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“Great place for NIH patients” 4 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

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BEST WESTERN Plus Rockville Hotel & Suites
3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850   |  
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Ranked #5 of 16 Hotels in Rockville
GreenLeadersSilver level
Syracuse, United States
1 review
“Great place for NIH patients”
4 of 5 stars Reviewed January 24, 2014

If your an NIH patient this place is excellent. They offer an NIH rate that is half the cost of other hotels around. They offer a shuttle to and from the metro that makes getting NIH a snap. Its not the ritz but they have a great friendly staff.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, January 27, 2014
Stethen, thanks for taking the time to give us your feedback and for your kind words. Yes, we do have a very good rate for those patients coming in to visit NIH. Although many of our guests are corporate travelers, we understand that most of the patients here to visit NIH are paying on their own, so we have come up with a rate that gives the patients a price that will not drain their wallets, as the Washington, DC area can be rather pricy.

We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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552 reviews from our community

Traveler rating
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    85
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Rockville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2014

The lobby was beautify, the room was clean and comfortable and the staff was very nice. The free breakfast was delicious and satisfying. Check out was at noon, which was so great, since I was killing time while my daughter was at a meeting. It was a great experience and I would definitely return again.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, January 24, 2014
Lisa, thank you so much for your glowing review! We really are a hidden gem. I’m glad you like our brand new lobby. It’s so new we have not even had a chance to have new photos taken yet. I will pass your note onto our staff. We are proud of the team we have here – and it’s clear they really care about our guests.

We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toms River, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2014

Hotel experience was excellent. Shuttle took us to the metro and picked us up immediately when we called. Went with a grandchild and everything about the experience was great...especially the staff. Breakfast was sufficent and having coffee, tea etc. available all the time was great. Room was very clean and nice. Location was perfect for us...close to metro and to highway to go home.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, January 23, 2014
Thank you so much for taking the time to give us your feedback. We really are very family friendly. We have many multigenerational families stay with us. It’s great to see grandparents show their grandkids everything Washington, DC has to offer. We never get tired of getting great feedback on our shuttle team. They really are wonderful ambassadors to not only the hotel, but the area as well.

We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
1 review
5 of 5 stars Reviewed January 15, 2014

Ya know, there's an old saying "you get what you pay for ". Sometimes you get more than you pay for and that's what I've gotten twice in a row at this property.When I'm killing the rate on an auction website and getting nice attitude, a clean room,and a hot breakfast (with meat) I'm a happy baby.Happy travels and be nice to people in the service industry and usually not always they will be nice right back atcha.

Room Tip: just ask nicely
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  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, January 16, 2014
SouthernSojurner, thank you so much for your kind words! You are so right… sometimes you do get more than you pay for. Here at the BEST WESTERN PLUS Rockville Hotel & Suites we like to say that we put the “plus in plus,” always giving our guests just a little more than they hoped for. I’m so glad you noticed that.

We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed January 8, 2014

I keep hoping this hotel will start to get better, 2 yrs and counting not happening. I have had my partners stay here its close to the office.Every time there is a problem .I try very hard to make their trip comfortable but the Best western makes this an impossible option but the location keeps me coming back. The breakfast is disgusting so I take them out

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, January 9, 2014
Thank you so much for taking the time to give us your feedback. I have to agree with you we have a great location, making us the ideal location for the numerous companies right in our backyard. With our free shuttle, countless restaurants are just steps away after a long work day.

As you can see from other reviews, your partners did not get the experience we have become famous for… and for that I’m so sorry that we failed you. I hope you will give us one more chance to show you what we have to offer. Please feel free to contact me directly so I may watch your reservations from beginning to end. Again, thanks for the feedback… we always learn so much from our guests’ comments.

Ron Wallach
Direct of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyattsville, Maryland
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 6, 2014

Liked that the Hotel was quiet although it was the Christmas holidays. Appeared to have many families with children there at the time. Nothing to do since the pool is outdoor. You can take the shuttle to the Town Center but that is mostly outdoors and the weather was cold when we were there. Off the lobby there is a sitting area with a television but that's about it. Some board games, pingpong or foose ball would be nice. Room was very clean and comfortable including bed linens and mattress. The size of the refrigerator was adequate since it also had a small freezer compartment. Hotel has visible signs of age; front door with space...(did not close all flush), bathroom door was misaligned and had to be raised and slammed to close...(no big deal). Amenities were adequate. Although there is coffee and tea all day long; it was almost always cold. Prepared and took to heat up in microwave in room. The one main complaint is the monotony of the breakfast. EVERYDAY it consisted of the same things: Fried potatoes, Bacon or Sausage and Scrambled Eggs. This got tired real fast! The selection of bread/pastries was extremely limited. Fresh fruit and yogurt everyday was great. Dining room staff (2 males) were always pleasant and helpful despite some guests being difficult (making spills and not even offering/attempting to clean up) etc. Other staff encountered was okay. Did not take the shuttle but believe its efficient. Was given a card to call the shuttle if needed, which was nice. Restaurant on site is quite basic with limited food items; wings, pizza, salad. Hotel is not close to much; unless driving. Next time will stay at a hotel within walking distance to restaurants and stores; like on Shady Grove Road....perhaps. All is all; hotel serves as a good enough getaway. Groupon deal was worth it..but would not pay full price.

Room Tip: Perhaps a higher floor.
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, January 8, 2014
Thank you so much for taking the time to give us your feedback. I’m so glad you enjoyed your stay with us and found the hotel to be a peaceful getaway. Great feedback on the breakfast. To be honest, we have gone round and round on how to vary the items. When doing so, believe it or not we get feedback that people don’t like the fact that they missed their favorite items. So what we did was have all items on the bar at all times. That’s why we get so many great comments on here about it. That said, I fully see your point.

While we do not have restaurants within walking distance, there are countless options from fast food to fine dining all less than 3 miles away. Plus they are all just steps away via our free shuttle. We understand that sometimes guests are too tired to go out after a long day of work or play so we added our bar with a select menu of wing, pizza, salads and snacks. Also we have armed our front desk team with a wide selection of cuisines that deliver right to the hotel.

We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 3, 2014

Everything was good in this hotel. We needed microwave and refrigerator, meanwhile still want a comfortable bed, so BW usually wins over the higher star hotel names. Hotel is close to the highway. Room was clean, bed was comfortable, and it was quiet at night. Overall quite satisfied with the stay.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, January 6, 2014
Lori, Thank you so much for taking the time to give us your feedback. You are right; we are the perfect choice for those that prefer a microwave and refrigerator in their room or suite. Oh, don’t forget the coffee/tea maker, in room safe and other amenities that keep our guests coming back again and again. You are correct, many times we are the ideal choice of hotels that might be considered more full service than our little hidden gem.

We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#4 Family Hotel in Rockville
#5 Business Hotel in Rockville
#6 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area, directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western

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