, we always do our best to satisfy our guests and look forward to your next visit!
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Seattle, Washington
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was back in the DC area visiting family over Thanksgiving and remembered this hotel from my days living in the area. It was close to family, so made sense. The rooms are comfortable, the location is handy for highway or metro access and the staff is friendly and efficient. The free breakfast was suitable, and most would really like it. Hot foods even....not the cold cheap danish/bagel fare here.

Room Tip: All the rooms would be fine. We were even on the highway side, which would usually bother me, but e...
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  • Stayed November 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you for providing a thorough review for future guests. Not everyone - surprisingly - knows we offer a huge buffet with hot items such as bacon, sausage, eggs and potatoes. Our hotel's restaurant (closed on Sundays) is now offering hot soup as well. We look forward to your return visit!
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Mendon, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This is a wonderful hotel for families and couples. We find it very comfortable and convenient for our trips to Rockville. Easy access from 270. The staff is very helpful and friendly. The beds are comfortable and we loved the bedding.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you! We look forward to your return visit next time you head this way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed 8 days in the Best Western Rockville Hotel & Suites. I had a deluxe king room.
I choose this room for three reasons.
1) It was cheaper than the Hilton where others in our group were staying.
2) They offered a free buffet breakfast every day (& it wasn't bad!)
3) Since I had a rental car, plenty of free parking!

There are a lot of positive things I can say about this hotel. The staff were all friendly & helpful.
The hotel lobby, common areas & rooms were all clean. The hotel is one block off the highway, which makes it easy to get anywhere, whether south to Washington DC, or north towards Baltimore.
There is a gas station right across the street.

If you like hotels where you can walk to restaurants, or shopping, this isn't the place for you... You will need to have a car, or take a taxi to get anywhere. They do have a hotel van, that will take you to / from the Rockville train station.

I like to work out on trips, & this hotel does have a fitness center. While it is small, it does have one of each of the most popular cardio machines (Elliptical, Treadmill, Stepper, etc...) There are also some free weights.

The hotel does have an outdoor pool. No comments on it as the temperature never got above 40 degrees during my stay.

Would I stay here again? The answer is YES! The rooms are comfortable, the hotel is in a quiet area, & the staff could not be nicer.

For your techies - This hotel had the best wi-fi signal I've seen in a long time. & no limits to the number of devices you can link to it! I had 2 iPhones, 2 iPads & a laptop. & the speed was great!

Room Tip: I think any room here would be OK, no specific recommendation.
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  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 2 weeks ago
Thank you for your generous and thoughtful review based on your experiences. We also appreciate reviews that are detailed - and include exact situations such as those you outlined on your devices. We look forward to your return visit. Have safe travels and a joyous holiday season.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#4 Family Hotel in Rockville
#5 Business Hotel in Rockville
#6 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area, directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western

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