I'm a long term SPG platinum member and have been staying in this hotel for business every week since 2009. I have a long commute to my work place but still there is a reason for my continuous stay at this property. This is one of the best hotel experience I had in the last 10 years of my business travel. I feel right at home.
My most positive experience is the customer service in the front office and the bar as they seem to go above and beyond the call of duty to make sure you have a pleasant experience. All the staffs I met are great and in particular Chirine Fettaty and Sara Torabian are certainly outstanding. Sara & Chirine's customer service really amaze me as they are always friendly, warm, professional, courteous, consistent and beyond excellence. I think they both went to a charm school.
The room is spacious and clean. I like the office friendly setup (there is a large desk) in the room and beds are comfortable.
There is a really nice bar area good for social gathering and attend wine tasting events and the staffs in the bar are simply superb.
My only concerns are 1) the Internet connection (both cabled and Wi-Fi) are little slow. I believe Wi-Fi is a new addition they started recently. 2) They don't provide microwave in the room and getting a fridge is difficult.
I certainly recommend this place to my coworkers, friends and family.
Thanks only again to Chirine and Sara.
- Official Description (provided by the hotel):
- The Sheraton Rockville Hotel is part of the beautiful planned development of King Farm, surrounded by lovely bike and walking paths and minutes from the area's restaurants, boutiques & coffee shops. ... more less
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- Also Known As:
- Sheraton Rockville
- Rockville Sheraton