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“Pleasantly surprised” 4 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

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BEST WESTERN Plus Rockville Hotel & Suites
3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850   |  
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Ranked #5 of 15 Hotels in Rockville
GreenLeadersSilver level
1 review
1 helpful vote 1 helpful vote
“Pleasantly surprised”
4 of 5 stars Reviewed July 19, 2014

Clean large living room with attached bedroom at great price. Outdoor pool was very clean .Breakfast area very large with great options. Easy access from I-270 and not too far from Metro system.Will definitely stay here again

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, July 30, 2014
Thank you for taking to time to provide feedback and overview. We look forward to your next visit to the area. Stay tuned to the latest by following us on your favorite social media platform.
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518 reviews from our community

Traveler rating
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    77
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    31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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  • German first
  • Italian first
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  • Korean first
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  • Any
English first
Lansing, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

I had a very positive experience at this hotel and would recommend it to friends and family. I found that Effe and the young man working with her on Monday night were very customer oriented. We stayed two nights. First night in a double, which was alright, but the King room my fiance and I got was absolutely amazing. I've never slept in a bed so comfortable!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, July 11, 2014
Thank you Alisha, come back to visit the area and stay at our hotel again soon!
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Greenwood, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 9, 2014

We stayed for 5 nights and found the room to be average. We moved some furniture to make the area more user friendly and found the areas under the chair and sofa very dirty. The bathroom was small and the sofa bed was so full of springs you could see them through the very thin cover. During our stay we assisted in medical care for another injured guest and also dealt with a fire evacuation. However, through all of this the front desk staff, especially Effie were wonderful. The pool kid was great, as were the breakfast staff. I would like to say the same for the management, but we were disappointed by their lack of consideration for our inconveniences, including the time it took from our vacation to fill out injury reports for the guest who fell as well as the late night we had for the evacuation. Had it not been for the kind and gracious employees,we would have rated this the worst stay of our two week vacation.

Room Tip: Top floor.
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, July 11, 2014
Thank you for your feedback and staff compliments, we take pride in hiring the best employees possible and it shows in moments like those mentioned. We would like the opportunity to make up for all your prior inconveniences and invite you to visit us again. When you do, mention your post and ask for the GM or DOSM so we can learn more about your expectations at that time and move toward a better guest experience... Again, thank you and we look forward to your next visit.
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Richmond, Virginia
1 review
5 of 5 stars Reviewed July 7, 2014

Upon checking in the front desk clerk was smiling as we walked in. He found our reservation checked us in and answered the questions I had about transportation the next morning. The room was a king w/refrigerator and the bed slept wonderfully. Yep, for a great night's rest, clean ,good hot breakfast and sightseeing packages, This is the best place stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, July 11, 2014
Thank you for taking the time to review our hotel - please come back again soon!
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Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 6, 2014

Good hotel with reasonable price. I have stayed in this area for nearly 3 years and compared to other hotels, this one is with good quality and with breakfast and even lesser price. Definitely recommending for family and business as well.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, July 11, 2014
Thank you for recognizing the value and being a loyal fan of our hotel - see you soon!
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castle pines, colorado
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 5, 2014

This hotel is in a great location in Montgomery County, MD. Having lived in the Montgomery County area for more than 40 yrs this hotel is located right off of I 270 which is a great location for visiting friends in Montgomery County, an hour from Gettysburg for a day trip, a shuttle bus available for metro to DC, free parking for rental cars, bkfst, which was ok, no fresh fruit but eggs, cereal yogurt, make your own waffles, juice and coffee included in the stay. The 2 double bed rooms were updated, but 2-3 star ok, quiet rooms, tv just got a few stations, maid service cleaned room in less than 2 minutes, so did not vacuum daily but room looked ok, front desk hadreally good employee, and a couple of inexperienced ones. All in all inexpensive stay, great location.

Room Tip: good value and good location for metro DC travelers
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, July 6, 2014
Hello and thank you for taking the time to provide feedback for us to consider and for future travelers. Please accept our apologies for the lack of fresh fruit when you had the breakfast. Our breakfast buffet has fresh fruit as part of the everyday offering and is continually restocked during breakfast and for the next day. We do our best to keep everything replenished so that everyone has an opportunity to enjoy fruit however, there are times when the room is extremely busy and it may take a moment to address individual items as they run out; this was more than likely the case. Our attendants are used to getting request and if you visit us again, please do not hesitate to request fruit or any other item that may be missing, if it is not out in the holding bins where there are at least two fruits always available. Thanks again, and we look forward to another opportunity to "wow" you while visiting... A.
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Niederbronn les bains
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 3, 2014

I have now stayed four times at that hotel and I really feel at home. If it wasn't for the noise of the traffic early in the morning, it would be perfect. The rooms are spacious, comfortable, well equipped, there's plenty of parking places, I wish I had time to use the swimming pool or the exercise-room. And compared to French hotels, the prices are right. So what else can I ask for?

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, July 6, 2014
Thank you for the honest review and feedback for the Best Western PLUS Rockville Hotel & Suites. We appreciate reviews that are to the point and from experienced travelers. You're correct in the assessment of the traffic noise. It can be a nuisance at times when one is closer to the east side of the hotel. On your next visit, please feel free to request the west end of the hotel where there is no high speed traffic and no highway. We look forward to your next visit and more feedback - thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#4 Family Hotel in Rockville
#5 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area, directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western

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