This is a re-post of an earlier review we did for this hotel. We are re-posting so that the review is more representative of what you can expect if you stay here rather than focusing on an honest mistake that happened at the front desk. Here is the text of our original review:
"We were out sightseeing after staying for three of four nights in the same room. We received a call from the hotel saying that our luggage was in the wrong room and we needed to vacate the room. When we called the hotel back, we asked if they had moved our luggage out of the room and we told that they may have. When we got back, we stopped at the front desk and we were told that we we not supposed to be in the root hay gave us. The manager was unapologetic when we asked what happened but did allow us to stay in the room we originally had."
The day after we checked out, the hotel contacted us and gave us an apology and a complete explanation. It turns out that another party with a similar name requested a room change and we were contacted in error. A simple human error at the front desk. In my view, no harm, no foul.
Other than that, our stay was very pleasant and we found the location very convenient for visiting downtown DC without driving there. We used the free hotel shuttle to get to the metro station and it worked out perfectly. The room was clean and comfortable and in line with what you expect from the better Best Westerns. If you have a car, there are what seems to be a million good restaurants nearby on Rockville Pike. The included hotel breakfast was respectable, and the coffee pretty darn good.
We would both repeat and recommend to friends.
- Official Description (provided by the hotel):
- When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 renovated guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location convenient to work and play in Rockville and is just 12 miles north of the greater DC area, directly off I-270. Our hotel is near historical sites, government agencies and family attractions and we are the first choice for your I-270 Technology Corridor Hotel. ... more less
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- Also Known As:
- Best Western Plus Rockville Hotel And Suites
- Best Western Plus Rockville Hotel Rockville
- Best Western Rockville Hotel
- Rockville Best Western