Our hotel room was large enough to accommodate 4 people. The bathroom was in need of repair. The toilet seat didn't stay centered over the commode but instead slid over towards the counter. There was an audible dripping sound coming from the ceiling onto a trap door but no obvious signs of leakage. The faucet in the shower was stripped. In order to shower we had to push in and turn the knob, which immediately spun itself back to its starting point. It was also easy to hear sounds from the adjoining room. Definitely could use a fan in the bathroom to block these extraneous sounds.
The breakfast buffet was full of carbs and runny scrambled eggs. On both mornings that we ate at the buffet, they ran out of Apple juice, plates, coffee, cream and utensils. When we asked a kitchen staff member (who was adding to a 4 tier ceramic coffee mug arrangement) for more utensils, he said we would have to wait until he was done. When another guest asked for more plates (@8:30ish) he was also told that he had to wait (he was still stacking coffee mugs). This guest put his waffle onto a napkin and walked it over to his table since there were still no plates when his waffle was done. Tables in the dining room were covered in dirty dishes and syrup on both days we went there. As a result, we chose to eat in the lobby.
The lobby had several seating areas and there was a display of sightseeing brochures near the entrance. When we asked the front desk staff about taking the Metro, they informed us that the hotel offers shuttle service directly to and from the Rockville station.
We tried to use the hotel pool on a Monday morning but we're told that it was closed until 2:00. Honestly, we didn't even ask the reason for such a late opening in August. By that point we were pretty disappointed with the hotel overall and just wanted to leave. We're planning another D.C. trip this fall but will definitely find another hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 9, 2013
To be frank… that was a painful review to read. Thank you for your honesty and taking the time to give us your feedback. It is painfully clear you did NOT receive the guest experience we strive to provide each and every guest that walks through our doors.
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We are very proud of the fact that we are just finishing our upgrade to our lobby and our brand new elevators are in. That said, we will be continuing our refresh to our guests rooms by the end of the year. However, the items you mentioned are easy fixes and I don’t know how we could have missed them. Trust me that your comments are being taken to heart and based on your comments we will be reviewing every single guest room with a fine tooth comb over the next 72 hours.
Your comment that you will be returning to the area and will not be straying with us was very disheartening. Based on what you wrote I can fully understand your reasoning behind that decision. I would appreciate a chance to have you back and provide the service we are known for. If so, please contact me directly via this website so I may personally see to your reservations from start to finish. With so much to see in our region – I am glad you are returning to the area soon.
Director of Sales
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.