We stayed at the Sheraton for 5 nights and I would give it a solid 3 out of 5. The location is great. Right off of the highway and less than a 10 minute drive to the metro. It's located in King Farm, which is a self-contained housing development so there are restaurants and stores within walking distance. The location is definitely one of the best things about the property.
We got a great rate on Hotwire and I'm glad we didn't pay more. We were surprised at how spacious our King room was. The bed was comfortable and there was a large wall-length desk at the window. They also squeezed in a leather chair with a rolling wooden cube, if you'd rather look at the tv. The bathroom was average with a standing shower stall. The water was very hot so no complaints there. My biggest issue with the room itself was the lack of storage. There was no dresser or any type of drawer. This was tough for us because we were there for almost a week and my bf had to live out of his suitcase. The hanging space was small as well because instead of a closet, the room had an armoire that only had one full length side. We had a formal event to attend later during our trip and hanging our clothing was tight. There also was little room for our jackets (since we were in DC in January). With such a large room, I would expect the Sheraton to think through more multi-functional furniture, especially since this hotel is definitely geared toward the business traveler or a family. The walls were also a bit thin. During our stay, we could hear our neighbors conversations (and baby crying). Again, just expected better from Sheraton.
Housekeeping was fair. After our first night, it was obvious that housekeeping simply made the bed and left fresh towels. Our trash was not emptied, the paper cups that are left with the in room coffeemaker were not replaced nor was the coffee replenished.
Outside of the room, it seemed the staff was only there to check you in and out. Never were we acknowledged when we left or returned to the hotel. I even attempted to make eye contact with a front desk staff person and she just glared at me. When I asked two questions on two separate occasions, both front desk staff members practically rolled their eyes at me and did not hesitate to simply tell me no. No options or alternatives were offered, just no.
My bf ended up having to work during our stay, but the internet service was intermittent in our room so he ended up spending a day and a half sitting in a very small business area that was only separated from the front desk by a half wall, plugged directly into the wall. Not once did any staff member acknowledge him. He sat there for hours one day and had no interaction with the staff.
The gym is small, but useful. Good, clean equipment.
My overall thoughts of this hotel is that it's not bad, but it's not great, either. The location is wonderful, the room spacious and very clean, but the customer service was not good. We would only stay there again if we got another great rate from Hotwire because then I'm not really concerned about the staff's attitude. Just there to sleep and be comfortable in my room.
- Also Known As:
- Sheraton Rockville
- Rockville Sheraton
- Official Description (provided by the hotel):
- The Sheraton Rockville Hotel is part of the beautiful planned development of King Farm, surrounded by lovely bike and walking paths and minutes from the area's restaurants, boutiques & coffee shops. ... more less
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