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“Good for the Price” 3 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

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BEST WESTERN Plus Rockville Hotel & Suites
3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850   |  
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Ranked #4 of 15 hotels in Rockville
GreenLeadersSilver level
Heredia, Heredia, Costa Rica
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Good for the Price”
3 of 5 stars Reviewed January 17, 2013

The staff is very friendly and helpful, the breakfast was very very limited i stayed over a week and it was practically always the same.

very good location close to restaurants malls and business center

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, January 21, 2013
Thank you so much for taking the time to give us your feedback. I’m so glad to hear you found our staff friendly and helpful. We really have a great team and it shows. I have to agree with you about our location … we really are close to everything. I hope you were able to take advantage of our complimentary shuttle – it makes shopping, dining, attractions and business just steps away.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Lancaster, VA
Top Contributor
96 reviews 96 reviews
20 hotel reviews
Reviews in 48 cities Reviews in 48 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 6, 2013

Excellent value. I wasn't expecting much and this hotel exceeded my expectations. Good size room, ample and good quality buffet breakfast. Free internet and parking. Overall, a pleasant stay for us with easy accessability to downtown DC via I-270 and George Washington Parkway.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, January 7, 2013
Thank you so much for your review. We really are a hidden gem. I’m glad you were able to take advantage of our great location with easy access to downtown DC. Because DC traffic can get crazy and parking is costly I hope you took advantage of our complimentary shuttle to the Metro that goes right into the city. Combined with our free parking, this gives us the idea location for those coming to see our nation’s capital.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tallahassee, fl
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 1, 2013

I liked NOT getting up-charged for everything. No garage, internet, fees, toothbrushes to buy. The staff was extra -friendly; hot breakfast was appreciated and this smoothly run hotel provided handouts on local shopping at 11 p.m. on New Years Eve. Wonderful beds and nicely done rooms. When in D.C., this is a great option.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, January 4, 2013
Thank you so much for taking the time to share your positive experience with us. We really are lucky to have such a great team here… people that really care about treating our guests… well, like guests. You don’t always see that these days. At the risk of tooting our own horn, we consider ourselves extremely ethical. Therefore, there is no reason to nickel and dime our guests. We feel that’s not way to run a business especially in the hospitality businesses. We pride ourselves on fair prices and great service – give our guests a great value. Thanks for noticing this.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethlehem, Pennsylvania, USA
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed December 28, 2012

The hotel stay this time was okay, although when we turned on TV could not get cable channels like HBO, which I figured was because we paid a cheaper rate.We have been staying here since daughter in school down here and have not received any discounts. They want you stay multiple times to get a discount.I think we will stay somewhere closer, just not worth it anymore.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, January 4, 2013
First thank you for your loyalty. We pride ourselves on giving exceptional guest service. Perhaps that is one reason we have so many repeat guests, including yourself, stay with us. I am so sorry there was an issue with your TV. We offer over 60 channels (including HBO) with over half of them in HD… all on HD flat panel TVs. This is an amenity we offer to ALL our guests. I don’t know what happened to the feed that went to your room that prevented this. Sometimes families ask that we block HBO when they have younger family members stay within with them. We currently have a system that we must turn these channels off manually. This will be updated with a new system this quarter. Perhaps that was the case and your TV was accidentally not turned back on. I have been here just over two years, and I have not heard of this happening before – I’m so sorry this happened to you. We are looking into this.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please contact me directly via this site when you have plans to return. I would very much like to be your single point of contact to be sure you receive the same quality of service that has kept you coming back in the past.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chula Vista, California
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 22, 2012

We stayed for two nights; & truly enjoyed our stay. Great Breakfast, I liked the scrambled eggs & the home style potatoes w/ fresh peppers and onions. Bacon was offered on our 1st morning, sausage on the 2nd morning. Visiting the breakfast buffet at different times, everything was always available. They didn't run out of anything. Nicely presented in chafing dishes with sternos to keep it warm. No complaints about the room. Walls were good, we didn't hear the neighbors, or other guests. Everything in the room was clean & in good condition; bed was comfortable. A pet friendly hotel, the $20.00 a day pet fee was reasonable for the level of accommodations and nice furnishings. I would definitely recommend this above all other comparably priced options for a comfortable, pet friendly place to stay in the Rockville/Gaithersburg area. For dinner we ordered delivery from Giuseppe's Pizza Plus in downtown Rockville; very good pizza & Philly cheese steaks.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, December 27, 2012
I’m so glad that you and your four legged friend enjoyed your stay with us. We are very proud of the fact that we are pet friendly. We truly believe that pets are part of the family and should be treated as such.

I have to agree with you in regards to our over wonderful full American breakfast buffet. It’s a great way to start the day, and free to all overnight guests. As you can see from other posts here, it’s a very popular amenity.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford, Pennsylvania
1 review
5 of 5 stars Reviewed December 14, 2012

We recently stayed at the Best Western Plus Inn & Suites in Rockville. We have stayed many times at the property and would like to compliment the entire staff. We had arranged for a group of family members to stay for the burial of our sister-in-law at Arlington. They assisted us not only with our over night rooms but also helped us arrange to rent a private shuttle to transport us. We have stayed in the past to go to the National Cancer Institute. Our rooms are always clean and each staff member is as pleasant as the next. Over the years we have stayed, we have noticed many improvements. Last stay, we found they had redone and expanded the lobby area, opened a lounge with food service, and even added a small gift shop. Thanks to everyone they made a difficult trip pleasant. The Stover Family

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, December 27, 2012
Thank you for your kind words. While, I’m glad we were able to host you and your family while in the area, I’m so sorry for the circumstances that bought your family together. Because of our proximity to so many churches and synagogues we host many guests that are in town to celebrate the lives of loved ones. We also understand that funerals are never a planned expense so we are honored to give back to the local community with discounted rates to friends and family coming in to the area to pay their respects to those who have lost ones their cared about. We also make it simple. Guests need only ask for the bereavement rate when calling the hotel or go to http://Funeral.bestwesternplusrockville .com

We hope to see you here again under happier circumstances at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Best Western Rockville
Rockville Best Western
Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#3 Family Hotel in Rockville
#3 Business Hotel in Rockville
#4 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
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