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“Not hot, not not, just meh” 3 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

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BEST WESTERN Plus Rockville Hotel & Suites
3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850   |  
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Ranked #5 of 16 Hotels in Rockville
GreenLeadersSilver level
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not hot, not not, just meh”
3 of 5 stars Reviewed September 4, 2012

It was an affordable way to stay in relative proximity to DC, but the hotel itself was, well, meh. There was a funky odour, not quite mould, not quite smoke, but something. Otherwise it seemed clean, and a search for bedbugs revealed nothing.
Breakfast was fine. Though they say there's coffee all day, it was cold =(.
The *lifeguard* at the pool was sitting on a lounge chair, clothed, listening to her i-pod whilst practising chair yoga. I would anyway watch my kids myself, but not sure why she was on the payroll.
The people at the desk were very helpful.
There is a shuttle to the metro.
Would we stay there again? Maybe. Sometimes when we stay somewhere, we know we would only go back to that hotel if we were back in that destination. This is not one of those times. But if i HAD to stay there again? It would be fine.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, September 5, 2012
Thank you so much for giving us your feedback. We always learn from our guests and take all feedback to heart. I’m glad you found our front desk team very helpful. Our shuttle not only goes to the metro but also to many dining and shopping options in the area. I will forward your additional comments to our executive team.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites

Ron Wallach
Director of Sales.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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537 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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o
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 23, 2012

It is located at Rockville and easy to find after exiting highway. With that price and quality, it worth it. They have nice, clean, and pretty room. The front desk are very friendly. The breakfast room is pretty and has lot of choices. We will defiantly go back again if we were there visiting.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, August 24, 2012
Thank so much for your kind words… we really are a hidden gem. Yes, we are well known for our complimentary full American breakfast. It’s a great way to start the day. I will pass on your comments about our friendly front desk staff… and tell our executive housekeeper yet another great comment about our clean rooms. I hope you had time to enjoy some HD TV on our new 37” HDTVs.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 19, 2012

We only stayed one night and the room was quite nice, the staff are all excellent and for the money, the breakfast is phenomenal (scrambled eggs, sausage, pancake, home fries, Belgium waffles, yogurts, fresh fruits, cereals, pastries, bagels, and a bunch of juices and coffees.
It's convenient to rt 270. In general, the hotel is in great shape for it's age, we were in the 6th floor and the A/C was almost whisper quiet, it is not one of those silly window/floor units, it's built into the room. The flatscreen TV is very large, WIFI is very fast, Bathroom is recently redone with all new Granite Counter and Tub surround BUT here is where they need help...it's not a deal breaker for me but some simple maintenance of replacement of caulk would put this place at 5 stars for me.
A few other observations:
Less of a concern is the carpet in the room appeared newish yet uniformly somewhat dirty, they should clean their carpets more frequently, there were no obvious stains, just generally somewhat dirty.
The main center Window Curtains were shear and fixed, you could not close the fixed opaque end curtains at all. Seemed very odd.
There was a fairly large dorm-type refrigerator and good microwave in the room.
There were 3 pillows per bed, but they seemed somewhat small and fluffy, I prefer a larger pillow.
We would not hesitate to make this our first choice for our next trip to the area.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, August 21, 2012
Thank you so much for taking the time to give us your feedback. Glad to enjoyed your stay and found our staff excellent and enjoyed our complimentary full American buffet. We have become quite famous for our breakfast with so many choices.

As for the 37” flat panel TV with HD channels… thanks for noticing them – we just added them this year – and they are a hit.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 19, 2012

Because I frequently travel with my dogs, I don't mind paying an extra fee to help with the upkeep of the pet rooms. However, at this hotel the pet-friendly rooms apparently aren't kept up at all, and in fact they appear to intentionally leave their pet rooms in a state of disrepair. If their pet fee isn't high enough to cover the costs of maintaining the rooms, they really should consider raising it. Most of us would happily pay a higher fee to a hotel in order to get a clean, well-maintained room.

My room had obvious stains on the carpet, the bathroom door looked like someone had locked their pet in there and it tried to break free, even the cable hookup was coming off the wall. The pet walking area also had no bags, so I had to go to the front desk for a laundry bag. A friend who came to pick me up told me that the room also had a distinct pet urine odor, but my nose was stopped up so that isn't something I personally noticed. When I mentioned these issues to the desk clerk upon checkout and told her that they really need to block that room off so they can take care of the problems, she seemed completely disinterested.

This hotel might be okay if you don't have pets but if you do, I recommend staying at one of the many other pet-friendly hotels in the area that don't make you feel like a second-class citizen for bringing your pet.

Room Tip: If you're traveling with a pet, don't let them saddle you with room 778! Also, inspect the r...
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  • Stayed August 2012, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, August 24, 2012
Thank you so much for your feedback. We appreciate you taking the time to tell of about your stay. We are proud to be a pet friendly hotel, as we know pets are so much part of the family. I will definitely be sure our executive housekeeper will look into our pet friendly rooms and be sure they are up to the high standards that our guests have grown to expect from us. We have many pets stay with us. As a matter of fact, I bought my cat in when there was a power outage at my home. We have gotten nothing but rave reviews from pet owners. Next time you plan to come to the area, please contact me via this website so I can personally watch over your reservation and show you what keeps so many of our guests (and pets) coming back.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Millersburg Ohio
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 11, 2012

Stayed at this inn for 3 nights and found it to be a good choice given our schedule of touring D.C.
The hotel provides a free shuttle to and from the D.C. Metro and runs every hour on the hour. The room was clean and comfortable and front desk personnel was friendly and very accommodating. Had a small issue with a slow drain in the shower and was taken care of immediately and efficiently. Good free breakfast including eggs, bacon, sausage, waffles, pancakes, cereals, juices, yogurt and coffee. Would definitely recommend to anyone who has no desire to drive in downtown D.C. We took the metro into the city and hopped on the Old Time Trolley and had a most enjoyable stay.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, August 13, 2012
Thank you so much for taking the time to give us your feedback. We couldn’t be happier to hear how much you enjoyed your stay with us. I have to agree with you – we offer an ideal location for those that want to visit our nation’s capital – but want to manager their logging costs while doing so. Our metro system I so fast and clean – it’s almost its own attraction. Smart move to take Old Town Trolley a great way to see the city, plus they pick up at various stops right off the red line which is the line we offer our free shuttle to. We have become famous for complimentary full American breakfast buffet.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 11, 2012

We spent the night at the Best Western in Rockville this past week. We liked the room. It was roomy and very quiet. Breakfast was the free buffet and was good for what it was. There was plenty of variety even for someone trying to eat more healthy. Your staff was very helpful and were able to answer all questions. We didn't use the shuttle service, but the location was good for driving to the subway station. Thanks.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, August 13, 2012
Thank you for giving us your thoughts on your stay. We never get tired of getting great reviews. We really are a hidden gem. We take guest feedback very seriously as we learn a lot from our guests… and we listen to them. Our guests asked that we become smoke free – we did. Our guests ask that we add high speed internet – we did. Our newest enhancement based on our guest feedback is healthy options on our abundant complimentary full American breakfast buffet.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 10, 2012

I did not stay much in the hotel while we were there for 3 nights. We used the shullte bus to go to the subway to Washington, DC. The driver was very friendly and kept us interested with his talks.

I liked the free breakfast, they had a lot of varieties.

The room was a little small but clean.

Too bad the pool hours wasn't long enough, we coldn't enjoy it after our long visit to Washington, DC. They have a lifeguard which is a plus.

Room Tip: Do not stay on left side of the hotel close to the ventilation (some sort of big machine that makes...
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, August 13, 2012
Thank you for taking the time to give us your feedback. We get a lot of great comments about our shuttle drivers. It seems that they are not only great ambassadors to our hotels but to the city as well. Everyone seems to love our complimentary full American breakfast buffet. You are right – we have a great variety on our buffet… it’s a great way to start the day.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#4 Family Hotel in Rockville
#5 Business Hotel in Rockville
#7 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, our hotel welcomes you with gracious accommodations, fabulous amenities and a delicious hot breakfast daily. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area, directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western

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