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“Great Hotel” 5 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

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BEST WESTERN Plus Rockville Hotel & Suites
3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850   |  
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Ranked #5 of 15 hotels in Rockville
GreenLeadersSilver level
1 review
“Great Hotel”
5 of 5 stars Reviewed 2 days ago NEW

I was there on Easter weekend while visiting Washington. The hotel is priced well, it is clean, the morning buffet is fantastic and the service was great. I was going to watch the Washington Nationals play and I received help from the employees at the hotel when I was trying to get to the park taking the Metro and parking outside of Washington. The employees were not in any rush at all and one took the time to call his friend that often took the Metro to tell me the best way to do so. Great experience.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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504 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Rockville, MD, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great value, clean, well-run, excellent accommodations. Hotel's staff-operated Shuttle to Rockville Metro makes downtown and all of DC easily accessible. Ideally situated on the highway a short distance from Massachusetts Avenue and Connecticut Avenue. We will go back again and again when staying on the MD/Beltway side of DC while our son attends a nearby university. Outstanding value when you consider the breakfast (bacon and eggs, etc. -- not just juice and cornflakes) and other amenities. Staff are courteous and well trained.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 4 days ago
Thank you for taking the time to add your kind review to TripAdvisor. It is yet another testament to our professional staff members and all the work they do to keep our guests satisfied and provide an excellent value for their accommodations. Let your friends know and we look forward to your return visit... A.
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Delaware
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second time I have been at this property for business meetings. Both times I had to stay overnight. The staff was super accommodating and the room was very nice. Clean, modern, and well equipped. The meeting space was just basic meeting space. BUT, I could tell they have done a lot of upgrades since my last stay and it appears more are on the way. I will have to go back in Dec. and look forward to it.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you so much for your valuable review based on several experiences. It is further testament to the efforts of service minded staff members and our ongoing improvements to the building. The building has been around some time but that adds to the personality - plus, the advantage of huge rooms and suites for modest rates. Most newer buildings are not as generous with space and it shows the minute one walks into the room - regardless of the new fangled amenities in the room - it is tiny and claustrophobic... We look forward to your next visit in December and welcome your feedback then! Best travels and best regards, Alex.
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Bloomsburg, Pennsylvania, United States
1 review
2 of 5 stars Reviewed 1 week ago

My husband and I and our two children had been traveling for several hours from the Outer Banks and decided to stop at this hotel to spend the night before continuing our trip home to Pennsylvania. Although it was 11 PM when we stopped, we did not get settled into a room until almost 12:30 AM!

First, we were sent to a room on the 5th floor. The TV did not work. When we called the hotel desk, they asked us to come down for keys to another room. We had our luggage on a cart and ended up moving down the hall a few rooms. The same thing happened and the TV did not work in that room either. Again, we called the hotel desk and they asked us to come down for keys to ANOTHER room. This time the room was on the 4th floor. We had difficulty getting the cart back down the hall and discovered that one of the wheels was flat! We finally dragged the cart into the elevator and finally got into a room.

That room was fine except that we did not have towels for 4 people. The bed pillows were not comfortable at all. Even though it was 11 PM at night, there were several other people checking in at the time and the lobby was quite active. When we checked out on Sunday morning, we asked the person at the desk if we could see the manager about the problems we had. We were told that we would have to call the next day because there was no manager on site. Apparently, the hotel is not sufficiently staffed on weekends to accommodate people without prior reservations, and it was a disappointment since we are Rewards members.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Wow - what an experience! Your experience was truly one in a million. TV issues causing you to shift rooms twice and a flat tire on the cart... at almost mid night. Then, there was no manager on Sunday morning to discuss your situation upon check out. Reminds me of my worst days at work two decades ago. It would have been quite a write up on job advisor dot com! But on a serious note, we do everything we can to forecast staffing needs and at some point our employees take over and try to shine under most circumstances. All I can say is that everyone has a less than perfect day now and then and thankfully, we will be prepared for your next visit - including BW Rewards perks for giving us another chance. Drop me note when you are preparing your trip and we'll take care of your needs while staying with us. Best regards, Alex.
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Marquette, United States
1 review
3 of 5 stars Reviewed 1 week ago

You can hear and understand the conversation in the next room, just saying. Also the fitness room opens at 6AM the treadmill woke me up before 6 even though it was two floors down. The front drop off area is in poor condition with a curb in front of the front door.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Dear David, We apologize for any inconvenience you experienced during your stay. The "noise" factor is not usually a problem and perhaps the guests next to you were not using their good hotel neighbor skills - it happens now and then. Adding and compounding your dilemma, there was a health focused guest pounding away on the tread mill - this too happens now and then at most hotels. As you might suspect, thankfully, these are not everyday occurrences. The curb, as a safety feature, is deliberate and designed with guests in mind. The safety of our guests was and is foremost as it is with the county inspectors and engineers who designed and approved the entry curb. The handicap access type (slopped) curb is easily accessible to those individuals parked in handicap spaces and use our ample walkway that is nicely tiled at the entrance rather than plain concrete. Please give us the opportunity to host you and your family upon your next visit to the area. Thank you, Alex.
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Naples, FL, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 2 weeks ago

This hotel was an OK hotel. The room was clean, which is the most important factor. The breakfast was pretty good. Be careful when you check out if you haven't used the safe. There is a $1.50 charge for use of safe and you have to indicate at check out that you didn't use the safe or you'll be charged. It's in the small print. Pretty cheezy I think.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Thank you for your review and advice to others looking to stay with us. We do our very best to inform each and every guest about our amenities and in particular the safe. The safe fee along with all other room charges are in plain sight and normal print for review by the guests prior to submitting the charges. We remove the safe charge if the guest did not use the safe, there is never any question about the fee - it is a simple process and never hidden under any circumstance. Those individuals that use the safes find it a useful and secure way to store and quickly access valuables of any nature. Again, thank you and we certainly look forward to your next visit and the opportunity to serve you again.
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Knoxville, Pa.
1 review
4 of 5 stars Reviewed 2 weeks ago

We recently traveled to DC for a family vacation. The location of the Best Western was great because of the shuttle taking you to the metro and also picking you back up. I would like to see more food offered at the restaurant and maybe queen size beds, The staff was very friendly and helpful. I would recommend anyone to stay here.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, 1 week ago
Hi Linda! I am glad you found our shuttle amenity useful - this is something we endeavor to make sure all visitors, especially those that are on the fence realize about staying at our hotel. We are making notes on all suggestions such as yours for future improvements as they are available and approved. We look forward to your next visit and wish you well. Thank you, Alex.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#3 Family Hotel in Rockville
#4 Business Hotel in Rockville
#7 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area, directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western

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