We stayed at this hotel because it was close to the D.C. metro area and was a new hotel where we could use our Star Reward Points. The hotel staff were very friendly however, they were not very knowledgeable. They could not seem to explain our billing nor could they answer any questions regarding the D.C. area. The maid service was poor! The first night we stayed there they did not supply us with shampoo. The next day we ran out of toilet paper and had to ask for it! On our last night we came back to our room and there were NO towels, no coffee, no soap! It looked as though the maid had only made the bed. The bathroom vanity was never cleaned. The room is nice but rather small in size. It has a nice desk area for those traveling on business. The metro shuttle service was a disaster the last night we were there. We called them (as they suggested) while still in transit. The hotel clerk told me that the shuttle was already on its way and she would call him to ask to wait for us. When we arrived there was no shuttle. We waited 10 minutes and called and they said they would come and pick us up. Fifteen minutes later, no shuttle. We called again, and the shuttle service was still at the hotel. He finally came after we had waited a half an hour. When I had talked with a hotel staff prior to our stay I asked how long the metro ride would be to the D.C. mall area. She said, "about 20 minutes." Wrong! Plan on being on the metro longer than that. Also, they do have 1 vending washing machine and 1 vending dryer on the 3rd floor. I wouldn't plan on doing my laundry because not only do people hog up the machines, but the hotel is selling soap that is not supposed to be used for an energy efficient washing machine. The dryer only runs for a half an hour so you have to run it twice just to get your clothes dry.

This is a really nice, new hotel. Friendly and helpful staff, large room, very large desk area, flat screen television, adjacent to a residential area where its easy to run, free shuttle service. My experience was different from the previous reviewer regarding breakfast service -- I had in-room omelets with sundried tomatoes on side that were very good, and ready within 10-15 minutes two days in a row. I really liked staying here, and would stay here again. Only possible downside: the hotel is so new that you have to make sure that the room doors close completely behind you because the door mechanisms are stiff. But its easy enough to push a door shut once you realize what the deal is :-)

Very poor breakfast service. Nice hotel though, new and clean.

I usually stay at the relatively new Marriott Bethesda North which is close to my client in Rockville. Nice hotel but really overpriced. Tried the new Sheraton and was impressed. I'm not usually a Sheraton fan and was impressed with the room decor although room was on the small side, very spacious desk/work area, high speed connection, and very comfortable bed/bedding - very much like the Westin bed. All employees were helpful and courteous. Room service was extremely prompt and food very good. Great, large, flat screen TV mounted on the wall. My only complaint was the sound of the heating system. Was loud enough that when the fan kicked on, the TV volume had to be turned up.