I booked 2 rooms at the Sheraton Rockville in Rockville, MD. We did not check in until 8:00 pm, well after the time that rooms should be ready. Despite booking in advance with a request for a connecting room, we could not get a connecting room. At first, the hotel rooms were across the hall from one another, this was acceptable until we saw the rooms. At first the rooms looked clean. Then we pulled the comforter back and saw the bed riddled with food crumbs, hair, and food smears. This was in both rooms. The one bathroom was clean. However, the second bathroom had a pile of dirty towels, used soaps, hair on the ground, and even used toilet paper on the bathroom floor. This wasn't just dirty, but totally unsanitary. I went and told the manager. He said the rooms could be cleaned but that would take about an hour or we could move rooms which would be the faster option. We choose to move rooms. It was suppose to be faster, but an hour later and another trip to the front desk had us waiting until 9:00 pm and we still did not have clean rooms. I actually had to call Starwood corporate to get get any results. Finally we were given 2 new rooms on opposite ends of the floor. At that point, we just took the rooms. One room was clean...finally. The second room had an uncleaned bathroom AGAIN and more hair on the sheets. This time, the food service manager took charge to fix the problem immediately. Luis was a lifesaver and finally got the room cleaned and new bed sheets. He actually changed all of the bedding himself. The hotel was so disorganized, the rooms were only partially cleaned, and the hotel manager left alot to be desired. However, Luis the food service manager was competent and could teach the manager of the hotel a few things. I would bypass this hotel until they get their act together. Definately not the standard Starwood cleanliness and customer service I am used too. I frequently choose Starwood hotels because of their high standards and am a gold preferred Starwood member. However, this stay was disappointing to say the least. And, I do not think expecting a clean room at 8:00 pm at night is too much to ask for!!!
- Official Description (provided by the hotel):
- The Sheraton Rockville Hotel is part of the beautiful planned development of King Farm, surrounded by lovely bike and walking paths and minutes from the area's restaurants, boutiques & coffee shops. ... more less
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- Also Known As:
- Sheraton Rockville
- Rockville Sheraton