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“Excellant travel experience” 5 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

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BEST WESTERN Plus Rockville Hotel & Suites
3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850   |  
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Ranked #5 of 16 Hotels in Rockville
GreenLeadersSilver level
Cleveland, Ohio
1 review
“Excellant travel experience”
5 of 5 stars Reviewed June 24, 2013

We took a quick getaway to visit Washington D.C. Best Western Plus in Rockville met our every need. Breakfast was great and fulfilling. Rooms were clean and beds were comfy. Workers were pleasant. The men who drove us on the Shuttle service to/from Metro station were very pleasant. We were given a cell phone number so that we could call them to pick us up at the Metro station. We call when we were 2 stops away from the Rockville Metro and they would meet us almost the same time we arrived at station. We wish the pool was open a little longer and wish there were more than 2 bag carrier carts. But overall, we definitely will come back to this hotel again. Good deal thru hotwire

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, July 1, 2013
I am so glad you enjoyed your stay with us! We never get tired of hearing how much our guests enjoyed their stays with us. We really do have a great team here… and it shows. It was a smart move to take advantage of our free parking and free shuttle to the metro that is only 2 miles away. It’s a great way to see the city and you never have to worry about backtracking to get your car. You are right; our shuttle team members are great. They love taking care of our guests. Actually we have four bell carts. You must have come at a busy time. Sorry they were all I use when you were checking in.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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552 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Rochester, New York
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 20, 2013

The location was convenient. I had trouble with my air conditioning when I first arrived and they fixed it immediately. It has a big fitness room and a shuttle to the Metro stop a couple miles away.
Only disappointment was the 7-11 quality and selection of food in the evening. But there is a bar and the breakfast is substantial.
Very comfy bed.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, June 21, 2013
Thank you for taking the time to give us your feedback. I have to agree with you… “comfy, friendly and a very good value” really describes us well. I’m so happy to hear our staff responded quickly to your needs. We really do have a great team here. As for our restaurant it is very casual. It’s hard to complete with the many great restaurants all so close to us… literally just steps away via our free shuttle. Because of this we keep our restaurant very simple for the few guests of ours that are too busy or tired to go out. I’m guessing you didn’t try our pizza. I know what you are thinking – pizza in a hotel… no thanks. But it’s actually homemade and is great!

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

BTW – I love the photo in your profile – may the force be with you!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Algonquin, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 14, 2013

My family's stay at the Best Western in Rockville, MD was
better than ever. We had stayed there in years past, had
gone to another hotel last year, and this year, the children
demanded that we return to Best Western and were not disappointed.

We love the complimentary breakfast. It's the better than we've ever
had at any comparable-cost hotel and makes it worth our stay.
I also like that there are reproductions of famous paintings hung in
the hallways upstairs. The equipment in the fitness room is new since our
last stay and we like to use it. It is a special benefit to families that
there is a lifeguard at the pool-that is one less worry to have
when we send kids of different ages down to swim.

On the night of Wednesday, June 12, around 10pm
there was an African-American
man who "went the extra mile" to help me find some things I had left
in the dining room. He could have just told me I would have to
come back in the morning, but he looked for my personal items and
found them in a room that was off limits to guests.
The woman at the front desk at that hour
was also helpful, as was the maintenance man who unlocked the dining room
and took me back there.

These people and these features made our visit very satisfying, so that
the hotel experience was part of our stay, and we enjoyed being back there
in the evenings. So, many thanks for a great visit.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, June 17, 2013
First, you are very welcome! We love what we do … and it shows. We really do have a great team here. It’s very common for us to get letters and emails with comments like yours where our team members go out of their way to make sure everyone is happy. I love the fact that you picked up on our art work. It’s very unique. All the art in our lobby are original pieces created by an up and coming Irish artist that even came to visit his pieces after they were hung in our public space. Then each floor has a different theme: Norman Rockwell, world travel, Net York City – just to name a few.

I have heard that sometimes kids do demand they come back here. I don’t know if it’s the outdoor pool... or maybe the make your own waffle station at our free full American breakfast… but they do. Kids just love us. And we couldn’t be prouder to be a family friendly hotel.
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We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
5 of 5 stars Reviewed June 14, 2013

Being in the business of traveling with school groups of 80 to 300, I have found that there are very few hotels that can accommodate our needs in terms of placement of rooms and offering good wholesome breakfasts for kids. These are the usual problem areas, but they are never a concern with this property. The staff there has the unusual ability to work with you as though you are a family of 3, not a group of 300. They are always willing to do the extras needed to meet a variety of logistical and last-minute requests, all of which is very much appreciated. Very clean hotel, too!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, June 17, 2013
Thank you so much for your kind remarks. We try to treat all our guests like family. Some families are just a little bigger than others. We couldn’t be prouder to serve all our student and adult groups that pass through our doors. We take having fun very seriously. We understand that a school trip to the nation’s capital is something a child remembers for a lifetime… and we owe it to them to make that memory special. We have so much to see and do here in the Washington, DC area – it’s sometimes easy to forget all we have…but we don’t. Thanks for noticing. I will pass on your kind words to the many people on the team that work literally around the clock to please all group travelers.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
97 reviews 97 reviews
37 hotel reviews
Reviews in 42 cities Reviews in 42 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 14, 2013

My husband and I stayed in this great hotel from June 6-11 while visiting our daughter in DC. Although the location is not in DC, we took a "leap of faith" and based on the excellent rate from Expedia.ca the deal was struck. Arita, one of the hotel's very courteous front office staff greeted us warmly. We upgraded to a one-bedroom suite which was very large and well worth the additional $20 per night. The hotel shuttle only takes a few minutes to the metro and the ride into DC was no problem. On weekends, there is free parking at the metro stations AND DC so we drove and it took only 25 minutes to reach the Smithsonian. AND the hotel supplies discounted tickets to many of DC's attractions. There is also excellent shopping nearby and loads of inexpensive restaurants and a lot cheaper than DC!!
We would have paid easily double for a hotel right in town so the savings made up for the distance, which in the end, posed no problem. The pool, gym and hot breakfast were also great!
All in all, The Best Western in Rockville is a great place to stay if you want to see all that DC has to offer without shelling out a ton of money.
I'll be back

Room Tip: Rooms overlooking the pool (in winter of course are nice) especially on a high floor
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, June 17, 2013
We never get tired of hearing how much our guests enjoy our hotel. Thank you so much for your kind words. I will be sure Arita (and her manager) receive your kind feedback. She’s great and our guests just love her! We really have a great team here. It was a smart idea to upgrade to a suite. For just a little more you get almost twice the amount of room – and the second TV doesn’t hurt either. Metro really is a great way to see DC. You easily saved 50% off your stay by staying with us. That does not even count the fact that many downtown hotels do not offer free WI-Fi, free all American breakfast and free parking like we do.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chino, California
Top Contributor
97 reviews 97 reviews
26 hotel reviews
Reviews in 44 cities Reviews in 44 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 13, 2013

We stayed here for five days with two of the grand kids while visiting Washington D.C. It is outside of the D.C. proper so was less expensive than "in town". The property appeared well maintained and the staff was friendly & helpful. The King Suite we had was spacious with a hide-a-bed, roll-away and King bed. The kids enjoyed the pool. The full breakfast was good and kept well stocked, except they only offered apples, other fruit would be nice. They offer free transportation to/from the Rockville, MD Metro Station. The Metro ride was about 30 minutes but less stress and expense than driving into D.C. and paying for parking. There are local restaurants and a local mall in Rockville, MD. They need to repair/replace the ice makers on floors, 2,3 & 4, had to go to the 5th floor to find a working ice machine. The door had a rather large gap at the bottom between the door and frame, needs a new door installed.
Overall, it was a pleasant stay and a reasonable price.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, June 17, 2013
Thank you for your kind words. We really do have a great staff here and are one of Washington, DC’s best kept secrets. It’s a very smart move to take Metro into town. And with our free shuttle it’s only steps away. I’m sorry we had a limited variety of fruits -- usually we have at least a choice of two – such as apples and oranges. As a matter of fact adding more fruit, yogurt sugar free cereal and other healthy choices was a move based on our guest feedback. We really do listen to our guests. Your other comments have been forwarded to the correct people to be addressed.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Top Contributor
182 reviews 182 reviews
43 hotel reviews
Reviews in 85 cities Reviews in 85 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed June 8, 2013

Good location, good hotel van service to both major shopping area and DC Metro Station in Rockville. Many dining choices in the Town Center of Rockville and hotel van can drop off and pick up, right in the center. Helpful staff.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, June 10, 2013
Thank you so much for your kind words. I have to say people do like our location. It’s one of the many reasons that keep our guests coming back again and again. I’m glad you took advantage our free shuttle service. It really is the easiest way to get to Washington, DC (via metro) by day… and enjoy our local area at night. We are just a couple miles away from so many great restaurants, shopping and entrainment options. Those couple miles are just mere steps away via our free shuttle service.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#4 Family Hotel in Rockville
#5 Business Hotel in Rockville
#6 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area, directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western

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