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“Excellent Stay” 5 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

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BEST WESTERN Plus Rockville Hotel & Suites
3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850   |  
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Ranked #5 of 16 Hotels in Rockville
GreenLeadersSilver level
West Orange, United States
1 review
“Excellent Stay”
5 of 5 stars Reviewed December 2, 2013

We had asked for a quiet room and got exactly that on the 7th floor. We were able to control the room temperature to our specific needs. Mattress was just the right firmness. Breakfast was outstanding, and we were glad to see that instant oatmeal packets had been added from the time of our visit last month. Both times the selection was great - you start with a waffle station, then a fridge with yogurt, milk and 3 dried cereals, apples, oranges, toast, varied mini muffins, and 3 hot dishes: sausage/bacon, sauteed potatoes with onions and peppers - done just right and finally the eggs. Coffee station was good with OJ,cranberry, apple juices. And there was good coffee available in the lobby throughout the day, I mentioned that their was no half and half, and the person behind the counter immediately brought some out for me from the kitchen - a nice touch at the end of a tiring day.Overall a relaxing place to stay, about 30 minutes real time from middle of NW Washington.Plan to be back next month!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, December 4, 2013
Robert, thank you so much for your kind words!

Funny you noticed the oatmeal was added to our free breakfast buffet. We really do listen to our guest feedback and really do take it to heart. Our guests asked that we add healthy choices to our buffet. So along with the yogurt and sugar free cereal – we also added wheat bread, fresh fruit and yes… oatmeal.

We look forward to seeing you next month at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
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551 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Harrisburg, United States
1 review
5 of 5 stars Reviewed December 1, 2013

Had to get out of house for holidays because family extended their stay and was driving me crazy. I booked spur of the moment and arrived in the wee hours and checked out the next day. So I didn't get a chance to really enjoy and use all of the amenities this hotel has - which is quite few. All staff was friendly. There is ample free parking. There is a gift shop and restaurant that was closed when I arrived. There is room service from this restaurant that offers pizza and wing type food. The free breakfast is a full one and not just continental. It offers self served waffles, scrambled eggs, potatoes, bacon/sausage, cereal, oatmeal, fruit, bread etc.. The breakfast area is spacious with lots of tables and chairs to sit and with a tv to eat it if you don't want to take it to your room. There is an outdoor pool, fitness center and business center. All look to be in good condition. I was given a handicap room, which was one of the last rooms available. It was clean, spacious with a walk in shower with a seat. The room was tidy; however, there were residuals of left over seeds or stems of fruit from previous guest on the night stand. I just wiped them in the trash, hey, it was better than staying home. The tv, iron, medium sized fridge and microwave were all in working order. The king size bed was comfy and there are lots of pillow varying in softness. I was near the elevator so I heard the bell from people coming and going. However, it can be subsided by placing the fan on all the time if you can sleep through such. Dogs are also allowed in this hotel, but fortunate not to hear them. No option for express check out; however, it was went smoothly. The hotel puts a hold of a certain amount on debit cards and it is cleared after awhile, so I'll see. Overall, I'd definitely stay again.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, December 2, 2013
Shelley, I don’t know if I should say this, but I actually chuckled when I read your review. Many hotels suggest discounts for out of town guests… but I think I like your idea better ... YOU be the guest and have your family stay in your home. I’m so glad we could he your last minute oasis.

We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
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Toronto, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 1, 2013

Hotel room was clean, breakfast was okay, but really what shone about this hotel stay was definitely the staff. All around was happy with my stay, nothing negative. I would stay at this hotel again if I was in the same area. Location is close to DC.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, December 2, 2013
Thanks so much for your note!! We really pride ourselves on our great team… and we never get tired of hearing from our guests that our true desire to host our guests really shines through. Your comment will be forward to our team. You are right – being so close to DC does not hurt at all.

We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
1 review
5 of 5 stars Reviewed November 28, 2013

My daughter was married last month, and when we were looking for accommodations for our guests, we wanted to be able to suggest hotels at several price points that were conveniently located to both the wedding and reception sites. When we met with the sales manager of the Best Western, we were tremendously impressed with his friendly and courteous service, the very reasonable room rate he offered for our guests, and the many amenities the hotel had to offer, including lovely large rooms, complimentary in-room Internet access, complimentary parking, a full, complimentary, hot breakfast buffet, and a complimentary shuttle to the Rockville Metro subway stop. After the wedding, I canvassed a number of our guests who chose to stay at the Best Western, and they all reported that the hotel provided everything we had hoped it would - terrific breakfasts, friendly, courteous service that was immediately responsive to requests, clean, comfortable, spacious rooms with efficient housekeeping, and tremendous convenience. Our guests who stayed on for extra days to sightsee in Washington were particularly pleased to be able to take advantage of the shuttle service to and from the subway. All in all, our guests who stayed at the Best Western were very pleased with their accommodations and felt they received excellent value for their money (and I know that the other two hotels at which some of our other guests stayed charged a higher daily rate and charged extra for breakfast and parking). I would certainly recommend the Best Western to other friends coming to visit the area and would be pleased to stay there myself.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, December 2, 2013
Helen thanks for your kind review. I’m so glad we could play a small in your daughter’s wedding. We understand how much work it goes to pull off an event to make a special moment that much more special. It’s what we do. We also know how much pressure it is to make everything just right. We handle a lot of wedding groups here… and whether they actually have the event in one of our ballrooms or just rooms for out of town guests, the one thing we hear time and time again is how easy we are to work with and how we take so much of the pressure off of event planning. Our clients love working with Romel, a member of our sales team, and you can see why. Your comments have been pasted on to him and he supervisor.

We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton Park, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 28, 2013

We have stayed at this hotel previously and were once again very pleased with the quality and friendliness of staff. Breakfast was fairly good with variety of hot foods. Bar in hotel was sufficient for having a couple beers at end of long days. Definitely would stay again when in area.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, December 2, 2013
Jeff, first, welcome back!!! Coming back is the biggest compliment one can pay to a hotel – it speaks volumes on how much you enjoyed your stay with us. We get a lot of great feedback about our breakfast… guest never leave hungry. Glad you were able to grab a couple beers after your long days of work or play. We added Callaway’s, our casual dining room, based on requests from our guests. We take ALL comments to heart.

We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 15, 2013

The hotel was going through some renovations--laying new hallway carpet and tile but nothing intrusive or loud. All of the hotel staff was friendly, helpful and extremely polite. Their shuttle bus got me around nicely. It will take you to and from the Rockville Metro stop. My room was a nice size and clean. My bed was very comfortable.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, November 18, 2013
Mary, thank you so much for taking the team to give us feedback on your stay. I’m so glad you found our staff so friendly help and polite. We really pride ourselves on making our guests feel welcome and comfortable. Also, thanks for noticing how the refresh our guest room hallways was not intrusive or loud. We are really excited about the contemporary feel our guest room hallway carpets and elevator title are going to give us a new look. We worked hard to schedule renovation around our guests so the noise and intrusion was kept to a true minimum.

We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peabody, Massachusetts
Top Contributor
54 reviews 54 reviews
Reviews in 33 cities Reviews in 33 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 14, 2013

FREE buffet breakfast, Parking, Shuttle to the Metro and Wifi as well as very good pricing made this stay exceptional. Arita at the front desk, Ricardo and Kendall as shuttle drivers were exemplary in the way we were treated. I would highly recommend this hotel and am looking forward to coming again to this property.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, November 15, 2013
Steven, I’m so glad you found your stay, to use your word, “excellent!” We have a great team here and while we get a lot of great feedback from our guests… we never get tired of hearing comments like yours. I have to agree with you about Arita, Ricardo and Kendall. Our front desk team and shuttle drivers really are true ambassadors for the Rockville area and we are very proud of them. I have already passed on your comments to them and their manager.

We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#4 Family Hotel in Rockville
#5 Business Hotel in Rockville
#6 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area, directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western

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