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BEST WESTERN Plus Rockville Hotel & Suites: Traveler Reviews

3.0 of 5
1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
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BEST WESTERN Plus Rockville Hotel & Suites
Ranked #5 of 15 hotels in Rockville
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295 reviews from our community

Traveler rating
    121
    78
    53
    24
    19
See reviews for
Families
107
 
Couples
58
 
Solo
26
 
Business
70
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Virginia Beach, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Had a great stay”
5 of 5 stars Reviewed November 9, 2012

We wanted to sight see in DC but not pay the DC hotel prices. This was a great choice. We took advantage of the free shuttle to the metro station. We took the metro into DC instead of having to look for parking. The breakfast was nice. I enjoyed the waffles and the eggs were pretty good. The staff gave us a list of restaurants that were near by. We ate at the Rockville Town Center one of the nights. We had 2 connecting rooms and were very happy with both of them. I would recommend this hotel to anyone looking for a nice place to stay while vising the capital.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask crystal_ice4 about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
November 12, 2012
Thank you for your kind remarks. We really are a little hidden gem. As a native from the Washington, DC area, I could not be prouder of what our city has to offer. Sadly it can be pretty pricy in downtown, so many of our guests love our great location with complimentary shuttle to the Metro that takes them right downtown – all at a great price. Parking in DC is tricky, even for us “seasoned pros.” And, as you experienced, after a long day of touring it’s nice to relax and enjoy dinner at one of the numerous restaurants just minutes from us via our complimentary shuttle.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartland, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Best Hotel Value We've Experienced”
5 of 5 stars Reviewed November 5, 2012

My family stayed here for 4 nights and found the rooms clean and comfortable, and the staff outstanding. The breakfast buffet was excellent, and a value of $30-$40 a day for a family of four. The workout room is medium sized but well equipped and stocked with fresh towels and cold drinking water. The staff busted their tails to help us.

I travel quite a bit, and stay in high end hotels for business and "value" hotels when my family travels by car. This hotel was the perfect balance, and we will stay there again.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Tom E about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
November 8, 2012
Thank you for your kind words. I think you hit the nail on the head with your review. We do try our best to be the area leader in value and superior customer service. To be honest we have become well known for our incredibly friendly staff and our oversized complimentary hot full American breakfast buffet.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Slightly disappointed”
3 of 5 stars Reviewed October 26, 2012 via mobile

The staff was great, but this hotel is dated, and to say it photographs well, is an understatement. We had window sills full of dead flies, but no mildew in the tub. They did serve breakfast, but it wasn't very good, the coffee was god awful. We were traveling with a baby, so we checked out early. The website had not been updated, I guess the restaurant changed hands, and they were not open as advertised. We expected to grab dinner there Sunday night...no go... Only open Monday through Friday. It's cheaper than surrounding hotels for a reason.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Shirley V about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
October 29, 2012
Thank you for taking the time to give us your feedback regarding your stay. I will pass your comments about our great staff to our management team. We couldn’t be prouder of our team, and the countess compliments they receive. I would like to personally apologize that our website was not updated with our new restaurant hours. I am responsible for the website updates, and I feel horrible that my oversight caused you an inconvenience for your dinner... especially when travelling with a baby.

Ron Wallach
Director of Sales
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Waterford, VA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Room is 85+ degrees”
1 of 5 stars Reviewed October 25, 2012

I checked into this hotel this evening. The room was quite warm so I turned on the AC unit. Several hours later the room is warmer than when I arrived. I attempted to call down to the Front Desk and repeatedly encountered a busy signal over and over again. I went down to the Front Desk to explain the situation. I was told that the hotel is sold out and there is no maintenance personnel working. They best they could suggest is I deal with it tonight and they try and figure out a solution tomorrow.

Obviously, this is unacceptable. I stayed here to be close to the metro to get into DC early in the morning and now I won't get a good night sleep. I won't make this mistake again.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Rooms
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Ask patentpundit about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
December 4, 2012
Thank you so much for your feedback. As you can see from other posts on this site, you did not receive the same quality of service we have become known for… and for that I apologize. While I can understand your concern to return to a hotel where your stay did not meet your expectations, I would hope you would give us another chance and the opportunity to showcase our hotel with the service that keeps our guests coming back time and time again. Should you return the Rockville/ DC area, please contact me directly via this site, so I can not only personally oversee your reservation but be your single point of contact throughout your stay to be sure we not only meet your expectations… but exceed them.

Ron Wallach
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, Connecticut
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
“Installation Crew Base Camp”
4 of 5 stars Reviewed October 24, 2012

Extremely convienent open air parking for 27ft Penske Box Trucks. Josh Greaser the bartender / server was awesome! Try the personal pizzas - I was surprised at how good they were. Quiet & clean lobby and rooms. Easy access to route 270 & Rockville Pike. Many food choices within a mile. Very Good breakfast buffet included.

Room Tip: Stayed in 3 different rooms. All were good.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Michael S about BEST WESTERN Plus Rockville Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
October 25, 2012
First… let me tell you I’m in 100% agreement with our pizza! It’s great!! I can’t tell you how many late nights our pizza and or wings have been my dinner. Most travelers are reluctant to try “hotel food” and many times with good cause. But believe it or not, we actually make the pizza ourselves right on site. I will pass your compliments to Josh, he really is very personable and we get countless compliments about him on a weekly basis. We are lucky to have such a great team here.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Also Known As:
Best Western Plus Rockville Hotel And Suites
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel
Best Western Rockville Hotel
Best Western Rockville
Rockville Best Western
Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Region: United States > Maryland > Rockville
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Rockville
#5 Business Hotels in Rockville
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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