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All 15 Rockville hotels

BEST WESTERN Plus Rockville Hotel & Suites: Traveler Reviews

3.0 of 5
1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
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Ranked #4 of 15 hotels in Rockville
Most recent review
4 of 5 stars Reviewed January 7, 2013
jboehm1 Trenton, Michigan, USA
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305 reviews from our community

Traveler rating
    127
    80
    54
    24
    20
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Families
110
 
Couples
59
 
Solo
28
 
Business
73
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Trenton, Michigan, USA
1 review
4 of 5 stars Reviewed January 7, 2013

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Ask jboehm1 about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
January 8, 2013
John, thank you so much for giving us your feedback. We never get tired of hearing about how friendly our team is. We are very lucky to have a group of people that really care about serving our guests. I have to agree with you in regards to our location. With our free shuttle, our guests are literally just steps from numerous shopping, dining and entertainment options.

We look forward to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.

Ron Wallach
Director of Sales
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Lancaster, VA
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
“Great value near Washington, DC”
4 of 5 stars Reviewed January 6, 2013

Excellent value. I wasn't expecting much and this hotel exceeded my expectations. Good size room, ample and good quality buffet breakfast. Free internet and parking. Overall, a pleasant stay for us with easy accessability to downtown DC via I-270 and George Washington Parkway.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ernjack1972 about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
January 7, 2013
Thank you so much for your review. We really are a hidden gem. I’m glad you were able to take advantage of our great location with easy access to downtown DC. Because DC traffic can get crazy and parking is costly I hope you took advantage of our complimentary shuttle to the Metro that goes right into the city. Combined with our free parking, this gives us the idea location for those coming to see our nation’s capital.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.

Ron Wallach
Director of Sales
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tallahassee, fl
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Better than a Hilton”
5 of 5 stars Reviewed January 1, 2013

I liked NOT getting up-charged for everything. No garage, internet, fees, toothbrushes to buy. The staff was extra -friendly; hot breakfast was appreciated and this smoothly run hotel provided handouts on local shopping at 11 p.m. on New Years Eve. Wonderful beds and nicely done rooms. When in D.C., this is a great option.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask doratallahassee about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
January 4, 2013
Thank you so much for taking the time to share your positive experience with us. We really are lucky to have such a great team here… people that really care about treating our guests… well, like guests. You don’t always see that these days. At the risk of tooting our own horn, we consider ourselves extremely ethical. Therefore, there is no reason to nickel and dime our guests. We feel that’s not way to run a business especially in the hospitality businesses. We pride ourselves on fair prices and great service – give our guests a great value. Thanks for noticing this.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.

Ron Wallach
Director of Sales
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Bethlehem, Pennsylvania, USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“december stay”
3 of 5 stars Reviewed December 28, 2012

The hotel stay this time was okay, although when we turned on TV could not get cable channels like HBO, which I figured was because we paid a cheaper rate.We have been staying here since daughter in school down here and have not received any discounts. They want you stay multiple times to get a discount.I think we will stay somewhere closer, just not worth it anymore.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
January 4, 2013
First thank you for your loyalty. We pride ourselves on giving exceptional guest service. Perhaps that is one reason we have so many repeat guests, including yourself, stay with us. I am so sorry there was an issue with your TV. We offer over 60 channels (including HBO) with over half of them in HD… all on HD flat panel TVs. This is an amenity we offer to ALL our guests. I don’t know what happened to the feed that went to your room that prevented this. Sometimes families ask that we block HBO when they have younger family members stay within with them. We currently have a system that we must turn these channels off manually. This will be updated with a new system this quarter. Perhaps that was the case and your TV was accidentally not turned back on. I have been here just over two years, and I have not heard of this happening before – I’m so sorry this happened to you. We are looking into this.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please contact me directly via this site when you have plans to return. I would very much like to be your single point of contact to be sure you receive the same quality of service that has kept you coming back in the past.

Ron Wallach
Director of Sales
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Chula Vista, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Beautifully renovated, & Great Breakfast”
5 of 5 stars Reviewed December 22, 2012

We stayed for two nights; & truly enjoyed our stay. Great Breakfast, I liked the scrambled eggs & the home style potatoes w/ fresh peppers and onions. Bacon was offered on our 1st morning, sausage on the 2nd morning. Visiting the breakfast buffet at different times, everything was always available. They didn't run out of anything. Nicely presented in chafing dishes with sternos to keep it warm. No complaints about the room. Walls were good, we didn't hear the neighbors, or other guests. Everything in the room was clean & in good condition; bed was comfortable. A pet friendly hotel, the $20.00 a day pet fee was reasonable for the level of accommodations and nice furnishings. I would definitely recommend this above all other comparably priced options for a comfortable, pet friendly place to stay in the Rockville/Gaithersburg area. For dinner we ordered delivery from Giuseppe's Pizza Plus in downtown Rockville; very good pizza & Philly cheese steaks.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask IRockwell about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
December 27, 2012
I’m so glad that you and your four legged friend enjoyed your stay with us. We are very proud of the fact that we are pet friendly. We truly believe that pets are part of the family and should be treated as such.

I have to agree with you in regards to our over wonderful full American breakfast buffet. It’s a great way to start the day, and free to all overnight guests. As you can see from other posts here, it’s a very popular amenity.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Also Known As:
Best Western Plus Rockville Hotel And Suites
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel
Best Western Rockville Hotel
Best Western Rockville
Rockville Best Western
Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Region: United States > Maryland > Rockville
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Rockville
#5 Business Hotels in Rockville
Price Range: $
Hotel Class:3 star (3*)
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