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“Exceeded my expectations” 5 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

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BEST WESTERN Plus Rockville Hotel & Suites
3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850   |  
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Ranked #5 of 16 Hotels in Rockville
GreenLeadersSilver level
1 review
“Exceeded my expectations”
5 of 5 stars Reviewed March 29, 2013 via mobile

My family traveled to Washington DC for spring break and we stayed here based on value compared to the high priced hotels in DC that also charged for parking, internet service and breakfast. We were not what to expect but upon arrival were very pleased. The staff was all great, the lobby was updated even had a free business center and the room was really the best. We had a two room suite so the kids had a room with yheir own tv and we had a king size bed with really good bedding. The breakfast was good and started us off each day. The Metro station is a few miles away but was an easy drive and it cost 5 bucks to park. We chose not to use the shuttle to insure flexibility and that worked well for us. We would come back again without question and highly recommend this hotel.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, April 1, 2013
Thank you so much for your kind words. We really are a hidden gem. That said, the word is starting to get out that Best Western added two new descriptors a few years go - -PLUS and PREMIER for hotels that have additional services for their guests. They are a great compliment to the Best Western brand. To earn one of these is a true honor for us. Thanks for noticing our recent upgrades to our lobby including updating the business center, adding a gift shop and increasing the lobby size by nearly 50% ! If you liked that – you will love the additional enhancements coming this year including brand new furniture and carpet that will give us a fresh new look. We are even getting brand new elevators.

By the way, it was a very smart move to upgrade to an executive suite. While our suites are a big hit with our business travelers – they are even more popular with families. The second room and second flat panel HDTV is the ideal setting for a family after a long day of touring…. And you can’t beat it for only $30 more.

We look forward to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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549 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
York, Pennsylvania, Usa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 27, 2013

7th floor: The ving lock door handle would not work if you pressed the handle down - you had to lift it up, which was a bit odd. The room HVAC system blower only worked on its noisy high speed, making it impossible to sleep, so I turned off the heat each night.

The staff at the front desk were, as previously, very nice and greeted you warmly. Breakfast buffet was also good.

My stay on the 5th floor last week - the room and its mechanical systems were A-OK.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, March 28, 2013
Thank you so much for taking the time to give us your feedback. We would like to thank you … not only for staying within us while in the Rockville / DC area, but for returning back to us. Being a return guest is the highest compliment one can pay a hotel. I’m so glad you enjoyed your first stay with us and found our front desk staff friendly and helpful. I was so sorry that your last stay was not as pleasant as the previous visit. When returning to the area, please give us another try and email your reservation information to me directly via this site so I can personally watch over your reservation to be sure we not only meet your expectations based on your earlier stay – but exceed them.

Ron Wallach
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, Usa
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 25, 2013

First of all, we booked the romance package for a one night stay. When we arrived for check-in we were told that we were not booked for the romance package and that none of the items that were supposed to be in our room were available. So we were given a discount. The room itself was dingy and had an order. We were not impressed at all. We immediately cancelled our reservation and left the hotel.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, March 27, 2013
Thank you for taking the time to give us your feedback on your stay. I’m so sorry the amenities for the romance package did not link to your room reservation. It’s a very popular package with us, and that has never happened before. I see you live in Baltimore. Should you return to the area for weekend getaway, please contact me directly via this website. I would like to personally watch your reservation from start to finish to be sure you get the same great service we have become famous for.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
1 review
5 of 5 stars Reviewed March 17, 2013

I stayed at this hotel for over two weeks recently while I waited for the completion of some home renovations. The management kindly exhibited flexibility on pricing since my stay was extended. I enjoyed a clean room with a very comfortable bed and the convenience of a fridge and microwave. There is a grocery store nearby so I was able to save money by stocking up the generously-sized fridge and making use of the microwave.

A perfectly located hotel that served as a decent home away from home when I really needed it. I'll be back.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, March 18, 2013
That’s great to hear! While we are the host to guests coming in from literally around the world, we love helping out members of our local community. After all that’s what being a good neighbor is all about. Many of our guests, even if they are only staying for a few nights, take advantage of our free shuttle that goes to Falls Grove that offers not only restaurants but a Safeway so guests can stock up and use their in room refrigerators and microwaves. They are a real hit with families.

We look forward to seeing you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
61 reviews 61 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 15, 2013 via mobile

This is a best western so there are no big surprises here. The service was good and the staff at the front desk were very helpful. Breakfast is simple but don't expect any variation during your stay. During my six nights stay I got the very same breakfast in each and every morning. The location is good as long as you have a car. It is located on one of the exits of the 270 so access to the main road is fast and easy. If you don't have your own car there is a shuttle service to the Rockville metro station which takes you easily to DC. Overall I would recommend on staying at this hotel.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, March 18, 2013
Thank you so much for your feedback. I will be sure that our front desk team gets your feedback. I’m so glad you found our team helpful. They really are a great group and truly care about our guests. While a fair amount of our guests do drive and take advantage of our complimentary parking, if traveling to the DC area to see the sights, a car is not necessary. Not only do we offer complimentary shuttle to the metro that goes right downtown, we also shuttle our guests to downtown Rockville, Rio Center and Falls Gove giving our guest numerous dining, shopping and entertainment options.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#4 Family Hotel in Rockville
#5 Business Hotel in Rockville
#6 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area, directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western

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