My family's stay at the Best Western in Rockville, MD was
better than ever. We had stayed there in years past, had
gone to another hotel last year, and this year, the children
demanded that we return to Best Western and were not disappointed.
We love the complimentary breakfast. It's the better than we've ever
had at any comparable-cost hotel and makes it worth our stay.
I also like that there are reproductions of famous paintings hung in
the hallways upstairs. The equipment in the fitness room is new since our
last stay and we like to use it. It is a special benefit to families that
there is a lifeguard at the pool-that is one less worry to have
when we send kids of different ages down to swim.
On the night of Wednesday, June 12, around 10pm
there was an African-American
man who "went the extra mile" to help me find some things I had left
in the dining room. He could have just told me I would have to
come back in the morning, but he looked for my personal items and
found them in a room that was off limits to guests.
The woman at the front desk at that hour
was also helpful, as was the maintenance man who unlocked the dining room
and took me back there.
These people and these features made our visit very satisfying, so that
the hotel experience was part of our stay, and we enjoyed being back there
in the evenings. So, many thanks for a great visit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First, you are very welcome! We love what we do … and it shows. We really do have a great team here. It’s very common for us to get letters and emails with comments like yours where our team members go out of their way to make sure everyone is happy. I love the fact that you picked up on our art work. It’s very unique. All the art in our lobby are original pieces created by an up and coming Irish artist that even came to visit his pieces after they were hung in our public space. Then each floor has a different theme: Norman Rockwell, world travel, Net York City – just to name a few.
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I have heard that sometimes kids do demand they come back here. I don’t know if it’s the outdoor pool... or maybe the make your own waffle station at our free full American breakfast… but they do. Kids just love us. And we couldn’t be prouder to be a family friendly hotel.
We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.