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“Sub-par Sheraton: quite disappointing.” 2 of 5 stars
Review of Sheraton Rockville Hotel

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Sheraton Rockville Hotel
3.5 of 5 Hotel   |   920 King Farm Blvd, Rockville, MD 20850   |  
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Ranked #9 of 15 hotels in Rockville
Basel, Switzerland
Top Contributor
83 reviews 83 reviews
49 hotel reviews
Reviews in 46 cities Reviews in 46 cities
61 helpful votes 61 helpful votes
“Sub-par Sheraton: quite disappointing.”
2 of 5 stars Reviewed July 2, 2013

Stayed for two nights on a business trip. This Sheraton is below the usual Sheraton standard, and I have been a bit disappointed.
Staff is friendly, check-in etc smooth and swift. Room (2nd floor) as expected the style you always find in Sheratons.
Room for improvement:
- Dusty/dirty corners in bathroom; dead flies in the sink;
- Aircondition: cheap and very very loud wall units;
- Bedlinen, bedcovers, pillowcovers were not ironed, hence the bed looked like someone already slept in it. Never ever experienced something like this before - quite disgusting;
- Waterproblem in 3rd floor (my colleague had her room there): bucket standing in the corridor to catch the water which happily dripped down from the ceiling;
- Bad, yes: bad breakfast. Looked like in a youth hostel. Extremely limited choice, presented in an un-inviting fashion. Tables were not cleaned properly after a customer left. Had to sit with a dirty tablecloth covered with breadcrumbs from the guy before. Worst of all: plastic cutlery only....oh my goodness!!
- No minibar; 500 ml bottled water for 3 dollars.

Summary: ok for a night - but maybe you may try to find a better place in the area.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, July 23, 2013
Dear valued guest,

I wanted to take the time to thank you for your feedback from your recent stay as well as apologize for the negative experience you encountered during your stay with us. I am glad to inform you we will be undergoing a full renovation in September that will address many of the issues you encountered. I would be glad to further discuss this with you, you can contact my by email or on my direct line here at 240-912-8200. I look forward to hearing from you,

Best wishes,

Stacy Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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182 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Baltimore, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 27, 2013

I had the experience of checking out this hotel whilst on a business trip and I'd love to be able to give it a 4 or 5 out of 5 but I can't.

The reception area and my room are amazing but then I made the mistake of stopping in at the onsite restaurant. All I can say is Z-.

From the waitress not being bothered about serving, the bar server more interested in messing around in the kitchen etc. it was a terrible experience. After a long day I don't want to be chasing after staff to order food and a beer, I want to feel relaxed as I eat my food. A good thing to note for anyone reading this from Sheraton, if a customer orders a Molten chocolate cake then deliver that. Don't have your serving staff deliver a cake that has just come out of the fridge.

Sad really as the hotel is lovely to stay in.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, July 1, 2013
Dear valued guest,

Thank you for taking the time to let us know about your recent stay. We are delighted you enjoyed your stay. I would like to apologize for the issue with Room Service. Could you please give me or my Director of Operations, Luis Mantilla we would love to correct your image of our restaurant.

Best Wishes,

Stacy Smith
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Saltillo, Mississippi, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2013

We stayed with our EF Smithsonian Student travel group and it was great. The rooms were nice and clean. The people were friendly and it was a great location to stay for a daily outings to Washington DC.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, July 1, 2013
Dear valued guest,

Thank you for taking the time to let us know about your recent stay. I am delighted the group enjoyed their stay and we look forward to seeing EF Smithsonian again.

Best wishes,

Stacy Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Bank, New Jersey
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 22, 2013

This Sheraton meets all expectations. The lobby was basic but very "warm" and comfortable. I liked it. The rooms were average sized and the bathrooms were small. However, they were attractive and comfortable. I was surprised that the ventilation system was a cheap loud wall unit rather than central. My shower was hot, but weak pressure.

There is no dedicated club lounge. There are just chairs and tables outside of the elevator on the top floor. The services for it were acceptable. Sunday night had low occupancy, so slim food offerings in the club lounge. However what they had was good and appropriate for a Sunday night. The restaurant was great. The roll was some nasty frozen thing, however my crab cake entree was great. The bartender and drinks were good. I interacted with front desk staff and really enjoyed talking with them.

Overall this is a very nice, fairly new Sheraton with nice staff. The rooms are not huge, but comfortable. I would enjoy having the opportunity to stay here again.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, July 1, 2013
Dear valued guest,

Thank you for your recent stay and taking the time to provide feedback regarding your most recent stay. We look forward to seeing you again.

Best wishes,

Stacy Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 6, 2013

This hotel is in its own little secluded area but close to everything! I stayed on the 5th floor Club Level and enjoyed the free breakfast and evening finger foods. I also liked that you could grab a soda or water at any time and they had a computer in the lounge. The only downside was the neighbor in the next room had the tv up so loud it sounded like it was in my room, so they must have thin walls. Staff was nice and room was great.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, June 19, 2013
Dear Valued Guest,

Thank you for choosing to stay at the Sheraton Rockville. We are delighted you enjoyed your stay and look forward to your next visit.

Best wishes,

Stacy Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 1, 2013

I just arrived home from a visit to Washington, DC and I can honestly say that it was wonderful staying at this hotel while visiting the city. The hotel itself is approximately 45 minutes to 1 hour from downtown DC, if one takes the METRO. The METRO is conveniently located a few minutes down the road from the Sheraton and the hotel provides a free shuttle, which is fantastic!

The hotel itself is in a very quiet, residential/business area of Rockville, right off the highway. The parking is free and right next to the hotel. Upon arrival, we were greeted with extremely kind hostesses and staff who were able to provide us with detailed information regarding the Metro, local restaurants and pretty much everything else we wanted to know. We quickly loaded up our suitcases and went up to our room. The room was very cozy and actually had french doors that lead to the bathroom (rather unique and fun). The bed was the most amazing bed I have EVER slept on in a hotel. The moment I laid down, I was out and I actually slept through the whole night which rarely ever happens, even when I am at home. The hotel was quiet, even though a large group of young soccer players were staying there. I admit that we were at first apprehensive about the noise that could keep us up all night, but as I said, the hotel was very quiet despite the large number of young kids.

The hotel does have a lovely restaurant and bar situated right near the lobby (access is through the main doors only). We did not eat here, just because we ate most of our meals in DC but I heard other guests make wonderful remarks about the quality of the food. The few meals we did have in Rockville were from the Rockville Town Square, a few miles away from the hotel (they have anything you could wish for!).

The one concern we had when we arrived was that our toilet would not flush. However, a few moments after we made a call to the front desk, a gentleman was there to fix it. It only took a few minutes and then it was perfect and they even cleaned up the toilet after they were done, even though it was perfectly clean when we arrived! I have nothing bad to say about this hotel. The staff and accommodations were wonderful and the price was not too shabby either! We will definitely return here again in the future.

Room Tip: We stayed on the "Preferred Guest" floor (floor 4). I am not sure how the other rooms dif...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, June 6, 2013
Dear valued guest,

Thank you for taking the time to let us know about your recent stay. We are delighted you enjoyed your accomodations and we look forward to seeing you again.

Best wishes,

Stacy Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gr8day4sun
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 28, 2013

I stayed here for one night as I was traveling south. It was a good location, easily accessible from the highway. Free parking was much appreciated in this urban area. The bed was very comfortable and the room was clean. The pool area was pretty small - not a place you'd sit around in - but there was a lifeguard and that was appreciated.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, May 30, 2013
Dear valued guest,

Thank you for taking the time to provide your feedback regarding your recent stay. We are delighted you enjoyed your stay. We look forward to seeing you again! Thank you again for staying with the Sheraton Rockville.

Warm regards,

Stacy Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Rockville Hotel

Address: 920 King Farm Blvd, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Rockville Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Rockville Hotel is part of the beautiful planned development of King Farm, surrounded by lovely bike and walking paths and minutes from the area's restaurants, boutiques & coffee shops. ... more   less 
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Also Known As:
Sheraton Rockville
Rockville Sheraton

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