My experience with this hotel is worse than terrible. We reserved this hotel through Expedia. On June 3, we (three of us) arrived the hotel at 1:00p.m. but was told that the room was not ready and requested us to come back after 3:00pm. When we returned around 3:15pm after our lunch, we were told that there was no room for us due to some room issue. We had spent over an hour standing in front of their front desk to negotiate with the staff of Expedia to find another hotel. We finally arrived the front desk of another hotel after 5:00pm. The manner of the Best Western Plus Rockville Hotel staff (front desk) was very rude and impolite. When asked, the only reply she gave was yelling "I am only a co-worker but not the boss". No other explanation was given. No apologize from the Manager or front desk staff was received during the whole incidence. I promise that I will never choose this hotel again. My advice to all those who are thinking to choose this hotel have to think again for they always oversell. If those still want to choose this hotel, please well prepare that there will be no room for you when arrived even if you paid well beforehand.
- Official Description (provided by the hotel):
- When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area, directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Hotels.com, BookIt.com, Priceline, TripOnline SA, Odigeo and Booking.com so you can book your BEST WESTERN Plus Rockville Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Plus Rockville Hotel And Suites
- Best Western Plus Rockville Hotel Rockville
- Best Western Rockville Hotel
- Rockville Best Western