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“Disappointed” 3 of 5 stars
Review of Sheraton Rockville Hotel

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Sheraton Rockville Hotel
3.5 of 5 Hotel   |   920 King Farm Blvd, Rockville, MD 20850   |  
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Ranked #9 of 15 hotels in Rockville
Chicago, IL
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Disappointed”
3 of 5 stars Reviewed May 6, 2013

This hotel is a real disappointment. I am staying here right now and this place is just screaming for some renovations, a cleaning crew with industrial steam cleaners and new management.
The moment you pull up to the hotel you notice that the sliding doors are old and dirty. The welcome mat in front of the hotel is so worn that you can hardly see the Sheraton logo on it.
The front desk staff are trying very hard and are sweet and polite but you can tell they haven't been trained properly.
Carpeting throughout the hotel is old and stained.
There were some service items sitting on the floor by the room next to mine when I checked in yesterday afternoon. They were still there this morning.
I don't think I will ever stay here again or recommend it to anyone.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, May 7, 2013
Dear valued guest,

I am hoping you are still our guest. We strive to provide exceptional service and a great place to stay. We are planning our renovations. We are in the process of getting our approval for our guest room package. Since we fell short of meeting your expectations, could you please give me a call to see if I can do anything to correct any short comings that are within my control.

Best wishes,

Stacy Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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187 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
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English first
Silver Spring
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 5, 2013

First of all, the staff from the leadership down to the bartender, had an aptitude for service that was out of the ballpark. Truly exceptional.

The setting was cozy and intimate.

The food delicious.

Pricing extraordinarily fair compared to other nearby properties.

No need to search much further. This is the hotel for you as they will do whatever is needed to make your event work.

Feel free to contact me for counsel.

Rich Moonblatt
rich@recruitcom.com

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, May 7, 2013
Good afternoon Mr. Moonblatt,


Thank you so much for choosing our location. It was a pleasure to work with you and I am delighted the event went well. We look forward to seeing you again.

Best wishes,

Stacy Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
alabama
Top Contributor
89 reviews 89 reviews
50 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed April 29, 2013

Nothing to write home about. Staff was nice, but the property needs a renovation. It's close to some government offices so if tht's why you're in the area, it's ok. There are plenty of nice restaurants in the area and the hotel will shuttle you there. The upside is the exercize room. Great equipment.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, May 1, 2013
Dear Valued Guest,

Thank you for choosing the Sheraton Rockville. I am excited to inform you we are going through a renovation in Q4 2013. I hope to see you again. Also, thank you for taking the time to give us your feedback. We look forward to your next visit!

Best Wishes,

Stacy Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kokomo, Indiana
Top Contributor
113 reviews 113 reviews
15 hotel reviews
Reviews in 55 cities Reviews in 55 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 17, 2013

There were a few pros to me staying here. It's easy to get to, and it sits at the edge of a beautiful Rockville development known as King's Farm (the historic farm property still stands from which the name was taken). The Metro train transit into D.C. (Shady Grove end-of-the-line station) is just a mile east. Several major highways and main drags are all within a mile, as well as countless places to eat and shop. The staff was very helpful and courteous. The room was clean with nice French doors leading into the bathroom. The bed was one of the BEST I've slept on.

Cons: My room would have been PERFECT if it had a fridge. There was ample room for one. The shower floor was a bit slippery; perhaps foot mats might be available upon request. Other than that, great hotel in a beautiful area.

Room Tip: Bring a cooler for your drinks or perishables. Plentiful brochures and DC info is in the lobby. A...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, April 24, 2013
Dear MrCrossisboss,

Thank you for 'Shera' Thing or Two about my hotel. I am delighted to let you know the little things that would have made your stay perfect we can offer. The great news, we are getting ready for our renovation and I can't wait for you to return for an even better Sheraton Experience. Thank you for taking the time to let us know about your stay. We look forward to your next visit.

Best Wishes,

Stacy Smith
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Tel Aviv, Israel
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 12, 2013

This hotel looks like it was designed by student architects and managed by students.

The SPG lounge is in the elevator lobby of the 5th floor and is tiny and too trafficked as everyone has to walk through it to get to the rooms. Despite the guy who was there full time maintaining the place it seemed to constantly be messy from the high traffic.

Room had a vestibule that was enormous as if it was meant to be ADA compliant, but wasn't a handicapped room.

Pool was possibly the smallest hotel pool I have ever seen and open at odd hours (during the week only from 7am-10am and on the weekend only after 10am.

Overall, one of the stranger Sheratons I have visited.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, April 24, 2013
Dear NYTA,

Thank you for taking the time to let us know about your stay. Also, I would like to thank you for being one of our most loyal SPG members. I apologize I did not get the opportunity to meet you. I was made aware of your concerns about the build of our hotel. We are one of 6 Sheraton's that are built this way. I apologize this did not meet your expectations from a build perspective. If you have anytime to give me a call, I would love the opportunity to speak with you, let you know about our up and coming renovations. I would like to repair any distaste that you might have regarding this hotel. I can’t change the design, but I would like the opportunity to assure you that our care and compassion is alive and well in my hotel.

Best wishes,

Stacy Smith
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Spokane, Washington
1 review
5 of 5 stars Reviewed April 10, 2013

I book several small meetings at this hotel yearly for one of my larger corporate accounts. I have a group staying there now that has required several minor changes, adjustments, etc. none of which were due to any error or oversight at the hotel. I spoke with both Matt and Cory at the front desk to handle my changes and questions and they are the best! Both of them helped meet my needs promptly and pleasantly. I will certainly suggest this hotel for all my corporate travelers to DC.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, April 24, 2013
Dear MarklynH,

Thank you so much very being our valued guest. Also, thank you for taking the time to let us know how we are doing. I am extremely excited that our team has been flexible and accomodating to assist in all of your needs. We look forward to your next event.

Best wishes,

Stacy Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arnold, PA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 8, 2013

I booked 2 rooms at the Sheraton Rockville in Rockville, MD. We did not check in until 8:00 pm, well after the time that rooms should be ready. Despite booking in advance with a request for a connecting room, we could not get a connecting room. At first, the hotel rooms were across the hall from one another, this was acceptable until we saw the rooms. At first the rooms looked clean. Then we pulled the comforter back and saw the bed riddled with food crumbs, hair, and food smears. This was in both rooms. The one bathroom was clean. However, the second bathroom had a pile of dirty towels, used soaps, hair on the ground, and even used toilet paper on the bathroom floor. This wasn't just dirty, but totally unsanitary. I went and told the manager. He said the rooms could be cleaned but that would take about an hour or we could move rooms which would be the faster option. We choose to move rooms. It was suppose to be faster, but an hour later and another trip to the front desk had us waiting until 9:00 pm and we still did not have clean rooms. I actually had to call Starwood corporate to get get any results. Finally we were given 2 new rooms on opposite ends of the floor. At that point, we just took the rooms. One room was clean...finally. The second room had an uncleaned bathroom AGAIN and more hair on the sheets. This time, the food service manager took charge to fix the problem immediately. Luis was a lifesaver and finally got the room cleaned and new bed sheets. He actually changed all of the bedding himself. The hotel was so disorganized, the rooms were only partially cleaned, and the hotel manager left alot to be desired. However, Luis the food service manager was competent and could teach the manager of the hotel a few things. I would bypass this hotel until they get their act together. Definately not the standard Starwood cleanliness and customer service I am used too. I frequently choose Starwood hotels because of their high standards and am a gold preferred Starwood member. However, this stay was disappointing to say the least. And, I do not think expecting a clean room at 8:00 pm at night is too much to ask for!!!

Room Tip: Check the bed sheets upon entering the room. We were told later that this is a pet friendly hotel...
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review, April 10, 2013
Dear KV,

I would like to sincerely apologize for the unfortunate experience during your last stay. I would love to speak with you if you have the time to give me a call. I hope the points my AGM purchased was sufficient compensation. This is not the expectation for any guest. I would like to see what I can do to repair your judgement of our hotel. Again, the is not the normal experience.

Thank you for your time and I hope to hear from you in the near future.

Best wishes,

Stacy Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Rockville Hotel

Address: 920 King Farm Blvd, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Rockville Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Rockville Hotel is part of the beautiful planned development of King Farm, surrounded by lovely bike and walking paths and minutes from the area's restaurants, boutiques & coffee shops. ... more   less 
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Also Known As:
Sheraton Rockville
Rockville Sheraton

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