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BEST WESTERN Plus Rockville Hotel & Suites: Traveler Reviews

3.0 of 5
1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
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BEST WESTERN Plus Rockville Hotel & Suites
Ranked #5 of 15 hotels in Rockville
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296 reviews from our community

Traveler rating
    121
    78
    54
    24
    19
See reviews for
Families
107
 
Couples
58
 
Solo
27
 
Business
70
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Park City, UT
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2012

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Best Western

Ask CAROL T about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
December 13, 2012
Thanks for your great feedback. I firmly believe being a returning guest is the highest compliment one can give a hotel! It clearly shows you enjoyed your stay. Corporate travelers love us. It’s a great way to save the company on travel costs while still being pampered. Plus as we have everything included: parking, breakfast, WI/FI and so much more – doing your expense report is a breeze!

We hope to see you here yet again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and follow us on twitter /BWRockville.

Ron Wallach
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Fl
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Best Western Rockville Rocks!”
5 of 5 stars Reviewed December 5, 2012

We were pleasantly surprised and plan to stay there longer when we return to the area. We stayed at the Best Western on West Montgomery. It was a great stay, tremendous breathtaking view, and an on site restaurant. My husband thoroughly enjoyed their breakfast selection. The employees were happy, smiling, joking with each other, customers and at the same time were able to conduct their jobs thoroughly and professionally. Callaway's Restaurant is located in the Best Western serves your pizza, wings, salads, beer, and wine with a smile and excellent service.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pjakrsn about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
December 13, 2012
Thank you so much for your kind words. We really are a little hidden gem. I have to agree with you about our famous free full American breakfast buffet. It’s a real hit with guests. I will pass your comments on to our staff. We are very lucky to have a great team here. You can’t teach people hospitality – people either love to serve guests or they don’t – our team does. Glad you enjoyed Callaway’s! We take our guest feedback very seriously. Even though there are many restaurants just minutes away, many of our guests asked for a restaurant on site, so we added Callaway’s. It’s the perfect place to grab a casual dinner after a long day or work or play. We actually make the pizza right on the premises. People are amazed that it’s really that good.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vegwell
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“A place I look forward to visiting”
5 of 5 stars Reviewed December 4, 2012

I have a regular trip to NIH every 6 weeks and it really makes life simpler to know exactly where I will be staying. The Best Western Plus in Rockville has unbeatable prices for the area, but you don't feel like you are staying at any kind of budget hotel. Check in is simple, easy and friendly. The rooms that I have stayed in have been extremely clean and comfortable. The 37" TVs are a nice way to wind down, and the channel selection is good. I have never had any problems with noise or climate control. The hotel is very convenient to 270, but not right on 270. The breakfast buffet is above average. With free parking and free wifi, you can't beat the value.

Room Tip: For me, rooms near the elevators are preferred because I have some slight mobility issues. I never...
See more room tips
  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by vegwell for Rockville
Ask vegwell about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
December 5, 2012
Great to have you back!

As you know we have a great relationship with NIH. Not only do we have a great rate for their travelers, we have a perfect location for those coming to visit the NIH campus. Less than two miles from the metro that goes right to NIH, you are only steps away via our complimentary shuttle. Combined with our free parking, makes us a great choice. As you mentioned, we offer all the amenities travelers are looking for: free full American breakfast buffet, free wi/fi, HDTV and so much more.

We look forward to seeing you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville .

Ron Wallach
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Could be improved”
3 of 5 stars Reviewed November 22, 2012

Positive - very decent free hot breakfast, ample free parking, free wi-fi, good-size room, comfortable bed, refrigerator, microwave and safe in room.
Negative - the first room we were given had no heat. It was changed without a problem, and being very noise-sensitive I requested a room facing away from the highway. I was assured that the second room was not facing the highway, but pool-side. We took a quick look out the window, saw the pool and left. Returning at night we realized that pool-side WAS the highway side and noisy. In addition the refrigerator made a constant clicking sound, even when the compressor was not working, and the thermostat was way off, kept heating when it had reached the target temperature of 72. We figured out that it needed to be set to about 50 to maintain 72.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by ASMNewYork for Rockville
Ask ASMNewYork about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
November 26, 2012
Thank you for taking time to give us your feedback regarding your recent stay. I’m glad you found our guest rooms comfortable and enjoyed all the amenities we have to offer. I have to agree with you, our ample free parking free wi/fi and comfortable rooms are a real Plus. As you can see from the many reviews here, you are not alone in your feedback regarding our free full American breakfast buffet. We really have become very well known for it.

I’m sorry for the oversight that you were giving a room overlooking the high way rather than the other side of the building. While we get virtually no noise complaints regarding the highway, I can fully understand your concern as you mentioned you are very noise-sensitive. I read your reviews from other hotels in our area that noise was a problem for you and as it seems you are a returning guest to our area, we want you to enjoy your next stay in Rockville. Therefore, please contact me directly via this website, so I may personally select a room for you that will provide everything you are looking for as an overnight guest.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great hotel, great value!”
5 of 5 stars Reviewed November 16, 2012

We stayed here for one night with our young children. It was a very pleasant stay. The hotel was very clean. The beds were really comfortable and the staff was very nice and helpful. The hotel was pretty full the night we stayed as they had a middle school group staying there for a trip to DC. Despite being busy, they brought up the crib we requested in less than 5 minutes! Also, knowing that the middle school group was there, they set up a seperate room for that group the next morning to eat breakfast in which I consider very thoughtful on the management's part because it left plenty of room for the rest of the guests to enjoy the breakfast. Breakfast was wonderful! Travelling with kids, we always look for a hotel with a breakfast and this was one of the best hotel breakfasts we've had. They had real eggs, sausage, bacon, potatoes, and french toast along with your standard assortment of cereals, make your own waffles, pastries, yogurt, granola. There was a lot to choose from! Also, the breakfast is set up in the restaurant so there are a lot of chairs and tables. Overall it was a great stay and if we travel to Rockville again we will be sure to stay here again!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Joe B about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
November 21, 2012
Thank you so much for your kind words. While many consider us a corporate hotel, I’m sure you will agree were are the ideal hotel for families and as you saw on your stay, tour groups. We are very selective in which student tour companies we work with. We want the kids and the adults around them such as yourself to equally enjoy their stay. Thanks for noticing how we work hard to see that all guests have a great stay – from our youngest in need of a crib to our not so young like mom and dad that are looking for a good night’s sleep and a good value. I’m glad you enjoyed our bountiful full American breakfast buffett – I can’t tell you how many compliments we get a day on this free amenity.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville. Have a great Thanksgiving!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Best Western Rockville
Rockville Best Western
Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Region: United States > Maryland > Rockville
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Rockville
#5 Business Hotels in Rockville
Price Range: $
Hotel Class:3 star (3*)
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