We have stayed at the Wyndham Gardens in Gaithersburg, the Quality Suites in Rockville, and the Best Western Plus Hotel and Suites in Rockville. The Best Western remains our number 1 choice. This is, in part, because of the excellent breakfast, which is included in the price of the room, where the Wyndham charges an extra $10 per person and the included breakfast at the Quality Suites was, when were last there, of distinctly lower quality and tables were bused inadequately.
The only caveat is that some rooms on the 7th floor have inadequate heating. The first room we were given never got above 60 degrees. Management quickly switched us to a room with adequate heating.
Toward the end of our most recent stay, December 31 through January 3, there was some sort of dining room glitch at the Best Western. One of the two dining room workers was not there, and the remaining one was overwhelmed by the need to bus tables and to keep the breakfast buffet, including dishes and utensils, filled. I assume that that problem was only a temporary glitch. I am certain, however, that it did result in a mountain of complaints.
But, overall, and assuming that problem is addressed, the Best Western remains our family hotel of choice in the Rockville area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 18, 2013
We never get tired of learning we have another new fan!! Thanks so much for you great feedback. We work really hard to take good care of our guests… and it shows. We are so lucky to have a great team here… so thank you so much for noticing. We really are a hidden gem. I’m so sorry that we were short staffed in our breakfast room. That is such a popular amenity of ours we take great care to be sure our guests are well fed and well cared for… it’s a great way to start the day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.