As you enter the double doors of this Best Western Plus, you notice the modern decor and are greeted by the friendly front-desk staff.
Upon retiring to our room, which is a bit small and the bathroom quite cramped, we discovered that the heat was not working, nor was the phone to call the front desk.
We were assigned a new room on a different floor. Upon opening our drapes to let the morning sunlit in, I discovered a bunch of flies scattered all over the window and inside the drapes. I killed 26 of them...yes, I was counting...and there were still more coming out of the drapes. Totally GROSS!
I went down to the front desk and again, our room was changed. This third room seemed to be void of problems for the rest of our stay...thank goodness! I think if there would have been anything else, we would have been out of there!
The breakfast served at this hotel was excellent! The staff works hard to keep the chafing dishes filled. They contained: Scrambled eggs, potatoes, bacon, sausage links, and pancakes or french toast. They also have a waffle machine. Cereals and oatmeal are another option, as well as different breads, muffins, yogurts, and fruit. The juices were not great and tasted like watered-down powder. Definitely hard to swallow.
Although we had a bad experience, the staff and management were eager to help correct the problem to make sure we were happy.
- Official Description (provided by the hotel):
- When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 renovated guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location convenient to work and play in Rockville and is just 12 miles north of the greater DC area, directly off I-270. Our hotel is near historical sites, government agencies and family attractions and we are the first choice for your I-270 Technology Corridor Hotel. ... more less
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- Also Known As:
- Best Western Plus Rockville Hotel And Suites
- Best Western Plus Rockville Hotel Rockville
- Best Western Rockville Hotel
- Rockville Best Western